Logitech 3-Year Extended Warranty for RoomMate and Tap IP Base Bundle 994-000178

What is the Logitech 3-Year Extended Warranty for RoomMate and Tap IP Base Bundle?

Logitech's 994-000178 picks up where the two-year manufacturer warranty on the RoomMate and Tap IP base bundle ends and keeps the same defect coverage running for three years more, 5 years from purchase. Logitech's appliance base bundle pairs the RoomMate compute appliance with a Tap IP touch controller; the camera, microphones and speakers are bought separately. The hardware is listed on our Logitech RoomMate and Tap IP base bundle page. It suits organizations that budget room hardware over several years and want manufacturer coverage to last as long.

How does the Logitech 3-Year Extended Warranty for RoomMate and Tap IP Base Bundle work?

Coverage for the RoomMate and Tap IP base bundle must be added at the time of purchase or within 30 days of it, otherwise Logitech can refuse the order. Logitech's confirmation document records each covered serial number, so check it against the installed hardware and report discrepancies within 30 days. When a defect appears, the claim goes to Logitech support with the model, serial number, purchase date and a description of the fault. On an approved claim Logitech may repair the unit, replace it with the same or an equivalent-value product, or refund it.

If parts for the original model are no longer available, Logitech may replace it with the newest model of equivalent value, and a replacement is covered for the rest of the warranty term or 30 days, whichever is longer. Logitech-made components included with the covered product are covered too; components sold separately, consumables and third-party products are not. Coverage is the same as the Logitech Limited Hardware Warranty: defects in materials and workmanship. Accidental damage, loss, theft, mishandling and misuse are excluded. Logitech may ask for proof of purchase for both the hardware and the extended warranty, so keep both invoices with the room records. Creation Networks can quote the warranty with the RoomMate or add it to an order placed in the last 30 days. Related hardware: Tap IP.

What are the key features of the Logitech 3-Year Extended Warranty for RoomMate and Tap IP Base Bundle?

• 5-year total coverage — The warranty runs three years past Logitech's two-year standard warranty, so the RoomMate and Tap IP base bundle is covered for 5 years from purchase.
• Same defect coverage — It extends the Logitech Limited Hardware Warranty terms for defects in materials and workmanship without changing what is covered.
• Covers bundled Logitech components — Logitech-made components included with the covered product share its extended coverage; separately sold components and consumables do not.
• 30-day purchase window — It can be added at the time of the hardware purchase or within 30 days, which leaves time to finalize a project order.
• Repair, replacement or refund — On an approved claim Logitech repairs or replaces the product with an equal-value unit, or refunds it.
• Serial-number tracking — Covered units are recorded by serial number on Logitech's confirmation, which keeps asset records and claims straightforward.
• Direct Logitech support — Claims are handled by Logitech support, so faults go straight to the manufacturer.

Where is the Logitech 3-Year Extended Warranty for RoomMate and Tap IP Base Bundle typically used?

• Conference room
• Huddle room
• Boardroom
• Commercial meeting space

Technical Specifications

Frequently Asked Questions

What does the Logitech 3-Year Extended Warranty for RoomMate and Tap IP Base Bundle cover?

It covers the RoomMate and Tap IP base bundle against defects in materials and workmanship for three years after Logitech's two-year warranty ends, under the same terms as the Logitech Limited Hardware Warranty. Accidental damage, loss, theft and misuse are excluded. Separately sold components, consumables and third-party products are excluded as well.

When does the extended warranty have to be purchased?

With the hardware, or within 30 days of the hardware purchase. Logitech may decline a later order, so it is best included on the same purchase order as the room equipment.

How is a warranty claim made?

Contact Logitech support with the product model, serial number, purchase date and a description of the issue. Logitech may ask for proof of purchase of both the hardware and the extended warranty, then repairs, replaces or refunds the product at its option.

Can the extended warranty be transferred?

Logitech's published terms tie the extended warranty to the business end customer that bought the hardware for its own use and to the serial numbers on Logitech's confirmation. The terms do not describe a transfer process, so check with Creation Networks before a RoomMate and Tap IP base bundle changes hands.

What is the difference between the one-year and three-year terms?

The one-year warranty gives RoomMate and Tap IP base bundle three years of total coverage and the three-year warranty gives five, both counted from the original hardware purchase date.

Can Creation Networks support the hardware under this warranty?

Yes. Creation Networks designs, installs and supports Logitech rooms nationwide and can help with diagnostics and the Logitech claim process. Request a quote for the warranty with your hardware, or see compatible systems in the Logitech collection.