Refund policy

Return & Refund Policy

Last updated: September 1, 2026

This policy applies to all purchases from Creation Networks, Inc. ("Creation Networks," "we," "us"). By placing an order you agree to these terms. Nothing in this policy is intended to limit any rights you may have under applicable consumer protection law.

Quick Summary

New, in-stock items: 30 days from delivery, subject to approval and a restocking fee.
Open-box, refurbished, or clearance items: 14 days from delivery, defects only.
Special-order and drop-ship items: non-cancelable and non-returnable once placed with the manufacturer.
Every return requires an RA number. Packages sent without one may be refused.
Restocking fee: 20% of the purchase price on approved returns.
Shipping: original and return shipping are your responsibility unless the return is the result of our error.
Warranty: all warranties are provided by the manufacturer, not by Creation Networks.

How to Start a Return

Contact us at 1-888-230-3661 or sales@creationnetworks.net, with your invoice or packing slip ready. Please have the following available:

Invoice or order number and date of delivery
Part number and quantity being returned
Reason for the return, including photos if the item is damaged, defective, or not as described

If the return is approved, we will issue a Return Authorization (RA) number and the address to ship to. Please note:

An RA number is valid for 15 days from the date it is issued. Returns received after that date may be refused or subject to a higher fee.
The RA number must be written on the outside of the shipping carton — not on the manufacturer's product box. Writing or taping directly on the manufacturer's packaging renders the item non-resalable and will increase or void your refund.
Return shipments must be prepaid and insured. We are not responsible for returns lost or damaged in transit to us.
Packages received without a valid RA number may be refused, returned to sender, or held without credit until identified.

Standard Returns — New, In-Stock Items

Eligible new, in-stock merchandise may be returned within 30 days of the delivery date with a valid RA number. Product restrictions apply, and not all items are eligible (see Items That Cannot Be Returned below).

Approved returns are subject to a restocking fee of 20% of the purchase price.
Merchandise must be returned complete and in resalable condition, with all original packaging, accessories, cables, manuals, and software. Items returned used, damaged, incomplete, or in substitute packaging may be assessed a higher restocking fee of up to [50]%, or refused entirely at our discretion.
Original shipping charges are not refundable, and you are responsible for the cost of return shipping.
We will pay return shipping only when the return is the result of our error — for example, you received an incorrect item or an item that was defective on arrival.

Items That Cannot Be Returned

Returns are not accepted on:

Special-order, non-stock, custom-configured, and drop-ship items
Closeout, clearance, used, and discontinued merchandise
Items purchased under a bid, quote, or contract price
Installed service parts (see Service Parts below)
Tape, gel, lamps, batteries, chemicals, and other consumables
Books and printed materials
Opened software and activated licenses or subscriptions
Earphones, headsets, in-ear devices, and other hygienic products once opened
Items returned in substitute packaging, opened as new, or in poor condition

These exclusions do not apply to items that arrive damaged, defective, or materially different from what was ordered. See Shipping Damage, Shortages & Lost Shipments and Defective Merchandise below.

Special Orders & Drop-Ship Items

Most of the products we sell are special-ordered from the manufacturer or distributor and ship directly from them.

Delivery dates and lead times are estimates provided by the manufacturer and are not guaranteed.
Your card is charged at checkout, and the order is released to the manufacturer or distributor shortly afterward (usually within 24 hours).
Once released, special-order items are non-cancelable and non-returnable, except where the item arrives damaged, defective, or materially different from what was ordered.

Order Cancellations

Cancellation requests must be submitted in writing to sales@creationnetworks.net. Unless we receive a written cancellation, Creation Networks will assume the merchandise is still wanted and will proceed with shipment.

Cancellations cannot be honored for special-order merchandise that has already been released to the manufacturer, or for any merchandise already in transit to us or to you.
If merchandise has already shipped, the request will be handled as a return under this policy, including applicable restocking and shipping charges.
Approved cancellations of unshipped merchandise are refunded or credited within 5 business days of the written request.

Open-Box, Returned, Refurbished & Remanufactured Items

These items are sold at a discount because they have been opened, previously used, or returned by another customer. Each is inspected, tested where applicable, and described accurately with photos of the actual item's condition.

Return window: 14 days from the delivery date, unless a shorter window is stated on the product listing. This is shorter than our standard 30-day window for new items.
Eligible reasons: only an undisclosed defect, or an item that does not match its listed condition. Change-of-mind returns are not accepted — all open-box sales are otherwise final.
Process: contact us within the return window with photos and a description of the issue. If approved, we will issue an RA number and a return label. You pay return shipping unless the defect was our error.
Condition: items must be returned in the exact condition received, with all accessories and packaging included at the time of sale.
Resolution: after inspection, we will provide a replacement of the identical item where available, or a refund at our discretion, less any applicable restocking fee (up to 20%) and original shipping charges.
Warranty: coverage is provided only by the original manufacturer, and only where that warranty is transferable. Creation Networks does not provide additional warranty coverage on open-box items.

Shipping Damage, Shortages & Lost Shipments

Please inspect every shipment on arrival. Carrier claim deadlines are short and strictly enforced, so prompt reporting is essential.

Visible damage or shortage: note it on the delivery receipt or freight bill of lading before signing, and notify us within 2 business days of delivery.
Concealed damage: notify us within 5 business days of delivery.
Retain all packaging, pallets, and packing material until the claim is resolved. Discarding packaging will likely cause the carrier to deny the claim.
Photos of the carton, packing material, and the item are required to file a claim.
Non-delivery: report a missing or undelivered shipment within 10 business days of the estimated delivery date so we can open a carrier investigation.

Damage and loss reported after these windows becomes the customer's responsibility, as the carrier will no longer accept the claim.

Defective Merchandise

If an item is defective on arrival, notify us within 5 business days of delivery and we will arrange a replacement or repair at no charge to you.

After that window, defective items are handled under the manufacturer's warranty. Creation Networks provides warranty and non-warranty service on many of the brands we sell — please contact us first, as some manufacturers can serve you faster directly, and we will tell you which route will resolve your issue soonest.

Defective returns are exchanged or repaired only. Refunds are not issued for defective merchandise outside the 5-business-day arrival window.

Service Parts

Service parts purchased from Creation Networks are non-returnable once installed, unless they were defective on arrival. All defective service part returns are exchanged only — no refunds are issued.

Payment Processing

Credit card payments are authorized and captured immediately when an order is placed, including for special-order and drop-ship items.

Refunds

Once your return arrives, we inspect it within 1–3 business days and email you a notification with the outcome. If the return is approved:

Credit card purchases are refunded to the original card used for the purchase, within 3–5 business days of approval. Your bank may take an additional billing cycle to post the credit.
Cash, check, ACH, wire, and all other payment methods are refunded by company check, made payable to the original account holder and mailed to the original account holder's address on file, within 10 business days of approval.
Refunds are issued to the original purchaser only. We cannot refund a different card, account, or payee.
All refunds are net of applicable restocking fees and non-refundable original shipping charges.

Refused & Undeliverable Shipments

Shipments that are refused at delivery, or returned to us as undeliverable because of an incorrect or incomplete address, are treated as standard returns. Outbound shipping, return freight, and any applicable restocking fee will be deducted from the refund. Special-order items that are refused remain non-returnable and non-refundable.

Pricing & Product Description Errors

Prices, specifications, availability, and images are subject to change without notice, and are provided in part by our manufacturers and distributors. If an item is listed at an incorrect price or with an incorrect description, we reserve the right to cancel or correct the order before shipment and to refund any amount charged in full.

Payment Disputes

If there is a problem with your order, please contact us first — most issues are resolved quickly. Filing a chargeback before contacting us delays resolution and may result in the account being placed on hold pending the outcome of the dispute.

Warranty Disclaimer & Limitation of Liability

CREATION NETWORKS, INC. ITSELF GIVES NO WARRANTY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALL PRODUCTS ARE SOLD WITH, AND ONLY WITH, THE WARRANTY PROVIDED BY THE MANUFACTURER, AND WE ASSIGN AND PASS THROUGH TO YOU ANY SUCH MANUFACTURER WARRANTY TO THE EXTENT IT IS TRANSFERABLE.

TO THE FULLEST EXTENT PERMITTED BY LAW, CREATION NETWORKS' TOTAL LIABILITY ARISING OUT OF ANY ORDER SHALL NOT EXCEED THE PURCHASE PRICE PAID FOR THE PRODUCT AT ISSUE, AND CREATION NETWORKS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR COSTS OF INSTALLATION, REMOVAL, OR DOWNTIME.

Some jurisdictions do not allow the exclusion of implied warranties or the limitation of certain damages, so some of the above limitations may not apply to you. In that case, such limitations apply to the maximum extent permitted by applicable law.

Questions

Our goal is that every order arrives correct, complete, and on time. If something isn't right, contact a Sales Pro at 1-888-230-3661 or sales@creationnetworks.net and we will work with you to resolve it.

Creation Networks, Inc.