Creation Networks
Clarity Remote Monitoring
24/7 real-time AV system monitoring powered by Q-SYS Reflect. We see the problem, diagnose it, and reach out in as little as 15 minutes — and fix most issues remotely before anyone walks into the room. Three tiers — Basic, Plus, and Pro. A standalone service: no maintenance contract required.
& Always-On
Clarity Pro
Remotely
Plan Required
AV remote monitoring | Built around uptime.
Clarity is our standalone remote monitoring service, powered by Q-SYS Reflect, for organizations that can’t afford downtime. Use it on its own, or pair it with a Creation Care maintenance plan.
24/7 Monitoring
Q-SYS Reflect remote monitoring, remote help desk, and remote troubleshooting for every connected room.
Certified expertise
AVIXA CTS, Crestron, Q-SYS, Microsoft Teams Rooms, and Zoom Rooms certified engineers. Multi-vendor — Crestron, Extron, Biamp, Poly, Cisco, Logitech.
Predictable cost
Simple monthly pricing per room — no per-alert or per-ticket fees. Go three years and save 10% with setup waived.
Nationwide coverage
Active monitoring and remote repairs that reduce downtime and operational headaches, wherever your rooms are.
Pick how fast you need us. Basic, Plus, or Pro.
Every tier includes 24/7 monitoring, remote fixes, room status at a glance, and reporting. Each step up gets you a faster response and more insight into your rooms.
- 24/7 remote monitoring
- Rooms with up to 5 devices
- Remote troubleshooting and fixes
- Room and device status at a glance
- Metrics and reporting
- Everything in Basic
- Rooms with up to 10 devices
- Occupancy analytics — see how your rooms are actually used
- Everything in Plus
- Rooms with up to 20 devices
- Quarterly report on uptime, usage, and end-of-life risks
Monitoring shared gear like lobby screens and digital signage? Ask about building-level monitoring. 1-year terms include a one-time setup; 3-year terms save 10% with setup waived. Download the Clarity brochure (PDF) for pricing and full details.
Powered by Q-SYS Reflect Buy it on its own — no maintenance contract required.
Always-on visibility 24/7 — your AV environment is monitored around the clock so issues can be resolved before they impact your operation.
- 24/7 remote system monitoring
- View room and device status at a glance
- Contact in 15–60 minutes, by tier
- Manage occupancy, device assignments, and network settings
- Creation Networks RoomSuite Bundles
- Metrics, analytics and reporting
- Perform basic configuration and troubleshooting
- Access logs and simple diagnostics
Start with monitoring. Add more when you need it.
Clarity stands on its own. If you want scheduled visits and guaranteed on-site response too, there’s a plan for that.
Monitoring only
24/7 monitoring, contact in 15–60 minutes by tier, remote fixes, and room analytics. No maintenance contract required.
Compare tiers →Maintenance & on-site support
Scheduled preventive visits and a guaranteed on-site response time — from 2 business days to same day. Pairs with Clarity, or stands alone.
See Creation Care plans →Fully managed AV
24/7 monitoring, detect-and-contact in under 15 minutes, same-day guaranteed time to repair, and stocked critical spares.
Learn about AVAILS →Proactive 24/7 AV System Health Monitoring
Clarity continuously watches over your networked audiovisual systems. When a fault, performance drop, or malfunction is detected, our certified engineers contact you — often resolving issues before they impact your meetings.
This proactive support cuts downtime and keeps your conference rooms, classrooms, and collaboration spaces ready for use.
In the rare cases where an issue can’t be fixed remotely, we can dispatch a certified service engineer to your site — on your Creation Care plan’s response time if you have one, or quoted per visit if you don’t.
Monitor · Notify · Resolve · Report
24/7 monitoring that keeps every device online — in every room, every minute of the year.
Monitor
Always-on telemetry from control systems, DSPs, codecs, microphones, cameras, and displays.
Notify
An anomaly triggers an alert to our team and yours — and we reach out within your tier’s response time, with full context.
Resolve
Remote diagnostics, commands, and power-cycles — most issues resolved without a truck roll.
Report
Reporting on uptime and room usage — plus a quarterly report on Clarity Pro.
AV remote monitoring — answered.
Common questions about Clarity Remote Monitoring, answered by the AVIXA CTS-certified engineers who run it.
AV remote monitoring is the continuous, real-time watch on every connected device in a meeting room, classroom, or signage network — control processors, DSPs, displays, cameras, microphones, and codecs. Clarity collects that telemetry through Q-SYS Reflect and flags early warning signs, so problems get handled before a meeting starts rather than after someone calls the help desk.
- We detect, diagnose, and contact you 24/7 — in under 60, 30, or 15 minutes depending on your tier
- Roughly 91% of incidents are resolved remotely, often before users notice
- Reporting on uptime and room utilization
Response time and insight. Clarity Basic: contact in under 60 minutes, rooms with up to 5 devices. Clarity Plus: contact in under 30 minutes, rooms with up to 10 devices, plus occupancy analytics. Clarity Pro: contact in under 15 minutes, rooms with up to 20 devices, plus a quarterly report on uptime, usage, and end-of-life risks. Every tier includes 24/7 monitoring, remote fixes, and reporting.
No. Clarity is a standalone service. You can buy monitoring on its own, with no maintenance contract. If you also want scheduled preventive visits and a guaranteed on-site response time, you can add a Creation Care plan at any time.
Simple monthly pricing per room, set by tier — Basic, Plus, or Pro. No per-alert or per-ticket fees. Building-level monitoring is available for shared gear like lobby screens and digital signage. Choose a 1-year term with a one-time setup, or go 3 years and save 10% with setup waived.
Yes. Start with your most important rooms on a 1-year term and add more as you go. You can also mix tiers — Pro for the boardroom, Basic for huddle rooms. When you’re ready to commit, a 3-year term saves 10% and waives the setup fee.
Clarity runs on Q-SYS Reflect and monitors the networked devices it supports across the pro-AV stack, including Q-SYS, Crestron, Extron, and Biamp control and DSP; Cisco, Poly, Logitech, Yealink, and Neat video conferencing; Samsung, LG, Sony, Sharp/NEC, Barco, Christie, and Epson displays; and Shure, Sennheiser, QSC, Yamaha, and Audio-Technica audio. Check specific models in the Q-SYS Reflect compatibility library, or send us your equipment list.
Usually not. Clarity overlays your existing infrastructure. Onboarding starts with a system documentation audit: we inventory every endpoint, check it against what Q-SYS Reflect supports, and flag anything past end of life. Supported devices are then brought online room by room.
Yes. Clarity gives you room and device status at a glance, plus metrics and reporting. Your team can also manage device assignments and network settings, and run basic configuration, troubleshooting, and diagnostics. Occupancy analytics come with Clarity Plus and Pro.
Most issues are fixed remotely. When one can’t be, we dispatch a certified engineer. With a Creation Care plan, dispatch follows your tier: Silver within 2 business days, Gold next business day, Platinum same day (within 4 hours in the Bay Area). Without a plan, on-site visits are quoted per visit or drawn from a prepaid block of hours.
REMOTE MONITORING • 24/7
Let's Talk About Monitoring Your Rooms
Tell us how many rooms you have and what's in them, and we'll recommend the right Clarity tier. A CTS-D engineer replies within one business day — no charge, no obligation.
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