Support for Your AV systems.
Always on. Always Performing.

AVAILS (AV Assurance, Insight, and Lifecycle Support) is Creation Networks’ premier managed AV service. It combines 24/7 remote monitoring, preventive maintenance and SLA-backed support for every AV system across every location you have.

Organizations that depend on their rooms working every day but don’t want AV loading down their IT and facilities teams: corporate offices, government agencies, schools and universities, healthcare and multi-site operations.

Break-fix waits for someone to report a problem. AVAILS watches your systems around the clock and catches most issues before users notice, then fixes them remotely or sends a technician with the right parts.

Systems are checked every 5 minutes. Our targets are diagnosis in under 15 minutes, a technician dispatched within 4 hours when one is needed, and repair under way within 8 hours.

Most of them. About 70% of issues are resolved remotely with no truck roll, and software and firmware updates are pushed securely without a site visit.

Yes. Monitoring runs 24/7/365, and your users can reach our US-based help desk for live help and on-demand tutorials.

Displays, video conferencing, audio, control systems and other room equipment, both networked and non-networked. We support more than 100 manufacturers under one service and one invoice.

Yes. We assess existing systems first, then bring them under AVAILS where they can be supported reliably.

Yes. AVAILS is built for multi-site organizations, with coverage nationwide.

We start with an AV assessment of every room, device and location in week one. Monitoring is set up and baselines are established in weeks two and three, and active management begins right after.

After we review your environment, we usually deliver a tailored monitoring and support plan within one business day.

No. AVAILS works with the systems you have. If the assessment finds gear that is failing or unsupported, we’ll tell you and recommend options.

A fixed monthly cost based on your rooms, locations and service level, which replaces unpredictable break-fix bills with a predictable AV budget.

Monthly health reports on rooms and support activity, plus quarterly reviews with recommendations so your AV environment improves over time.

Yes. Every maintenance action and repair is documented, giving you logs you can use for audit and insurance purposes.

Creation Care is an annual maintenance plan with scheduled preventive visits. Clarity is our remote monitoring service on its own. AVAILS is the fully managed option that brings monitoring, maintenance and support together.

Yes. AVAILS can be paired with Creation On-Site Staffing, a certified technician in your building full-time or for events.

Call (888) 230-3661 or email sales@creationnetworks.net, and we’ll set up an assessment of your rooms.