Vizrt PTPTCLFLEXDUAL – ProTek Professional for TriCaster Flex Dual
Vizrt PTPTCLFLEXDUAL – ProTek Professional for TriCaster Flex Dual is backordered and will ship as soon as it is back in stock.
Vizrt PTPTCLFLEXDUAL – ProTek Professional for TriCaster Flex Dual
What is the Vizrt PTPTCLFLEXDUAL?
The Vizrt PTPTCLFLEXDUAL is a ProTek Professional support plan for the TriCaster Flex Dual, Vizrt's most capable TriCaster control panel, with 24 direct crosspoints, a full-size joystick and onboard audio control and I/O. It adds 24/7 phone contact with priority handling to the web form and live chat channels, and carries Vizrt's fastest published response targets, starting at under 1 hour for critical cases. It is the ProTek tier to choose when the TriCaster Flex Dual sits in a production-critical signal chain.
How does the Vizrt PTPTCLFLEXDUAL work?
ProTek Professional registers Vizrt support against your TriCaster Flex Dual. Your operators can reach Vizrt by 24/7 phone, 24/7 live chat or the 24/7 web form, quoting the 10-digit Support ID, and Professional customers receive priority contact.
Vizrt publishes response targets for this tier of under 1 hour for critical cases, under 2 hours for high-severity cases and under 4 hours for normal cases. Vizrt support engineers can also log in remotely to troubleshoot and, where possible, resolve issues on the system.
Software maintenance is included for the lifetime of the product version, together with full Viz University access, the knowledge base, community forums and Viz Minute how-to videos.
If you need expedited shipping of replacement hardware, Advanced Hardware Replacement is available as an optional extra. Creation Networks designs, installs and supports Vizrt systems nationwide and can align plan terms across every unit in your Vizrt live production collection deployment. Related equipment: TriCaster Flex Dual control panel.
Related Vizrt products on Creation Networks: TriCaster Flex Dual control panel, TriCaster Vizion Tower 16 and Flex Dual bundle, TriCaster Vizion Rack 8 and Flex Dual bundle.
What are the key features of the Vizrt PTPTCLFLEXDUAL?
- 24/7 phone contact — Reach a Vizrt support engineer by phone at any hour, with priority contact.
- Critical response under 1 hour — Vizrt targets an initial response within 1 hour when the system cannot operate.
- High and normal targets — High-severity cases are targeted under 2 hours and normal cases under 4 hours.
- 24/7 live chat and web form — Additional support channels for logging and tracking cases.
- Remote system support — Vizrt engineers can log in to troubleshoot and resolve issues remotely.
- Software maintenance — Software updates are included for the lifetime of the product version.
- Viz University access — Full on-demand training for operators, designers and technicians.
- Hardware replacement option — Advanced Hardware Replacement can be added for expedited replacement shipping.
Where is the Vizrt PTPTCLFLEXDUAL typically used?
- Broadcast studio
- House of worship
- Government space
- Auditorium
- Training room
- Multi-purpose room
Technical Specifications
| Plan | ProTek Professional |
|---|---|
| Covered product | TriCaster Flex Dual |
| SKU | PTPTCLFLEXDUAL |
| 24/7 phone contact | Included, priority contact |
| 24/7 live chat | Included |
| 24/7 web form | Included |
| Critical response | <1 hour |
| High response | <2 hours |
| Normal response | <4 hours |
| Software maintenance | Included |
| Viz University | Included |
| Remote system support | Included |
| Knowledge base, forums, Viz Minute videos | Included |
| Advanced Hardware Replacement | Optional extra |
| Delivery | Non-physical service plan |
Frequently Asked Questions
What does the Vizrt PTPTCLFLEXDUAL cover?
It covers the TriCaster Flex Dual under Vizrt's ProTek Professional terms. Response targets are under 1, 2 and 4 hours for critical, high and normal cases.
Does it include phone support?
Yes, ProTek Professional includes 24/7 phone contact with priority handling.
Are software updates included?
Vizrt states that software maintenance is included for the lifetime of the product version on ProTek Standard and Professional.
How is hardware replacement handled?
Advanced Hardware Replacement is an optional extra for expedited replacement shipping.
How long does the plan run and when does it start?
Term and start date follow Vizrt's ProTek registration rules. Creation Networks confirms the term on your quote before purchase.
Can Creation Networks help integrate the TriCaster Flex Dual?
Yes. We design, install and commission Vizrt systems nationwide and can bundle ProTek with hardware from the Vizrt live production collection.
At Creation Networks, we do everything we can to create an excellent customer experience. This includes fast shipping and easy returns.
- Most in-stock orders placed Monday-Friday ship within 24-48 hours. General restrictions apply; please see our full shipping policy here.
- We offer a 30-day return policy from the delivery date on many products. Product restrictions apply. Restocking fees for the return of open-box items. Please see our full return policy here for more information.
Nationwide Audiovisual Services, Design, Installation & Support
Creation Networks is a trusted nationwide partner for complete audiovisual solutions — delivering expert AV system sales, professional design, programming, installation, and ongoing support to organizations across the United States.
From Microsoft Teams Rooms and enterprise video conferencing to LED video walls, live streaming production, and hybrid collaboration systems, we provide end-to-end AV integration using premium, certified technology from industry leaders including Crestron, Q-SYS, Shure, Extron, and Absen.
Whether you operate a single location or manage facilities nationwide, Creation Networks ensures your AV systems are designed for reliability, scalability, security, and long-term performance — helping your organization communicate more effectively and operate at peak efficiency.
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