Creation Networks
Remote Monitoring
& Managed Services

Creation Care is manufacturer-agnostic and built to watch the full pro-AV stack:

• Control & DSP: Crestron, Extron, AMX, Q-SYS, Biamp, Symetrix
• Video conferencing: Cisco, Poly, Logitech, Yealink, Neat, Crestron Flex
• Displays & projection: Samsung, LG, Sony, Sharp/NEC, Barco, Christie, Epson
• Audio: Shure, Sennheiser, QSC, Yamaha, Audio-Technica
• Signage: BrightSign, Samsung MagicInfo, LG webOS Signage

Devices that aren’t directly network-addressable are monitored through their host control system or via a local appliance, so even legacy hardware is visible to our NOC.

No. Creation Care overlays your existing infrastructure rather than replacing it. Onboarding starts with a system documentation audit: we inventory every endpoint, capture configuration, identify firmware levels, and flag any equipment past end of life. Devices are then brought online incrementally — usually without a single hardware swap.

Many of our largest accounts began as third-party installations we now monitor and support end-to-end.

Yes. Networked devices report telemetry directly to our monitoring platform. Non-networked devices — legacy projectors, older switchers, RS-232 endpoints — are monitored through their host control processor or through a compact local appliance that translates their state into the same dashboard.

The result is a single pane of glass covering every device in every room, regardless of vintage.

Two deployment models, both designed with your security team in mind:

• Cloud: TLS-encrypted outbound telemetry only — no inbound holes punched in your firewall. SSO-ready dashboards, role-based access, and audit logging out of the box.
• On-premises: a hardened ½-rack appliance lives on your network. All monitoring data stays inside your facility; our NOC reaches in only through a hardware VPN with internal firewall protections.

Either way, we work with your security team on segmentation, allow-listing, and pen-test review up front — before a single device is connected.

An alert lands in our NOC within seconds with full context — device, location, error code, recent history. An engineer triages immediately. If we can resolve remotely (about 80% of incidents), the issue closes before users notice anything was wrong.

If on-site intervention is required, we escalate within SLA, dispatch a technician, and keep your team informed through your preferred channel — email, Slack, Teams, or your existing ITSM ticketing system.

Yes. You get role-based access to the same real-time dashboard our engineers use — system map, device status, open issues, ticket history, and quarterly performance metrics.

Common views include a global map for executive overview, a per-site detail view for facilities managers, and a device-level diagnostic view for IT engineers. SSO and SCIM provisioning are supported for enterprise rollouts.

NOC alert-to-acknowledgment is under 15 minutes for priority-1 incidents, 24/7/365. Remote diagnosis typically begins within the same window. On-site dispatch (when required) follows your Creation Care service tier:

• Silver: next business day on-site response
• Gold: 4-hour on-site SLA with priority remote queue
• Platinum: 2-hour on-site response with a dedicated technician

Monitoring coverage itself is 24/7/365 regardless of tier — only the on-site dispatch window varies.

Remote monitoring is bundled into every Creation Care service tier — from on-demand support through fully managed AV. The monitoring scope, coverage hours, and response targets align to whichever Creation Care tier you choose (Silver, Gold, or Platinum).

If you already have a Creation Networks service agreement, we can layer remote monitoring on without re-papering the contract. If you’re starting fresh, we’ll scope monitoring and field support together as a single Creation Care engagement.

Cloud-based pilots typically come online in 1–2 weeks for a single site. Multi-site rollouts and on-premises deployments are scoped per environment but follow a predictable four-phase plan:

• Discovery — system documentation audit, device inventory, firmware baseline
• Security review — segmentation, allow-listing, audit-logging alignment with your IT/security team
• Staged onboarding — rooms brought online in waves so we never disrupt active operations
• Operational handoff — dashboard access, runbook delivery, and the first 30-day check-in

Yes. We offer quarterly evaluation engagements for organizations that want to validate the program before committing to a 12 or 36-month term. The evaluation includes onboarding of a representative subset of rooms, full monitoring coverage, and a final review session covering uptime, MTTR, and the value captured.

Most evaluations convert to a standard Creation Care agreement — but if it’s not the right fit, you keep all documentation and walk away with no penalty.