Panasonic AVSVCEXTWAR5YD Pro AV Premium 5 Year Extended Warranty

Product Overview

The Panasonic Pro AV Premium 5-Year Extended Warranty (AV-SVCEXTWAR5YD) is a service plan that extends standard coverage on eligible Panasonic professional video equipment through the fifth year of ownership. This Pro AV warranty plan adds accidental damage coverage, express mail-in repair, and preventative maintenance, giving integrators and facilities teams predictable support costs for mission-critical AV systems. It is intended for buyers protecting cameras, switchers, and other Panasonic professional video products in continuous-use installations.

Product Description

The Premium Support plan combines standard/standard-plus warranty benefits with accidental damage coverage and a defined service workflow. Coverage includes a USA toll-free technical support hotline, free next-day mail-in and return shipping, a two-day repair turnaround target, and two sessions of preventative maintenance over the plan term. Loaner equipment service is available starting in the first year when a covered product cannot be repaired within two days, helping reduce downtime for live production and signage deployments.

This plan is commonly paired with high-value Panasonic Pro AV equipment such as the Panasonic AW-UE160 PTZ camera and the Panasonic AW-UE150A PTZ camera. Confirm that your specific model and serial number are eligible for this coverage tier before purchase, as plan eligibility is tied to the covered product.

Key Features

• 5-Year Total Coverage — Extends protection through the fifth year of ownership on eligible Panasonic professional video products.
• Accidental Damage Coverage — Adds protection beyond standard manufacturer defects for real-world deployment risks.
• Express Repair Service — Free next-day mail-in and return shipping with a two-day repair turnaround target.
• Loaner Product Service — Available from the first year when a covered unit cannot be repaired within two days, limiting operational downtime.
• Preventative Maintenance — Two scheduled maintenance sessions help keep equipment within performance spec.
• USA Toll-Free Technical Support — Direct hotline access for product and firmware support.
• Firmware and Software Support — Includes update notifications and upgrade support for covered products.

Typical Applications

• Broadcast Studio — Protects cameras and switchers in continuous live-production use where downtime is costly.
• Auditorium — Covers high-value AV equipment in frequently used presentation venues.
• House of Worship — Adds accidental damage and loaner coverage for weekly live-streaming and production gear.
• Government Space — Supports predictable service budgets and uptime for installed AV systems.

Technical Specifications

Specifications sourced from Panasonic / vendor data. Eligible product models, coverage-tier price matching, and accidental damage terms and limits require manual review against the current Panasonic Pro AV Premium Support plan documentation.

Frequently Asked Questions

Which products does this plan cover?
It applies to eligible Panasonic professional video products. Coverage is tied to a specific covered unit, so confirm your model and serial number qualify for the Premium tier before purchase.

What does accidental damage coverage include?
The Premium plan adds accidental damage protection beyond standard defect coverage. Exact terms, exclusions, and any limits should be verified against the current Panasonic plan documentation.

How does repair service work?
Covered products are eligible for carry-in or mail-in repair with free next-day mail-in and return shipping and a two-day turnaround target. Express repair and loaner service are available to reduce downtime.

When does coverage start and end?
The plan provides total coverage through the fifth year of ownership of the covered product. Register the plan promptly to ensure benefits apply.

How do I register or ask questions about my plan?
Contact Creation Networks for plan registration guidance, eligibility confirmation, and details on coverage for your specific Panasonic Pro AV equipment.