Epiphan 3-Year Support Plan+ for Pearl-2 Rackmount

Product Overview

The Epiphan 3-Year Support Plan+ for Pearl-2 Rackmount extends the standard one-year warranty on the Pearl-2 Rackmount to a full three years and adds priority support. This Pearl-2 Rackmount support plan includes priority phone support, remote support, free firmware upgrades, and advanced product replacement. The Plus tier puts you among the first in line for service compared with the standard support plan.

Product Description

The Epiphan 3-Year Support Plan+ covers the single-unit Pearl-2 Rackmount video production device, extending its original one-year warranty to three years of coverage. The plan adds priority phone support for the full three-year period, remote support, and free firmware upgrades. Advanced product replacement is the key difference from the basic warranty: under the standard one-year warranty, a replacement is offered only after your defective unit has been received, whereas advanced replacement ships a unit to you as soon as a problem is diagnosed in troubleshooting and an RMA request has been filed.

Phone support is offered Monday through Friday, 8:30am to 5pm Eastern time from the Ottawa, Canada office, and eligibility for priority phone support places you among the first in line for service. This plan is intended for AV integrators, IT and facilities teams, and broadcast operations running a rack-mounted Pearl-2 in production who need minimized downtime. The Plan+ tier differs from the standard 3-Year Support Plan for Pearl-2 Rackmount by adding priority phone support. The plan must be purchased while your product is still under original warranty, and the three-year period begins from the date your product was originally shipped.

Key Features

• Three-year warranty extension — Extends the original one-year warranty on the Pearl-2 Rackmount to a full three years.
• Priority phone support — Provides priority phone support for the three-year period, placing you among the first in line for service.
• Advanced product replacement — Ships a replacement unit as soon as a problem is diagnosed and an RMA request is filed, rather than after the defective unit is received.
• Remote support — Includes remote support throughout the three-year coverage period.
• Free firmware upgrades — Includes free firmware upgrades for the covered Pearl-2 Rackmount.

Typical Applications

• Broadcast and live production facilities running a rack-mounted Pearl-2 where downtime must be minimized.
• Government, courtroom, and lecture capture installations that depend on rack-mounted recording and streaming.
• House of worship and large-venue AV systems that require priority response and advanced replacement.

Technical Specifications

Frequently Asked Questions

Which hardware does this plan cover?

It covers the single-unit Epiphan Pearl-2 Rackmount. It is not for the Pearl-2 Rackmount Twin or the Pearl-2 Base.

How does Plan+ differ from the standard plan?

Plan+ adds priority phone support, placing you among the first in line for service. See the standard 3-Year Support Plan for Pearl-2 Rackmount for the non-priority tier.

What is advanced product replacement?

A replacement unit is sent as soon as a problem is diagnosed in troubleshooting and an RMA request is filed, rather than waiting until your defective unit has been received.

When does the three-year term start?

The three-year period begins from the date your product was originally shipped, and the plan must be purchased while the product is still under its original warranty.

What are the phone support hours?

Phone support is offered Monday through Friday, 8:30am to 5pm Eastern time, from the Ottawa, Canada office.

How do I purchase this plan?

Add the plan to your order on creationnetworks.net while your Pearl-2 Rackmount is still under original warranty. It pairs with the Pearl-2 Rackmount hardware.