Vizrt PTAHRTCLFLEXDUAL – Advanced HW Replacement for TriCaster Flex Dual
Vizrt PTAHRTCLFLEXDUAL – Advanced HW Replacement for TriCaster Flex Dual is backordered and will ship as soon as it is back in stock.
Vizrt PTAHRTCLFLEXDUAL – Advanced HW Replacement for TriCaster Flex...
What is the Vizrt PTAHRTCLFLEXDUAL?
The Vizrt PTAHRTCLFLEXDUAL is the ProTek Advanced Hardware Replacement add-on for the TriCaster Flex Dual, Vizrt's most capable TriCaster control panel, with 24 direct crosspoints, a full-size joystick and onboard audio control and I/O. Vizrt offers Advanced Hardware Replacement as an optional extra to ProTek Standard and ProTek Professional for customers who require expedited shipping of replacement hardware. It shortens the hardware side of a failure for TriCaster Flex Dual support, while the underlying ProTek plan handles technical support.
How does the Vizrt PTAHRTCLFLEXDUAL work?
Advanced Hardware Replacement sits on top of a ProTek Standard or ProTek Professional plan for the same TriCaster Flex Dual. The base plan provides the support channels, response targets, remote troubleshooting and software maintenance; this add-on covers expedited shipping of replacement hardware when Vizrt support confirms a hardware fault.
Without it, hardware issues follow the standard Vizrt warranty, repair and return process. With it, the replacement is shipped on an expedited basis, which matters when the unit is part of a live signal chain with no spare on the shelf.
Exact eligibility, shipping regions and terms are set by Vizrt; Creation Networks confirms them on your quote and registers the add-on with the base plan. Pair it with the matching ProTek plan for the TriCaster Flex Dual and browse related gear in the Vizrt live production collection, including the TriCaster Flex Dual control panel.
Related Vizrt products on Creation Networks: TriCaster Flex Dual control panel, TriCaster Vizion Tower 16 and Flex Dual bundle, TriCaster Vizion Rack 8 and Flex Dual bundle.
What are the key features of the Vizrt PTAHRTCLFLEXDUAL?
- Expedited hardware replacement — Replacement hardware ships on an expedited basis after a confirmed fault.
- Pairs with Standard or Professional — Added as an optional extra to the ProTek plan for the same unit.
- Covers the TriCaster Flex Dual — Registered against the specific Vizrt hardware it protects.
- Reduces downtime exposure — Useful where the unit has no on-site spare in a live production chain.
- Non-physical add-on — Delivered as a service registration, nothing ships at purchase.
Where is the Vizrt PTAHRTCLFLEXDUAL typically used?
- Broadcast studio
- House of worship
- Government space
- Auditorium
- Training room
- Multi-purpose room
Technical Specifications
| Plan | ProTek Advanced Hardware Replacement |
|---|---|
| Covered product | TriCaster Flex Dual |
| SKU | PTAHRTCLFLEXDUAL |
| Coverage | Expedited shipping of replacement hardware |
| Requires | ProTek Standard or ProTek Professional plan for the same unit |
| Technical support channels | Provided by the base ProTek plan |
| Delivery | Non-physical service add-on |
Frequently Asked Questions
What does the Vizrt PTAHRTCLFLEXDUAL cover?
It covers the TriCaster Flex Dual under Vizrt's ProTek Advanced Hardware Replacement terms. It adds expedited shipping of replacement hardware to a ProTek Standard or Professional plan.
Does it include phone support?
Support channels come from the base ProTek plan. Phone contact is included with ProTek Professional.
Are software updates included?
Vizrt states that software maintenance is included for the lifetime of the product version on ProTek Standard and Professional.
How is hardware replacement handled?
Once Vizrt support confirms a hardware fault, the replacement ships on an expedited basis under the add-on terms.
How long does the plan run and when does it start?
Term and start date follow Vizrt's ProTek registration rules. Creation Networks confirms the term on your quote before purchase.
Can Creation Networks help integrate the TriCaster Flex Dual?
Yes. We design, install and commission Vizrt systems nationwide and can bundle ProTek with hardware from the Vizrt live production collection.
At Creation Networks, we do everything we can to create an excellent customer experience. This includes fast shipping and easy returns.
- Most in-stock orders placed Monday-Friday ship within 24-48 hours. General restrictions apply; please see our full shipping policy here.
- We offer a 30-day return policy from the delivery date on many products. Product restrictions apply. Restocking fees for the return of open-box items. Please see our full return policy here for more information.
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