Epiphan 3-Year Support Plan for Pearl-2 Rackmount
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Epiphan 3-Year Support Plan for Pearl-2 Rackmount is backordered and will ship as soon as it is back in stock.
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Epiphan 3-Year Support Plan for Pearl-2 Rackmount
Product Overview
The Epiphan 3-Year Support Plan for Pearl-2 Rackmount extends the standard one-year warranty on the Pearl-2 Rackmount to a full three years. This Pearl-2 Rackmount support plan includes phone support for the three-year period, free firmware upgrades, and advanced product replacement. It is the standard support tier; the Plan+ tier adds priority phone support.
Product Description
The Epiphan 3-Year Support Plan covers the single-unit Pearl-2 Rackmount video production device, extending its original one-year warranty to three years of coverage. The plan includes phone support for the full three-year period, remote support, and free firmware upgrades. Advanced product replacement is the practical advantage over the basic warranty: under the standard one-year warranty, a replacement is offered only after your defective unit has been received, whereas advanced replacement ships a unit to you as soon as a problem is diagnosed in troubleshooting and an RMA request has been filed.
Phone support is offered Monday through Friday, 8:30am to 5pm Eastern time from the Ottawa, Canada office. This plan is intended for AV integrators, IT and facilities teams, and broadcast operations running a rack-mounted Pearl-2 who want extended coverage and faster replacement. If your operation needs to be first in line for service, the 3-Year Support Plan+ for Pearl-2 Rackmount adds priority phone support. This plan must be purchased while your product is still under original warranty, and the three-year period begins from the date your product was originally shipped.
Key Features
- Three-year warranty extension — Extends the original one-year warranty on the Pearl-2 Rackmount to a full three years.
- Three-year phone support — Includes phone support for the full three-year coverage period.
- Advanced product replacement — Ships a replacement unit as soon as a problem is diagnosed and an RMA request is filed, rather than after the defective unit is received.
- Remote support — Includes remote support throughout the three-year coverage period.
- Free firmware upgrades — Includes free firmware upgrades for the covered Pearl-2 Rackmount.
Typical Applications
- Broadcast and live production facilities running a rack-mounted Pearl-2 that need multi-year coverage.
- Government, courtroom, and lecture capture installations relying on rack-mounted recording and streaming.
- House of worship and large-venue AV systems that want advanced replacement to limit downtime.
Technical Specifications
| SKU | ESP1198 |
| Product type | Support and warranty plan (standard tier) |
| Covered hardware | Epiphan Pearl-2 Rackmount |
| Term | 3 years from original ship date |
| Phone support | Monday–Friday, 8:30am–5pm Eastern (Ottawa, Canada) |
| Product replacement | Advanced replacement after diagnosis and RMA |
| Also included | Remote support and free firmware upgrades |
| Purchase requirement | Must be purchased while product is under original warranty |
Frequently Asked Questions
Which hardware does this plan cover?
It covers the single-unit Epiphan Pearl-2 Rackmount. It is not for the Pearl-2 Rackmount Twin or the Pearl-2 Base.
How does this differ from Plan+?
This is the standard tier with phone support, remote support, firmware upgrades, and advanced replacement. The 3-Year Support Plan+ adds priority phone support that puts you first in line for service.
What is advanced product replacement?
A replacement unit is sent as soon as a problem is diagnosed in troubleshooting and an RMA request is filed, rather than waiting until your defective unit has been received.
When does the three-year term start?
The three-year period begins from the date your product was originally shipped, and the plan must be purchased while the product is still under its original warranty.
What are the phone support hours?
Phone support is offered Monday through Friday, 8:30am to 5pm Eastern time, from the Ottawa, Canada office.
How do I purchase this plan?
Add the plan to your order on creationnetworks.net while your Pearl-2 Rackmount is still under original warranty. It pairs with the Pearl-2 Rackmount hardware.
At Creartion Networks, we do everything we can to create an excellent customer experience. This includes fast shipping and easy returns.
- Most in-stock orders placed Monday-Friday ship within 24-48 hours. General restrictions apply; please see our full shipping policy here.
- We offer a 30-day return policy from the delivery date on many products. Product restrictions apply. Restocking fees for the return of open-box items. Please see our full return policy here for more information.
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