Poly CCX 600 – Business Media Desk Phone for Microsoft Teams

Product Overview

The Poly CCX 600 Microsoft Teams desk phone is the executive-class endpoint in the CCX family, pairing a 7-inch 1024 x 600 color touchscreen with native Microsoft Teams firmware and support for up to 24 lines or SIP registrations. This SKU (82Z84AA) is the standard commercial PoE-enabled model with handset, drawing power from the same Ethernet drop that carries voice traffic. The larger display is the practical difference from the CCX 505: managers, executives, and anyone working a full contact list get more visible lines and calendar entries without paging. For an IT team standardizing Teams Phone across an office, this is the desk endpoint for roles that handle sustained call volume.

Product Description

Screen size drives the specification decision here. The CCX 600 runs a 7-inch multi-touch LCD at 1024 x 600 in a 16:9 layout with an on-screen virtual keyboard, adjustable font sizing, and a dark mode, which is what makes 24 line appearances practical to work from rather than merely supported on paper. A dedicated Microsoft Teams button returns the user to the Teams home screen in one press, and because the phone runs Teams natively rather than through a SIP gateway, presence, contact search, calendar, and one-touch meeting join behave the way they do in the desktop client. An adjustable base height lets the phone sit correctly for a seated user at a standard-height desk or a raised reception counter.

This part number is the standard commercial build. Organizations procuring under federal supply schedules or state contracts that impose Trade Agreements Act sourcing requirements should specify the GSA/TAA CCX 600 part number instead — the hardware and firmware are equivalent, but only the TAA SKU carries the compliance documentation that federal contracting officers require. For commercial enterprises with no such constraint, 82Z84AA is the correct and typically more available choice.

Deployment is straightforward for an integrator. A two-port Gigabit Ethernet switch spans LAN and PC ports so the desktop computer daisy-chains through the phone on a single drop, and PoE removes the need for a local outlet. Integrated Wi-Fi covering 802.11a/b/g/n across 2.4 GHz and 5 GHz bands handles desks the cabling never reached. Bluetooth 4.2, a USB Type-A 2.0 port, a USB Type-C 2.0 port, a dedicated RJ-9 headset jack, and Electronic Hook Switch support cover every headset arrangement likely to be already in service. Operator and executive-assistant desks add the Poly CCX EM60 expansion module for line keys and busy-lamp fields, wall installs use the Poly CCX 600/700 wall mount bracket, and desks without PoE need the Poly 25W power supply since this SKU ships without one. Meeting rooms on the same Teams tenant are covered by a Poly Trio C60 conference phone.

Key Features

• 7-Inch Color Touchscreen — A 1024 x 600 multi-touch LCD with virtual keyboard and dark mode makes a full contact list and 24 line appearances workable from the home screen.
• Native Microsoft Teams Firmware — Presence, contact search, calendar, and meeting join match the Teams desktop client without a SIP gateway translating between them.
• Dedicated Microsoft Teams Button — A hardware key returns the user to the Teams home screen in one press from anywhere in the interface.
• Up to 24 Lines — Support for 24 line appearances or SIP registrations suits executives, assistants, and shared-line arrangements.
• PoE Powered — The phone takes power from the same Ethernet drop that carries voice, so a desk install needs one cable and no local outlet.
• Two-Port Gigabit Ethernet Switch — LAN and PC ports let the desktop computer connect through the phone, keeping one switch port per desk.
• Integrated Wi-Fi and Bluetooth 4.2 — 802.11a/b/g/n on 2.4 GHz and 5 GHz plus Bluetooth supports desks the structured cabling never reached and wireless headsets without a dongle.
• Poly HD Voice with Acoustic Clarity — TIA-920 wideband audio from 100 Hz to 20 kHz with full-duplex echo cancellation on handset, speakerphone, and headset paths.
• Poly Acoustic Fence and NoiseBlockAI — Acoustic Fence removes background noise on the handset and wired headset while NoiseBlockAI suppresses it on the speakerphone, even mid-sentence.
• Accessibility Compliance — Hearing aid compatibility to ITU-T P.370 and TIA 504A, ADA Section 508 Subpart B 1194.23 compliance, and TTY adapter support.
• Adjustable Base Height — The stand adjusts so the display reads correctly from a seated desk or a raised reception counter.

Typical Applications

• Boardroom
• Conference room
• Commercial meeting space
• Multi-purpose room
• Training room
• Government space

Technical Specifications

Frequently Asked Questions

How does this SKU differ from the TAA-compliant CCX 600 for Teams?
Part number 82Z84AA is the standard commercial build. The GSA/TAA CCX 600 for Teams is a separate part number carrying Trade Agreements Act compliance documentation for federal and public-sector procurement. Functionally the phones are equivalent; the difference is sourcing compliance, so specify the TAA SKU only when the contract vehicle requires it.

Does this phone include a power supply?
No. It is the PoE-enabled model and ships with a CAT-5E network cable rather than an AC adapter. Desks without PoE at the access switch need the Poly 25W power supply ordered separately.

Why choose the CCX 600 over the CCX 505?
The 7-inch display versus the 505's 5-inch display is the practical difference. Roles that work many line appearances, a long contact list, or a dense calendar benefit from the larger screen; standard knowledge-worker desks are usually well served by the CCX 505 at lower cost.

Can the desktop PC share the same network drop?
Yes. The phone contains a two-port Gigabit Ethernet switch spanning LAN and PC ports, so the computer connects through the phone. An existing one-drop-per-desk cabling plan supports both devices without adding switch ports.

How is it deployed on a segmented voice network?
The phone supports 802.1Q VLAN tagging with 802.1p and Layer 3 TOS marking, VLAN discovery through CDP, DHCP VLAN discovery, or LLDP-MED, and IEEE 802.1X authentication with EAPOL for port-based access control on the voice VLAN.

Does it meet accessibility requirements for public-facing workplaces?
Yes. The handset is hearing aid compatible to ITU-T P.370 and TIA 504A standards, the phone complies with ADA Section 508 Subpart B 1194.23, and it works with commercially available TTY adapter equipment.

Can we add line keys for an executive assistant or operator desk?
Yes. The Poly CCX EM60 expansion module attaches to the CCX 600 and adds programmable line keys with busy-lamp fields, which is the standard configuration for attendant and executive-support positions.

What warranty and support are included?
The phone carries the Poly one-year limited warranty. HP Poly+ service agreements are available separately for extended coverage and advance hardware replacement; contact Creation Networks for the appropriate tier for the deployment.