Creation Networks offers audiovisual & video conferencing services for projects of all sizes - from a single meeting room to a nationwide deployment. You can count on us for your audiovisual technology system's design, configuration, programming, installation, and support. It is important that you get Top Quality products from the best manufacturers, and then purchase from a trusted partner who tests and installs what they sell, giving you the best value. Our goal at CreationNetworks.net is to only represent the top products and test everything before recommending or selling our solutions.
- Shipping & Returns
The Epiphan 3-Year Support Plan+ extends the standard one-year warranty on your Epiphan Pearl-2 Rackmount Twin to a full three years. The plan includes priority phone support for the three-year period, remote support, firmware upgrades, and advanced product replacement. In the standard one-year warranty, product replacement is offered only after your defective unit has been received. But with advanced replacement, a replacement unit is sent to you as soon as a problem has been diagnosed in troubleshooting and an RMA request has been filed.
Phone support is offered Monday through Friday, 8:30am to 5pm Eastern Standard time out of the Ottawa, Canada office. Eligibility for priority phone support puts you among the first in line to receive service. This 3-Year Support Plan+ must be purchased while your product is still under original warranty, and the three-year period begins from the date your product was originally shipped.Key Features
- Extends Original Warranty to 3 Years
- Priority 3-Year Phone Support
- Advanced Product Replacement
- Remote Support; Free Firmware Upgrades
At Creartion Networks, we do everything we can to create an excellent customer experience. This includes fast shipping and easy returns.
- Most in-stock orders placed Monday-Friday before 1PM PST ship the same day. Orders placed after 1PM will ship the next day of business. General restrictions apply; please see our full shipping policy here.
- We offer a 30-day return policy from the delivery date on many products. Product restrictions apply. Restocking fees for the return of open-box items. Please see our full return policy here for more information.