Vizrt PTPTC1 – ProTek Professional for TriCaster TC1
What is Vizrt PTPTC1 ProTek Professional for TriCaster TC1?
Vizrt PTPTC1 is a ProTek Professional support plan for the TriCaster TC1. It adds 24/7 phone access, priority contact and Vizrt's fastest response targets on top of the Standard plan's chat, software maintenance and remote support. It suits organizations where the TC1 runs live productions that cannot wait for next-day answers.
How does Vizrt PTPTC1 ProTek Professional work?
With the plan active, operators reach Vizrt by 24/7 phone, web form or live chat using the TC1's Support ID and receive priority handling. Vizrt targets a response in under 1 hour for critical issues, under 2 hours for high-priority issues and under 4 hours for normal requests. Software maintenance, remote system support, Viz University and the knowledge base are included.
Per the Vizrt distributor terms, ProTek is non-cancelable and non-refundable; coverage begins on purchase unless an alternate start date is requested, and it is invoiced immediately. Advanced Hardware Replacement (PTAHRTC1) can be added. Contact us to confirm the coverage term.
Vizrt now lists TriCaster Prizm as the replacement for the TC1. Related items for existing TC1 rooms include the 4-Stripe Control Panel for TC1, the TC1SP Small Control Panel and legacy ProTek Prime for TC1.
What are the key features of Vizrt PTPTC1?
- 24/7 phone access — reach live Vizrt agents at any hour.
- Priority contact — cases handled with priority.
- Fast response targets — under 1 hour critical, 2 hours high, 4 hours normal.
- Software maintenance — updates for the covered TC1.
- Remote system support — remote troubleshooting by Vizrt.
Where is Vizrt PTPTC1 typically used?
- Broadcast studio
- House of worship
- Auditorium
- Government space
Technical Specifications
| Plan | ProTek Professional |
| Covered product | TriCaster TC1 |
| Support channels | 24/7 phone, 24/7 web form, 24/7 live chat; priority contact |
| Response targets | Critical <1 h, High <2 h, Normal <4 h |
| Included | Software maintenance, remote system support, Viz University, knowledge base, forums |
| Hardware replacement | Advanced Hardware Replacement optional extra |
| Terms | Non-cancelable, non-refundable; starts on purchase unless another start date is requested |
Frequently Asked Questions
What does Professional add over Standard?
24/7 phone access, priority contact and faster response targets.
Is hardware replacement included?
No, it is an optional extra.
When does it start?
On purchase unless an alternate start date is requested.
Is it refundable?
No. ProTek is non-cancelable and non-refundable.
What replaces the TC1?
Vizrt lists TriCaster Prizm; see our Vizrt collection.
At Creation Networks, we do everything we can to create an excellent customer experience. This includes fast shipping and easy returns.
- Most in-stock orders placed Monday-Friday ship within 24-48 hours. General restrictions apply; please see our full shipping policy here.
- We offer a 30-day return policy from the delivery date on many products. Product restrictions apply. Restocking fees for the return of open-box items. Please see our full return policy here for more information.
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