We understand that purchasing an AV system for your organization can be a sizable investment. That’s why excellent commercial AV maintenance and support is essential to keeping everything running as it should and is the key to getting the best return on your original investment. While a manufacturer’s warranty is critical, you should know that manufacturer warranties are only good for “depot service.” This means they don’t cover ANY onsite or remote support, including troubleshooting, dismounting, and re-installing malfunctioning equipment, consumable (e.g., lamp) changes, or manufacturer-recommended routine equipment maintenance.
Managed Audio Visual Support Solutions
Our AV support & service agreements make it easier to meet your maintenance, reliability, and performance needs while leveraging the total value of your technology investment.
Engineered to meet your Requirements. Any Size. Any Scope.
We don't follow a one-size-fits-all approach regarding conference room Audio Visual support. We can design and install a system that meets your business's unique needs, regardless of the size of your space. AV professionals will assist you in selecting a package that brings your vision to life, and we'll handle the rest with seamless integration, precise execution, and AV support.
Our Managed Audio-Visual Support Solutions Include:
- REMOTE AUDIO VISUAL SYSTEM MONITORING AND NOTIFICATION: From our Cloud notification platform, we can remotely notify of system issues and begin responding within minutes…usually before your end-user discovers it so that you can move from RE-active to PRO-active system support.
- REMOTE ISSUE TROUBLE-SHOOTING, RESOLUTION, AND ESCALATION: Once we are alerted to a problem, our team of support professionals can troubleshoot and resolve your problem remotely, allowing us to provide faster, lower-cost support. And when we can’t fix an issue remotely, we will be ready to roll a truck to your location expeditiously.
- QUALIFIED ON-SITE AV SUPPORT: Our certified, friendly Support Technicians can provide on-site support if, when, and where you need it.
- ONLINE TICKETING SYSTEM: Whether you choose to have us monitor your system or not, you can report an observed problem 24 hours per day, seven days per week. Submit your trouble ticket to our SUPPORT HELP DESK, and your request will be time-stamped and routed to the team members dedicated to your support and success.
- ALWAYS-ON, CLOUD-BASED MANAGEMENT PLATFORM: Leverage the power of the cloud to monitor system performance from across the hall, campus, or country. No need to install any software on your servers.
- SOLID SECURITY: Our monitoring approach is designed to provide the minimum footprint in your system with maximum security. Our team can engage with your cyber-security personnel to explain exactly how our process works.
- QUARTERLY SYSTEM STATUS REPORTING: Our reporting engine can provide numerous reports, including outages, response times, and more upon request or scheduled.
Learn More: AV Preventative Maintenance Report
Creation Networks AV Maintenance & Support Services
Choose a Creation Networks Support Plan that is right for you:
CREATION CARE SUPPORT
PRE-PAID SUPPORT CALLS
REMOTE TECHNICAL SERVICES
Let’s Talk About Managed Audio Visual Support Solutions
Are you ready to partner with Creation Networks or have questions about our system support solutions?
Contact us to discuss a project or a custom-built solution.