Vizrt PTSTPVIZION – ProTek Professional for TriCaster Vizion, Year 2+
Vizrt PTSTPVIZION – ProTek Professional for TriCaster Vizion, Year 2+ is backordered and will ship as soon as it is back in stock.
Vizrt PTSTPVIZION – ProTek Professional for TriCaster Vizion, Year 2+
What is Vizrt PTSTPVIZION ProTek Professional for TriCaster Vizion?
Vizrt PTSTPVIZION is ProTek Professional support for a TriCaster Vizion from the second year of ownership onward. It is Vizrt's top support tier, with 24/7 phone access, priority contact and response targets as fast as one hour, plus software maintenance and remote system support. It is the renewal of choice for broadcast, sports and enterprise teams running Vizion on live, high-stakes productions.
How does Vizrt PTSTPVIZION work?
Operators reach Vizrt by 24/7 phone, web form or live chat using the system's Support ID, with priority handling. Vizrt targets a response in under 1 hour for critical issues, under 2 hours for high-priority issues and under 4 hours for normal requests. Software maintenance, remote system support, Viz University and the knowledge base are included.
Per the Vizrt distributor terms, ProTek is non-cancelable and non-refundable; coverage begins on purchase unless an alternate start date is requested, and it is invoiced immediately. Advanced Hardware Replacement (PTAHRTCVIZION) can be added.
It covers TriCaster Vizion systems such as the Vizion Tower with 16 SDI I/O, Vizion 1RU with 8 SDI I/O and TriCaster Vizion 2RU. Teams that also want on-call engineering hours can add a Vizrt 4-Hour Professional Services Plan.
What are the key features of Vizrt PTSTPVIZION?
- 24/7 phone access — live Vizrt agents at any hour.
- Priority contact — cases handled with priority.
- Fast response targets — under 1 hour critical, 2 hours high, 4 hours normal.
- Software maintenance — access to TriCaster Vizion updates.
- Remote system support — remote troubleshooting by Vizrt.
Where is Vizrt PTSTPVIZION typically used?
- Broadcast studio
- Auditorium
- Government space
- House of worship
Technical Specifications
| Plan | ProTek Professional (2nd year onwards) |
| Covered product | TriCaster Vizion |
| Support channels | 24/7 phone, 24/7 web form, 24/7 live chat; priority contact |
| Response targets | Critical <1 h, High <2 h, Normal <4 h |
| Included | Software maintenance, remote system support, Viz University, knowledge base, forums |
| Hardware replacement | Advanced Hardware Replacement optional extra |
| Terms | Non-cancelable, non-refundable; starts on purchase unless another start date is requested |
Frequently Asked Questions
Is this for year one?
No. For year one, use the Professional first-year upgrade (PTPVIZION1YRUPG); this plan renews from year two.
What does Professional add over Standard?
24/7 phone access, priority contact and faster response targets.
Is hardware replacement included?
No, it is an optional extra.
Can it be cancelled?
No, ProTek is non-cancelable and non-refundable.
Where can I see Vizion systems and add-ons?
In our Vizrt collection.
At Creation Networks, we do everything we can to create an excellent customer experience. This includes fast shipping and easy returns.
- Most in-stock orders placed Monday-Friday ship within 24-48 hours. General restrictions apply; please see our full shipping policy here.
- We offer a 30-day return policy from the delivery date on many products. Product restrictions apply. Restocking fees for the return of open-box items. Please see our full return policy here for more information.
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Creation Networks is a trusted nationwide partner for complete audiovisual solutions — delivering expert AV system sales, professional design, programming, installation, and ongoing support to organizations across the United States.
From Microsoft Teams Rooms and enterprise video conferencing to LED video walls, live streaming production, and hybrid collaboration systems, we provide end-to-end AV integration using premium, certified technology from industry leaders including Crestron, Q-SYS, Shure, Extron, and Absen.
Whether you operate a single location or manage facilities nationwide, Creation Networks ensures your AV systems are designed for reliability, scalability, security, and long-term performance — helping your organization communicate more effectively and operate at peak efficiency.
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