AVAILS
Fully Managed AV, 24/7
AVAILS (AV Assurance, Insight and Lifecycle Support) is our AV managed services program for organizations where a dead room is not an option. We monitor every room around the clock, contact you in under 15 minutes, guarantee same-day time to repair, and keep spares for your critical equipment on the shelf.
Contact
Time to Repair
Expertise Since
AV managed services: we own the outcome, not just the alert.
Monitoring tells you something broke. AVAILS gets it fixed. Our engineers watch your rooms 24/7, fix most problems remotely, and when they can't, they arrive the same day with the right part in hand. You get one service, one point of contact and one invoice for every room and every location.
- 24/7/365 monitoring of AV devices, rooms and network status
- Detect, diagnose and contact you in under 15 minutes
- Same-day guaranteed time to repair
- Stocked spares for critical equipment
- Firmware and software updates pushed remotely
- Microsoft Teams, Zoom, Webex and Google Meet room management
- Monthly health reports and quarterly reviews
- Asset tracking, end-of-life planning and refresh roadmap
- Dedicated AV help desk, tutorials and live help for users
- Vendor-neutral: Crestron, Q-SYS, Extron, Biamp, Cisco, Poly, Logitech and more
Why organizations move to managed AV
- Less load on ITYour IT team runs the network. We run the rooms: tickets, troubleshooting, updates and vendors.
- Rooms ready on timeProblems are caught and fixed overnight or before the first meeting, not when an executive walks in.
- Predictable costA fixed monthly price replaces break-fix invoices and emergency trip charges.
- Longer equipment lifePreventive care, current firmware and end-of-life planning mean fewer surprise replacements.
AVAILS, Clarity or Creation Care?
Creation Networks offers three support services. Pick one, or combine them.
| Feature | AVAILS | Clarity | Creation Care |
|---|---|---|---|
| What it is | Fully managed AV service | 24/7 remote monitoring | Maintenance and on-site support plans |
| Monitoring | 24/7, included | 24/7, included | Add Clarity |
| We contact you | Under 15 minutes | 15–60 minutes by tier | Phone response in 1–4 hours |
| On-site repair | Same-day guaranteed | Per visit, or your Creation Care plan | 2 business days to same day |
| Spares on the shelf | Critical equipment | — | Platinum, critical rooms |
| Firmware updates | Included, pushed remotely | — | Platinum only |
| Reporting | Monthly reports, quarterly reviews | Metrics; quarterly report on Pro | Visit logs; quarterly review on Platinum |
| Learn more | This page | Clarity Remote Monitoring | Creation Care plans |
We handle everything — so your team doesn't have to.
AVAILS isn't a tool you install and forget — it's a managed service delivered by real engineers. From the first room we assess to the monthly report you read a year from now, we own every step of the lifecycle.
AV Assessment
We audit every room, device, and location — scoping your environment and documenting system health before we touch anything.
Monitoring Setup
Remote monitoring configured, baselines established, and your environment connected to the AVAILS Operation Center — in days, not months.
Active Management
24/7 monitoring begins. Issues detected, triaged, and resolved — SLA-backed, fully documented, before your team ever notices.
Reports & Reviews
Monthly health reports, quarterly reviews, and ongoing recommendations — so your AV environment gets better over time, not just maintained.
AVAILS support vs traditional AV support
Discovery
Diagnosis
Dispatch
Repair
Keep Rooms Working,
Meetings Moving,
& Teams Productive
Audio-Visual focused monitoring and support program designed around today's IT-centric solutions. Detect, diagnose, troubleshoot, and support all devices on the AV network.
Assurance that your systems are always operational and ready. It checks both health of equipment along with AV network status.
Insight to see when components may fail before your end users find something down and can't use a room or system.
Lifecycle operations assistance from planning, to integration, support, and upgrades. These are all made quicker, easier, and more affordable.
Support is dramatically improved by reducing response times, providing on demand tutorials, AI tier 1, and remote live help when needed.
AV managed services — answered.
Common questions about AVAILS, how it compares to our other services and how it's priced — answered by the CTS-certified engineers who run it.
AV managed services are an outsourced arrangement in which an AV integrator monitors, maintains, repairs and plans the lifecycle of an organization's audiovisual systems for a fixed monthly fee. AVAILS is Creation Networks' AV managed services program, covering 24/7 monitoring, remote fixes, same-day repair, spares, firmware updates and reporting.
AVAILS stands for AV Assurance, Insight and Lifecycle Support. It is the fully managed AV service from Creation Networks, a nationwide commercial AV integrator founded in 2006.
AVAILS starts at $250 per system per month, plus $5 per monitored device. The final monthly fee depends on the number of rooms, the equipment in them and the locations covered. Creation Networks provides a quote after a free AV assessment, usually within one business day.
Clarity Remote Monitoring watches your systems 24/7 and fixes issues remotely, but on-site visits are quoted separately or covered by a Creation Care plan. AVAILS adds same-day guaranteed time to repair, stocked spares, firmware updates, help desk support and lifecycle planning, so one service covers everything from detection to repair.
A Creation Care maintenance plan is built around scheduled preventive visits and on-site response times. AVAILS is proactive and continuous: it monitors every room 24/7, contacts you in under 15 minutes and guarantees same-day repair. Many organizations use Creation Care for smaller sites and AVAILS for business-critical rooms.
AV as a Service (AVaaS) is a subscription that usually bundles the equipment, installation and support into one operating expense. AVAILS is the managed service layer only: it can cover AV systems you already own, or be bundled with new equipment through AVaaS leasing.
Yes. AVAILS is vendor-neutral and supports existing systems from Crestron, Q-SYS, Extron, Biamp, Cisco, Poly, Logitech, Shure and other major manufacturers. Onboarding starts with an AV assessment that documents every room and device before monitoring begins.
Get a free AV managed services assessment
Tell us about your rooms and locations. A CTS-D engineer will review your environment and recommend the right mix of AVAILS, Clarity and Creation Care, usually within one business day.
Or call 1-888-230-3661 · sales@creationnetworks.net
