Professional AV Maintenance & Managed Support Services | Creation Networks
Nationwide AV Support — Est. 2006

Creation Care
AV Maintenance
& Managed Support Services

Our professional AV support services, remote monitoring, and SLA-backed maintenance plans make it simple to meet your uptime, reliability, and performance requirements — while maximizing the total value of your audiovisual technology investment.

1-888-230-3661
91% Customer
Retention Rate
2hr SLA Response
SLA Guarantee
20yrs AV Industry
Experience
100% Fixed-Cost
Support Plans
Our Process

From Concept to Completion

A proven 5-phase methodology — designed right, built right, supported for the long term.

1
Consult & Discover
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2
Design & Engineering
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3
Programming
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4
Installation & Integration
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5
Support & Monitoring
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Result: A Fully Managed AV System
Built for performance, scalability, and long-term value — backed by ongoing managed support.
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Creation Care & Avails — Hero Sections
Creation Care
Creation Care
AV SLA Maintenance & Support
Your AV ecosystem,
always ready. Proactive hardware care and ironclad SLAs mean your spaces stay operational — before issues ever become disruptions.
2-hour on-site SLA Quarterly maintenance Full lifecycle mgmt 24 / 7 priority line Guaranteed spare
2 hr Platinum on-site SLA
4× Quarterly site visits
100% Managed warranties
Avails
Avails
Managed AV Solutions
Every room, visible.
Every issue, resolved. AI-powered remote monitoring and fully managed AV solutions — so your AV environment runs itself while you focus on what matters.
24 / 7 + AI alerting All UC platforms Proactive resolution Named account manager Custom branded portal
24 / 7 AI-powered monitoring
4 UC platforms managed
EOL Full lifecycle planning
Overview — Creation Care & Avails
Our Service Lines Creation Care & AVAILS Managed AV Solutions — At a Glance Two complementary service programs, each designed to keep your AV investment performing at its best.
Creation Care
AV Maintenance & On-Site Support Creation Care is our hardware-first service program — covering the physical health of your AV systems through structured maintenance visits, fast on-site engineer dispatch, and SLA-backed response guarantees. Choose Silver, Gold, or Platinum to match your uptime requirements and budget.
  • Help desk & remote troubleshooting
  • On-site response from next day to 2 hours
  • Annual to quarterly preventive maintenance
  • Warranty & spare equipment management
Avails
Remote Monitoring & Managed AV Avails is our cloud-intelligence layer — continuously watching every room, every device, around the clock. AI-assisted alerting catches issues before they surface, while our team handles platform management, configuration, and strategic planning so you never have to think about your AV.
  • 24/7 remote monitoring with AI alerting
  • Room health dashboard & branded portal
  • Zoom, Teams, Webex & Meet management
  • Asset tracking, EOL planning & roadmap advisory
Creation Care AV SLA Maintenance & Support — Hardware Service | Maintenance Visits | Response SLAs
Creation Care AV SLA Maintenance & Support Hardware service, maintenance visits & response SLAs
Silver Essential coverage
Gold Enhanced support
Most Comprehensive Platinum Fully managed
Help desk support
✓Business hours
✓Extended hours
✓24/7 priority line
Remote troubleshooting
✓Standard
✓Priority queue
✓Dedicated tech
On-site response SLA
✓Next biz day
✓4-hr response
✓2-hr response
Preventive maintenance
✓Annual visit
✓Semi-annual
✓Quarterly
Firmware & software updates
✓On request
✓Proactive & managed
Warranty management
✓Tracked by CN
✓Full lifecycle mgmt
Loaner / spare equipment
✓Avail. based
✓Guaranteed spare
Periodic reporting
✓Annual summary
✓Quarterly reviews
✓ Included
✓ Partial / limited

Expert Managed AV Support from Industry Experts

Our Maintenence & Support specialists have spent decades focused on understanding the needs of organizations like yours.

Customer Service & Audio Visual Technical Support Services

Our Managed Audio-Visual Support Solutions Include:

  • EXTENDED AV SYSTEM WARRANTIES: We offer extended manufacturer warranties
  • REMOTE AUDIO VISUAL SYSTEM MONITORING AND NOTIFICATION: From our Cloud notification platform, we can remotely notify of system issues and begin responding within minutes…usually before your end-user discovers it so that you can move from RE-active to PRO-active system support.
  • REMOTE ISSUE TROUBLE-SHOOTING, RESOLUTION, AND ESCALATION: Once we are alerted to a problem, our team of support professionals can troubleshoot and resolve your problem remotely, allowing us to provide faster, lower-cost support. And when we can’t fix an issue remotely, we will be ready to roll a truck to your location expeditiously.
  • QUALIFIED ON-SITE AV SUPPORT: Our certified, friendly Support Technicians can provide on-site support if, when, and where you need it.
  • ONLINE TICKETING SYSTEM:  Whether you choose to have us monitor your system or not, you can report an observed problem 24 hours per day, seven days per week. Submit your trouble ticket to our SUPPORT HELP DESK, and your request will be time-stamped and routed to the team members dedicated to your support and success.
  • ALWAYS-ON, CLOUD-BASED MANAGEMENT PLATFORM: Leverage the power of the cloud to monitor system performance from across the hall, campus, or country. No need to install any software on your servers.
  • SOLID SECURITY: Our monitoring approach is designed to provide the minimum footprint in your system with maximum security. Our team can engage with your cyber-security personnel to explain exactly how our process works.
  • QUARTERLY SYSTEM STATUS REPORTING: Our reporting engine can provide numerous reports, including outages, response times, and more upon request or scheduled.

 

Ensure optimal performance of your AV systems with Creation Networks' expert maintenance and support services. Tailored solutions for businesses of all sizes.

Diagram showing services offered by Creation Networks in circular sections.

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THE POWER OF PROACTIVE MAINTENANCE | MINIMIZE DOWNTIME | MAXIMIZE PERFORMANCE

In the world of commercial AV systems, reacting to problems after they happen is expensive — in lost productivity, rushed service calls, and frustrated users. That’s why proactive maintenance is essential. It keeps your technology running smoothly, extends equipment lifespan, and avoids costly disruptions.

We understand that purchasing an AV system for your organization can be a sizable investment not only in your company but financially. That’s why excellent commercial AV maintenance and support is essential to keeping everything running as it should and is the key to getting the best return on your original investment. While a manufacturer’s warranty is critical, you should know that manufacturer warranties are only good for “depot service.” This means they don’t cover ANY onsite or remote support, including troubleshooting, dismounting, and re-installing malfunctioning equipment, consumable (e.g., lamp) changes, or manufacturer-recommended routine equipment maintenance.

Choose Creation Networks Technology Room Solutions and our AV team will provide professional AV support solutions to keep your workplace operations running smoothly. Depending on the level of support you need, our expert Support personnel – Engineers, Programmers, and Technicians – will keep you covered with remote monitoring, remote and onsite trouble resolution, and preventive maintenance visits, increasing the lifespan of your systems and eliminating the stress and cost of unnecessary downtime.

Audio-Visual Support Solutions
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FAQ — AV Maintenance & Managed Support
FAQ Frequently Asked Questions Everything you need to know about our AV maintenance plans, remote monitoring, and managed support services.
Creation Care — AV Maintenance & SLA Support
Creation Care plans cover the full spectrum of AV hardware support — from a 24/7 priority helpdesk and remote troubleshooting to scheduled on-site preventive maintenance visits. Depending on your plan tier (Silver, Gold, or Platinum), you receive between annual and quarterly site visits, firmware and software updates, warranty management, guaranteed loaner equipment, and periodic SLA performance reporting. Platinum clients receive fully proactive, managed coverage with 2-hour on-site response and quarterly review calls.
Silver — next business day on-site response (Mon–Fri, 8am–5:30pm, excluding US bank holidays). Gold — 4-hour on-site SLA with priority remote queue. Platinum — 2-hour on-site response with a dedicated technician and 24/7 priority support line. All plans include a 60-minute digital acknowledgment from the time a ticket is logged, regardless of tier.
Visit frequency is tied to your plan tier. Silver includes one annual preventive maintenance visit. Gold includes semi-annual visits (twice per year). Platinum includes quarterly visits — four per year. These visits cover system health checks, firmware updates, cleaning, calibration, and proactive identification of components approaching end of life. Field calls can also be used to schedule additional preventive visits as needed.
This depends on your tier. Silver does not include firmware or software updates. Gold includes updates on request — you can schedule them as needed. Platinum includes fully proactive and managed updates — our team monitors manufacturer release cycles and applies updates during scheduled maintenance windows, so your systems are always running the latest stable firmware without you having to ask.
Yes. Creation Networks provides nationwide on-site AV support across the United States. Our network of skilled, certified engineers have direct access to both internal knowledge experts and manufacturer support partner portals. Nationwide support is provided per site location, with on-site visits limited to 8 hours including drive time. We currently manage hundreds of AV endpoints across customer offices throughout the US.
Silver plans do not include loaner or spare equipment. Gold plans offer loaner equipment subject to availability. Platinum clients receive a guaranteed spare — we hold dedicated replacement stock for your account so there is no waiting. Our pre-booked, fixed-cost maintenance packages also eliminate field call delays caused by waiting for purchase orders or approvals, meaning your systems are back online as fast as possible.
Avails — Remote Monitoring & Managed AV
Avails is Creation Networks' OC Managed AV Solution — a fully managed remote monitoring and platform management service. Our system continuously monitors the health of every AV device across your estate, 24 hours a day, 7 days a week. AI-assisted alerting detects anomalies before they become failures, allowing our team to resolve issues proactively — often before you're even aware of a problem. Silver plans include business-hours monitoring, while Gold and Platinum clients receive full 24/7 coverage.
Avails supports all major unified communications platforms including Zoom Rooms, Microsoft Teams, Cisco Webex, and Google Meet. Gold tier includes management for one platform of your choice. Platinum tier includes all platforms simultaneously — ideal for organizations running a mixed estate or transitioning between platforms. Device configuration management and platform updates are handled by our team so your IT department doesn't have to.
Yes. All Avails clients receive access to a room health dashboard showing the live status of every monitored AV device across your locations. Silver tier clients receive read-only access. Gold tier clients unlock the full dashboard with richer data and controls. Platinum clients receive a custom branded portal — white-labeled with your company's identity — giving your internal team a seamless, professional view of your entire AV estate.
Account management is tiered by plan. Silver plans do not include a dedicated account manager. Gold plans include access to a shared account resource. Platinum clients are assigned a named account manager who knows your estate, your team, and your business priorities. Your account manager oversees quarterly review calls, coordinates SLA reporting, and provides strategic technology roadmap advisory — acting as an extension of your internal IT or facilities team.
Silver includes a basic asset inventory list. Gold tracks all assets with warranty expiry dates so nothing lapses unnoticed. Platinum clients receive full lifecycle management including end-of-life (EOL) planning — our team proactively identifies devices approaching manufacturer EOL dates and works with you to plan replacements before they become a reliability risk. This ensures your AV investment is always protected and your refresh cycles are budgeted and orderly.
Reporting scales with your plan. Silver does not include periodic reporting. Gold receives an annual summary report. Platinum clients receive quarterly review calls with detailed SLA performance reports covering: summary of all service activities by location, performance against pre-agreed SLAs, issue log analysis with root cause summaries, and trend analysis to support ongoing optimization. These reviews are designed to continuously improve your AV environment over the life of the contract.
Still have questions? Our team is ready to help. Contact Creation Networks
Ready to Move

Stop firefighting AV. Start running it like the rest of your IT stack.

Whether you're an IT director scaling Microsoft Teams Rooms across a global footprint, a facilities team tired of reactive break-fix tickets, a healthcare system standardizing telehealth and OR video, or a university running thousands of networked AV devices across campus — the best time to switch to managed AV is now. Book a free AVAILS consultation and we'll deliver a tailored monitoring & support program with no obligation.

  • AV environment audit & full device inventory
  • Custom SLA matched to your priorities
  • Multi-site monitoring dashboard preview
  • Baseline uptime & incident benchmarks
  • Brand-agnostic coverage — Crestron, Q-SYS, Teams Rooms, Zoom Rooms, & more
  • No obligation, no pressure, no fee
Request a Free Consultation Explore the AVAILS Platform

Or talk to a managed AV specialist now: 1.888.230.3661

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AV Technology Solutions and Services Focused on Your Needs

We provide industry-leading expertise and a customer-centric approach help you design, install and deploy audiovisual technology solutions and services for your unique environment.

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