Creation Networks offers audiovisual & video conferencing services for projects of all sizes - from a single meeting room to a nationwide deployment. You can count on us for your audiovisual technology system's design, configuration, programming, installation, and support. It is important that you get Top Quality products from the best manufacturers, and then purchase from a trusted partner who tests and installs what they sell, giving you the best value. Our goal at CreationNetworks.net is to only represent the top products and test everything before recommending or selling our solutions.
- Shipping & Returns
The service plan also provides you with a priority queue for support inquiries and one hour of phone support, available 24/7. As a bonus, you can also enjoy a 25% discount on NewTek University classes.
Chat Support 24/5
Customers access Global Support via chat. Product name, serial number, and ProTek ID number are required for chat assistance. Chat support is provided 24 hours a day, five days a week. The target for response is within 48 hours of the initial request.
Remote Hardware Diagnostic Service
A ProTek technician may offer a remote diagnostic session to assist in troubleshooting and diagnosis of your hardware issues. This service is provided on an as-needed and scheduled basis.
ProTek was designed to provide coverage during the life of your NewTek product. If you purchase ProTek within the initial warranty period, coverage may begin at any time. If the product is out of warranty, there will be a reinstatement fee. Once in the ProTek program, you may upgrade or downgrade your services at the beginning of the contract period. Contact your reseller or NewTek for additional information.
Expedited 4-Hour Service Resolution Goal
NewTek ProTek will do its best to provide a resolution within four hours of your initial request.
At Creartion Networks, we do everything we can to create an excellent customer experience. This includes fast shipping and easy returns.
- Most in-stock orders placed Monday-Friday before 1PM PST ship the same day. Orders placed after 1PM will ship the next day of business. General restrictions apply; please see our full shipping policy here.
- We offer a 30-day return policy from the delivery date on many products. Product restrictions apply. Restocking fees for the return of open-box items. Please see our full return policy here for more information.