AVAILS — 24/7 Managed AV Solutions | Remote Monitoring & SLA Support | Creation Networks
AVAILS Operation Center —24/7 Managed AV

Support for Your AV systems.
Always on. Always Performing.

AVAILS (AV Assurance, Insight, and Lifecycle Support) is Creation Networks Premier 24/7 managed AV solution — remote monitoring, proactive maintenance, and SLA-backed support for every AV system across every location. Stop reacting to downtime. Start preventing it.

1-888-230-3661
AVAILS — Live Coverage
Monitoring24 / 7 / 365
Avg. Remote Resolution< 2 Hours
Issue DetectionBefore Users Notice
Supported Brands100+ Manufacturers
Geographic CoverageNationwide
Response GuaranteeSLA-Backed
24/7
Remote monitoring, every day of the year
$6B
Managed AV market by 2027 — growing 29% annually
70%
Of issues resolved remotely — no truck roll required
20+
Years commercial AV expertise behind every call
Premier MANAGED AV SERVICES

Your AV Systems, Always Ready. Always On.

Technology is only valuable when it works reliably. AVAILS is Creation Networks' Premier Managed AV Service Program — designed to keep your audiovisual systems performing at their best, every day, without burdening your internal IT team.

From proactive remote monitoring and preventive maintenance to on-site embedded staffing and 24/7 US-based help desk support, AVAILS gives your organization enterprise-grade AV management at a predictable monthly cost.

PROACTIVE • PREDICTABLE • PEACE OF MIND

AVAILS Premier Remote Monitoring & Managed AV Support

Your AV systems are mission-critical. Treat them like it.

AV Assurance, Insight, and Lifecycle Support (AVAILS) is a permier proactive support solution that continuously checks the health of your AV systems — both networked and non-networked equipment.


Key Features

  • 24/7/365 monitoring of AV devices, rooms, and essential equipment
  • Early Detection, diagnose & contact in < 30 mins
  • Same-day guaranteed time to repair
  • Stocked essential spares & parts for critical equipment
  • Real-time alerts with proactive troubleshooting before a ticket is opened
  • Software and Firmware updates can be securely pushed remotely
  • Comprehenisve system metrics, analytics & reporting
  • On-demand tutorials and live help

What You Get

  • Remote repair, not just dashboards. Our engineers fix issues in minutes — not days.
  • Meeting-ready rooms, every time. Catch and resolve issues before the 9 a.m. call starts.
  • Lower total cost of ownership. Fewer truck rolls. Less downtime. A predictable AV budget.
  • Internal team freedom. Your IT and facilities teams focus on strategy. We handle the fleet.
  • Vendor-agnostic coverage. Every major AV manufacturer. One unified service. One invoice.

Stop reacting to AV failures. Let AVAILS prevent them. Our team will assess your environment and deliver a tailored monitoring & support plan — usually within one business day.

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WHY ORGANIZATIONS CHOOSE MANAGED AV

Why Organizations Choose Managed AV

✔ Reduce IT burden — your IT team manages networks, not AV remote controls

✔ Predictable budgeting — fixed monthly cost replaces unpredictable break-fix expenses

✔ Faster resolution — proactive monitoring catches 60–70% of issues before users notice

✔ Extended equipment life — preventive maintenance extends system lifespan by 2–3 years

✔ Compliance-ready documentation — maintenance logs for audit and insurance purposes

LESS STRESS • MORE RELIABILITY • BETTER ROI

AVAILS managed AV operations tech looking at control command center for AVAILS AV Systems
From Onboarding to Ongoing

We handle everything — so your team doesn't have to.

AVAILS isn't a tool you install and forget — it's a managed service delivered by real engineers. From the first room we assess to the monthly report you read a year from now, we own every step of the lifecycle.

01

AV Assessment

We audit every room, device, and location — scoping your environment and documenting system health before we touch anything.

Week 1
02

Monitoring Setup

Remote monitoring configured, baselines established, and your environment connected to the AVAILS Operation Center — in days, not months.

Weeks 2–3
03

Active Management

24/7 monitoring begins. Issues detected, triaged, and resolved — SLA-backed, fully documented, before your team ever notices.

Ongoing
04

Reports & Reviews

Monthly health reports, quarterly reviews, and ongoing recommendations — so your AV environment gets better over time, not just maintained.

Monthly / Quarterly

AVAILS Support vs Traditional AV Support

AVAILS Support
Traditional AV Support

DISCOVERY

<5
MINUTES
System polled every 5 min — caught before users notice.
Traditional: >4 hrs

DIAGNOSIS

<30
MINUTES
99% diagnosed remotely — no truck roll.
Traditional: >4 hrs

DISPATCH

<4
HOURS
Techs sent with the right parts in hand.
Traditional: >8 hrs

REPAIR

<8
HOURS
Repairs begin immediately on arrival.
Traditional: >48 hrs
AVAILS conference room support — technician on display, end user at laptop and tablet
// AVAILS Capabilities

Keep Rooms Working,
Meetings Moving,
& Teams Productive

Audio-Visual focused monitoring and support program designed around today's IT-centric solutions. Detect, diagnose, troubleshoot, and support all devices on the AV network.

Assurance that your systems are always operational and ready. It checks both health of equipment along with AV network status.

Insight to see when components may fail before your end users find something down and can't use a room or system.

Lifecycle operations assistance from planning, to integration, support, and upgrades. These are all made quicker, easier, and more affordable.

Support is dramatically improved by reducing response times, providing on demand tutorials, AI tier 1, and remote live help when needed.

Free Consultation →
AV Design & Integration FAQ

Frequently Asked Questions — AVAILS Managed AV Services

Answers to the most common questions about our 24/7 AV monitoring, proactive support, SLAs, pricing, and what makes AVAILS different. Written by the team that operates the AVAILS Operations Center.

What is AVAILS Managed AV Services?

AVAILS (AV Assurance, Insight, and Lifecycle Support) is Creation Networks’ premium 24/7 managed AV solution. It provides continuous remote monitoring, proactive issue detection and resolution, SLA-backed support, and monthly health reporting for all your audiovisual systems — across every location nationwide.

Instead of reacting to downtime, AVAILS prevents it. ~70% of issues are resolved remotely before users even notice.

How is AVAILS different from standard AV maintenance?

Traditional maintenance is reactive (break-fix). AVAILS is proactive:

  • Real-time 24/7 monitoring of networked and non-networked devices
  • Remote remediation by certified engineers
  • SLA-backed response times with performance reporting
  • Dedicated AV help desk and preventive maintenance
  • Monthly health & utilization reports
What is the difference between AVAILS and AV-as-a-Service (AVaaS)?

AVaaS is a full OpEx subscription that typically bundles equipment, installation, monitoring, and support. AVAILS is the intelligent monitoring, proactive support, and managed services layer. It can be purchased standalone for your existing systems or bundled into a complete AVaaS program.

Is AVAILS secure and my data safe?

AVAILS is built on the secure QSYS REFLECT cloud platform using AES encrypted data for the entire path between our monitoring center and your organization. Scalable from 1 room to more than 1000 across multiple campuses or regions. New rooms, systems and devices can be added at anytime. Low bandwidth requirements for polling equipment status means It can reside virtually unnoticed on your existing AV VLAN.

What devices and systems does AVAILS monitor?

AVAILS monitors virtually any AV equipment, including:

  • Microsoft Teams Rooms, Zoom Rooms, Webex, and Google Meet systems
  • Crestron, Q-SYS, Extron, and AMX control systems
  • Biamp, Q-SYS, Shure, and Dante audio solutions
  • Displays, video walls, AV-over-IP (NVX, SDVoE), and digital signage
  • Room scheduling panels, cameras, assistive listening, and more

Brand-agnostic support for 100+ manufacturers.

Do you monitor non-networked devices?

Yes. While networked devices provide the richest data, AVAILS includes options for monitoring and managing non-networked or legacy equipment through hybrid methods, sensors, and scheduled verification protocols.

How quickly are issues typically resolved?

Average remote resolution time is under 2 hours from detection. Severity 1 (complete system down) issues receive immediate triage and remediation. On-site dispatch follows your agreed SLA (typically same-day or next-business-day).

How much does AVAILS cost?

Pricing is $50 per controller, 5$ per-device and is customized based on system complexity, number of locations, and service tier:

  • Monitoring Tier: Basic remote monitoring & reports
  • Managed Tier: Adds remote remediation & help desk (most popular)
  • Premium Tier: Full lifecycle support with on-site dispatch

Typical range: $50–$150 per room/month. Multi-site and multi-year agreements receive preferred pricing. Contact us for a custom quote based on your inventory.

What does the SLA cover?

Your SLA defines guaranteed response and resolution times by severity level, monthly compliance reporting, uptime targets, and escalation procedures. All metrics are tracked and delivered in your monthly AV health report.

How long does onboarding take?

Typical onboarding timeline:

  • Week 1: Comprehensive AV assessment and documentation
  • Weeks 2–3: Monitoring platform setup and baseline establishment
  • Ongoing: 24/7 active management and monthly reporting
Do you support multi-site or enterprise deployments?

Yes. AVAILS is purpose-built for enterprise and multi-location organizations. We deliver standardized monitoring templates, centralized reporting, and consistent service quality across hundreds of rooms while allowing site-specific customizations where required.

What kind of reporting will I receive?

You receive professional monthly health reports including:

  • System uptime and availability metrics
  • Issues detected and resolved (with resolution times)
  • Utilization trends and recommendations
  • Security/firmware status and lifecycle planning insights
Do you provide managed AV support nationwide?

Yes. From our California-Nevada headquarters, AVAILS supports clients in all 50 states. Our national network of certified field partners combined with centralized 24/7 remote operations ensures consistent, high-quality support regardless of location.

Is there a dedicated help desk for end users?

Yes. The Managed and Premium tiers include a dedicated AV help desk. Your end users can submit tickets directly, and our engineers provide rapid remote assistance or coordinate on-site support when needed.

MANAGED CLIENTS
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Lets build your AVAILS Plan- AV Assurance, Insight, and Lifecycle Support

Contact us for a no-obligation managed services assessment. We'll audit your current AV environment, identify gaps, and recommend the right AVAILS tier for your organization's size and needs. Call 1-888-230-3661 or submit an inquiry below

 

1.888.230.3661

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CERTIFIED PARTNERS
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WHY CREATION NETWORKS

THE AV PARTNER YOU CAN COUNT ON.

Two decades of certified design, install, and support — California-Nevada-based nationwide AV integration backing every project with deep expertise across corporate, government, education, and more.

Trusted Since 2006
Authorized Dealer
Nationwide Install
US-Based Support
5,000+ Rooms Installed
Professional Services CTS & CTS-D Certified Engineers AVIXA Member Crestron | QSC Authorized Programmer Microsoft Teams Rooms Certified Cisco Certified Partner Q-SYS Certified Partner Zoom Room Certified Partner Shure Certified Partner Extron Certified Partner
Corporate Government & Military Higher Education Healthcare Financial Live Venues Transportation Entertainment Houses of Worship