Vizrt PTSTCMINIXHDMI – ProTek Standard for TriCaster Mini X HDMI
Vizrt PTSTCMINIXHDMI – ProTek Standard for TriCaster Mini X HDMI is backordered and will ship as soon as it is back in stock.
Vizrt PTSTCMINIXHDMI – ProTek Standard for TriCaster Mini X HDMI
What is Vizrt PTSTCMINIXHDMI ProTek Standard for TriCaster Mini X HDMI?
Vizrt PTSTCMINIXHDMI is a ProTek Standard support plan for the TriCaster Mini X HDMI desktop production system. It provides 24/7 web form and live chat access to Vizrt, software maintenance and remote system support with defined response targets. It keeps a Mini X used for streaming, town halls or classroom production under factory support.
How does Vizrt PTSTCMINIXHDMI ProTek Standard work?
With the plan active, your team opens cases through Vizrt's 24/7 web form or live chat using the Mini X's Support ID. Vizrt targets a response in under 4 hours for critical issues, under 8 hours for high-priority issues and under 24 hours for normal requests. Software maintenance, remote system support, Viz University, the knowledge base, forums and Viz Minute videos are included.
Per the Vizrt distributor terms, ProTek is non-cancelable and non-refundable; coverage begins on purchase unless an alternate start date is requested, and it is invoiced immediately. Advanced Hardware Replacement (PTAHRTCMINIXHDMI) is an optional extra. Contact us to confirm the coverage term.
The plan covers systems such as the TriCaster Mini X HDMI Bundle. Many Mini X rooms also use the TriCaster Mini Control Surface, and legacy ProTek Prime for Mini X HDMI remains listed.
What are the key features of Vizrt PTSTCMINIXHDMI?
- 24/7 web form and live chat — open cases with Vizrt any time.
- Defined response targets — under 4 hours critical, 8 hours high, 24 hours normal.
- Software maintenance — updates for the covered Mini X.
- Remote system support — remote troubleshooting by Vizrt.
- Training resources — Viz University and knowledge base.
Where is Vizrt PTSTCMINIXHDMI typically used?
- Training room
- House of worship
- Conference room
- Multi-purpose room
Technical Specifications
| Plan | ProTek Standard |
| Covered product | TriCaster Mini X HDMI |
| Support channels | 24/7 web form, 24/7 live chat |
| Response targets | Critical <4 h, High <8 h, Normal <24 h |
| Included | Software maintenance, remote system support, Viz University, knowledge base, forums |
| Hardware replacement | Advanced Hardware Replacement optional extra |
| Terms | Non-cancelable, non-refundable; starts on purchase unless another start date is requested |
Frequently Asked Questions
Does Standard include phone support?
No. 24/7 phone access is part of ProTek Professional.
Is hardware replacement included?
It is an optional extra (PTAHRTCMINIXHDMI).
When does coverage start?
On purchase unless an alternate start date is requested.
Can it be cancelled?
No, ProTek is non-cancelable and non-refundable.
Where can I find other Mini accessories?
In our Vizrt collection.
At Creation Networks, we do everything we can to create an excellent customer experience. This includes fast shipping and easy returns.
- Most in-stock orders placed Monday-Friday ship within 24-48 hours. General restrictions apply; please see our full shipping policy here.
- We offer a 30-day return policy from the delivery date on many products. Product restrictions apply. Restocking fees for the return of open-box items. Please see our full return policy here for more information.
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From Microsoft Teams Rooms and enterprise video conferencing to LED video walls, live streaming production, and hybrid collaboration systems, we provide end-to-end AV integration using premium, certified technology from industry leaders including Crestron, Q-SYS, Shure, Extron, and Absen.
Whether you operate a single location or manage facilities nationwide, Creation Networks ensures your AV systems are designed for reliability, scalability, security, and long-term performance — helping your organization communicate more effectively and operate at peak efficiency.
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