AV Support & Help Desk —
Always Here When You Need Us
Creation Networks provides fast, reliable, and expert AV technical support for all your installed systems. From emergency troubleshooting and remote monitoring to preventive maintenance and on-site service, our US-based team of certified technicians ensures your audiovisual systems stay online and performing at their best — nationwide.
Monitoring
Supported
Covered
Since
Fast. Reliable. Expert AV Support
Submit a support ticket for non-urgent issues. Average first response under 2 hours during business hours.
Submit a Support TicketNationwide field technicians for repairs, maintenance, and emergency service calls.
Learn More About Managed SupportScheduled service plans to keep your AV systems running at peak performance and extend equipment life.
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Bring Your AV Into
The Next Paradigm
Fewer Tickets • Faster Fixes • Predictable Costs
Not sure which fits? Tell us your room count — we’ll scope it on one call.
Creation Networks’ dedicated AV support team provides expert audio visual technical assistance for anyone, including remote AV troubleshooting, on-site service calls, AV equipment repair, and preventive maintenance.
Our Managed AV Support Solutions also include service level agreements (SLAs), proactive monitoring, and staff training — ensuring your AV systems run smoothly and support your business goals.
AV Support & Help Desk — Frequently Asked Questions
Straight answers about how to get help with your AV systems.
How do I get help with an AV problem?
Call 888-230-3661 or submit a support ticket on this page. Urgent issues should be called in. Non-urgent issues can go through a ticket.
How fast will someone respond?
Support tickets get a first response in under 2 hours on average during business hours. Faster guaranteed response times, including a 4-hour on-site SLA, are available through a service plan.
Do you send technicians on-site?
Yes. Creation Networks sends field technicians for repairs, maintenance, and emergency service calls, nationwide.
Can you support AV systems that another company installed?
Yes. We support systems we installed and systems installed by others. We start by reviewing what is in the room and how it is set up.
Which support plan is right for us?
Creation Care covers preventive maintenance with guaranteed response times. Clarity adds 24/7 remote monitoring. AVAILS is fully managed AV with a single point of accountability. Tell us your room count and we will recommend a plan on one call.
Let's connect
Need AV design or integration help? Our design and engineering team is happy to help.
Call 1.888.230.3661 or email sales@creationnetworks.net
