Creation Networks
Clarity Remote Monitoring

Clarity Remote Monitoring is a managed AV monitoring service for Q-SYS systems from Creation Networks, a CTS-D certified commercial AV integrator founded in 2006. It runs on Q-SYS Reflect: your system is checked 24/7/365, faults trigger automatic text and email alerts, and a Creation Networks engineer contacts you within your plan's window — 60, 30 or 15 minutes. The Q-SYS Reflect Plus license is included, and no maintenance contract is required.

Q-SYS Reflect is the monitoring and management platform built into Q-SYS. On its own it is software; Clarity adds the people. We enroll your Q-SYS Core in Reflect, confirm every device reports a true status, set up alerting, watch the system, and act on faults — remotely first, and on site through Creation Care when a fix needs hands.

Clarity monitors your Q-SYS Cores and the devices in your Q-SYS design — DSPs, microphones, cameras and displays — continuously, 24/7/365. You see room and device status at a glance, with access to logs and simple diagnostics.

Yes. Clarity works with any manufacturer. It runs through Q-SYS Reflect: the Crestron, Extron, Cisco, Poly and other devices in your rooms report their status through the Q-SYS design. If a room has no Q-SYS Core, we add one as an add-on. For a fully managed, multi-vendor service, see AVAILS.

A fault sends a text and email to your team right away and opens a ticket with our support desk. An engineer then contacts you within your plan's window with what failed and the fastest way to get the room back. Most issues are diagnosed and fixed remotely, before anyone raises a ticket.

Monitoring and automatic text and email alerts run 24/7/365 on every plan. A Creation Networks engineer then contacts you within your plan's window, during support hours (Monday to Friday, 5am to 6pm PT):

• Clarity Basic and Building Basic: under 60 minutes
• Clarity Plus and Building Pro: under 30 minutes
• Clarity Pro: under 15 minutes

When a fix needs hands on site, response follows your Creation Care plan: within 2 business days on Silver, next business day on Gold, and same day on Platinum (within 4 hours in the San Francisco Bay Area).

With remote access to your Q-SYS system, our engineers can back up and restore Q-SYS Designer files, work in Q-SYS Designer and your UCIs remotely, manage device assignments and network settings, and review logs and diagnostics. When a part fails or a fix needs hands, we dispatch a certified engineer to your site.

Alerts reach your team automatically 24/7. Engineer contact runs during support hours, Monday to Friday, 5am to 6pm PT. If you need people available around the clock, on-site AV staffing offers 24/7 embedded operations, and AVAILS provides 24/7 managed coverage with contact in under 15 minutes.

Clarity is priced per room or per building, as a flat monthly rate billed annually, with the Q-SYS Reflect Plus license included:

• Clarity Basic: $100 per room per month
• Clarity Plus: $150 per room per month
• Clarity Pro: $200 per room per month
• Building Basic: $250 per building per month
• Building Pro: $400 per building per month

One-year terms include a one-time $500 setup fee; three-year terms save 10% and waive setup. There are no per-alert, per-ticket or per-user fees.

Choose by room size or by building. Basic fits small rooms with up to 5 devices. Plus fits medium rooms with up to 10 devices and adds occupancy analytics. Every plan includes a monthly report. Pro fits large rooms with up to 20 devices and adds 15-minute engineer contact, monthly reports and a quarterly review call. For a whole building, Building Basic covers up to 20 devices and Building Pro covers 21 to 50.

No. Clarity is sold separately. You can buy it on its own, or add it to any Creation Care maintenance plan (Silver, Gold or Platinum). Clarity covers monitoring, alerts and remote fixes; Creation Care covers preventive visits and on-site repair. For a fully managed service that combines both, see AVAILS.

Every plan includes live room and device status. Clarity Plus adds quarterly uptime, usage and end-of-life reports, plus occupancy analytics. Clarity Pro adds monthly reports and a quarterly review call with your account team, so refresh budgets are based on what your rooms actually do.

Our monitoring platform and NOC operations are aligned to SOC 2 Type II controls, with ISO 27001 alignment across data handling, access management, and incident response. Customer environments subject to GDPR, HIPAA, PCI-DSS, FERPA, or CJIS are supported through documented data-handling addenda and Business Associate Agreements where applicable.

We share current attestation letters and our security questionnaire (CAIQ / SIG Lite) under NDA during procurement — just ask your account team.

We enroll your Q-SYS Core in Q-SYS Reflect and confirm every device reports a true status before monitoring starts. We work with your IT team on any network requirements first, and confirm timing for your number of Cores and sites when we quote.

Yes. Clarity pairs with Creation Care for preventive visits and on-site repair, with on-site AV staffing for a technician in your building, and with AVAILS when you want the whole AV fleet fully managed.

Use the form below, call 1-888-230-3661 or email sales@creationnetworks.net with your room count and locations. A CTS-D engineer will recommend the right Clarity plan, usually within one business day. You can also buy any plan online from the plan cards above.