Creation Care
AV Maintenance
& Managed Support Services
Our AV maintenance services keep conference rooms, classrooms and council chambers running. Choose Silver, Gold or Platinum for scheduled preventive visits, guaranteed response times and on-site engineers — at one fixed annual price.
Installed
on Platinum
Experience
No Surprise Charges
AV maintenance services, built around uptime.
Creation Care is our AV maintenance and support program for organizations that can’t afford a meeting-room outage. Most AV failures are small — we catch them on scheduled visits and fix the rest fast.
2 to 4 scheduled preventive visits a year, remote troubleshooting, and certified engineers on site from 2 business days down to same day, depending on your plan.
AVIXA CTS, Crestron, Q-SYS, Microsoft Teams Rooms and Zoom Rooms certified engineers. Multi-vendor — Crestron, Extron, Biamp, Poly, Cisco, Logitech.
One fixed annual price per site and room — no surprise trip charges for covered work. Turn break-fix invoices into a line item your finance team can budget.
Field engineers across the United States. Multi-site organizations get one plan, one account manager and one invoice across every location.
Three Creation Care plans, built around how you operate.
Every Creation Care AV maintenance plan includes nationwide coverage, remote troubleshooting, scheduled preventive maintenance and access to our client service portal. Each step up adds faster phone and on-site response, more preventive visits and more of the work covered.
- Nationwide coverage
- Support Mon–Fri, 7am–4pm PT
- 2 preventive maintenance visits a year
- Remote troubleshooting
- Client service portal and reporting
- Phone response4 hours
- On-site response2 business days
- Everything in Silver
- 4 preventive maintenance visits a year
- Priority in the service queue
- Owner-furnished equipment coverage
- Spare or loaner equipment option
- Phone response2 hours
- On-site responseNext business day
- Everything in Gold
- 24/7 phone and remote support
- Pre-event system checks
- Firmware and software updates included
- Spares for critical rooms
- Quarterly service review
- Phone response1 hour
- On-site responseSame day*
*Within 4 hours in the San Francisco Bay Area. Plans run 1, 2 or 3 years — save 5% on 2 years and 10% on 3 years. Programming changes, new equipment and room moves are quoted as projects or drawn from a prepaid block of hours. Clarity Remote Monitoring can be added to any plan. Download the Creation Care brochure →
Silver, Gold and Platinum side by side
| Feature | Silver | Gold | Platinum |
|---|---|---|---|
| Support hours | Mon–Fri 7am–4pm PT | Mon–Fri 7am–4pm PT | 24/7 phone and remote |
| Phone response | 4 hours | 2 hours | 1 hour |
| On-site response | 2 business days | Next business day | Same day (4 hours, Bay Area) |
| Preventive maintenance visits | 2 a year | 4 a year | 4 a year + pre-event checks |
| Priority in service queue | Standard | Priority | Top priority |
| Owner-furnished equipment | — | Covered | Covered |
| Firmware and software updates | Excluded | Excluded | Included |
| Spare or loaner equipment | — | Option | Included for critical rooms |
| Clarity Remote Monitoring | Add-on | Add-on | Add-on |
Add monitoring, or hand us the whole fleet.
Creation Care covers the physical side of your AV: visits, repairs and on-site response. Three other services work alongside it.
Clarity Remote Monitoring
24/7 monitoring powered by Q-SYS Reflect. We contact you in 15 to 60 minutes, by tier, and fix most issues remotely. Buy it on its own or add it to any plan.
See Clarity →AVAILS Managed AV
Our fully managed AV service: 24/7 monitoring, contact in under 15 minutes, same-day time to repair, stocked spares and lifecycle planning.
See AVAILS →
On-Site AV Staffing
A certified technician in your building full-time or for events, working as an extension of your team.
See on-site staffing →| Service | What it covers | Response | Best for |
|---|---|---|---|
| Creation Care | Preventive visits, repairs, on-site engineers | On-site in 2 business days to same day | Keeping installed rooms maintained |
| Clarity | 24/7 monitoring and remote fixes | Contact in 15–60 minutes | Catching problems before users do |
| AVAILS | Monitoring, repair, spares, lifecycle planning | Contact in under 15 minutes, same-day repair | Business-critical, multi-site fleets |
From first visit to ongoing support
Site assessment
We document every room, device and firmware version, and flag anything past end of life.
Plan and price
You choose Silver, Gold or Platinum. The price is set by your site and room count, fixed for the term.
Preventive visits
Engineers test, clean and tune every room on schedule, and log the results.
Fast response
Call, email or open a ticket. We respond within your plan’s window, remotely first and on site when needed.
Fast, reliable remote AV support
Most AV problems get fixed without a truck roll.
Our certified Creation Care help desk specialists and engineers diagnose, troubleshoot and restore your AV rooms remotely, from anywhere in the country. Remote troubleshooting is included on every Creation Care plan — business hours on Silver and Gold, 24/7 on Platinum.
Not on a plan yet? Remote support is available at competitive rates, billed in 15-minute increments, so you stay operational and on budget.
From a simple configuration issue to a full system outage, we get your conference rooms, classrooms and council chambers back online fast — and send an engineer on site when a fix needs hands.
Certified engineers on site when you need them
Keep your AV systems in top working condition and avoid unnecessary downtime with a Creation Care maintenance plan.
When a fix needs hands, a trained, certified Creation Networks engineer comes to you — within 2 business days on Silver, next business day on Gold, and the same day on Platinum. The same engineers handle your scheduled preventive maintenance visits, equipment repair, user training and pre-event system checks.
Your conference rooms, classrooms, council chambers and collaboration spaces stay fully operational with minimal disruption.
Need a technician in the building every day? See on-site AV staffing →
AV maintenance services — answered.
Common questions about AV maintenance contracts, preventive service visits, response times and coverage — answered by the CTS-certified engineers who run Creation Care.
An AV maintenance plan is a service agreement that covers preventive maintenance visits, remote troubleshooting and on-site repair for an organization's audiovisual systems for a fixed annual price. Creation Networks offers three Creation Care plans — Silver, Gold and Platinum — that differ by response time, number of preventive visits and what work is covered.
Silver includes on-site response within 2 business days, phone response within 4 hours and 2 preventive maintenance visits a year. Gold includes next-business-day on-site response, 2-hour phone response, 4 preventive visits a year, priority service and owner-furnished equipment coverage. Platinum includes same-day on-site response (within 4 hours in the Bay Area), 24/7 phone and remote support, 1-hour phone response, firmware updates and spares for critical rooms.
Creation Care is priced as a fixed annual fee based on the plan tier, the number of sites and the number and type of rooms. A huddle room costs less to support than a boardroom or council chamber. Contact Creation Networks for a quote; 2-year terms save 5% and 3-year terms save 10%.
Creation Care plans exclude programming changes, new equipment and room moves; those are quoted as projects or billed from a prepaid block of support hours. Firmware and software updates are excluded on Silver and Gold and included on Platinum.
A Creation Care preventive maintenance visit includes testing every covered room end to end, checking displays, cameras, microphones, DSPs and control systems, cleaning and inspecting equipment, verifying firmware versions, and documenting issues found and fixed. Silver includes 2 visits a year; Gold and Platinum include 4.
Yes. Creation Networks supports multi-vendor AV systems from Crestron, Extron, Q-SYS, Biamp, Cisco, Poly, Logitech, Shure and other major manufacturers, including systems installed by other integrators. Coverage starts with a site assessment to document the equipment and its condition.
No. Remote monitoring is sold separately as Clarity Remote Monitoring, which can be added to any Creation Care plan or bought on its own. Clarity watches your systems 24/7 through Q-SYS Reflect and contacts you in 15 to 60 minutes, depending on tier.
Creation Networks provides AV maintenance and support nationwide from offices in Concord, California and Incline Village, Nevada. Same-day on-site response within 4 hours applies to the San Francisco Bay Area on Platinum plans.
Get an AV maintenance quote
Tell us how many rooms you have and what's in them, and we'll recommend the right Creation Care plan. A CTS-D engineer replies within one business day.
Or call 1-888-230-3661 · sales@creationnetworks.net
