Vizrt PTSTCFLEX – ProTek Standard for TriCaster Flex
Vizrt PTSTCFLEX – ProTek Standard for TriCaster Flex is backordered and will ship as soon as it is back in stock.
Vizrt PTSTCFLEX – ProTek Standard for TriCaster Flex
What is the Vizrt PTSTCFLEX?
The Vizrt PTSTCFLEX is a ProTek Standard support plan for the TriCaster Flex, an NDI-connected TriCaster control panel covering audio and video mixing, PTZ control, talkback and audio I/O. It gives the system owner access to Vizrt technical support through the 24/7 web form and 24/7 live chat, with initial response targets of under 4 hours for critical cases. It is the entry ProTek tier for TriCaster Flex support on commercial and broadcast AV systems.
How does the Vizrt PTSTCFLEX work?
ProTek Standard attaches Vizrt support to your registered TriCaster Flex. When an issue comes up, your team opens a case through the Vizrt web form or live chat using the plan Support ID, and Vizrt assigns a severity level based on the impact on your production.
Vizrt publishes response targets for this tier of under 4 hours for critical cases, under 8 hours for high-severity cases and under 24 hours for normal cases. For Standard and Professional customers, Vizrt support engineers can log in remotely to troubleshoot and, where possible, resolve issues.
The plan also includes software maintenance, which Vizrt states is included for the lifetime of the product version, plus full Viz University training access, the self-service knowledge base, the Vizrt community forums and Viz Minute how-to videos. Phone contact is not part of Standard; it is added in ProTek Professional.
Advanced Hardware Replacement is an optional extra for teams that need expedited shipping of replacement hardware. Creation Networks quotes ProTek alongside the hardware it covers, so the TriCaster Flex in your rack or control room is supported from day one. Browse related equipment in the Vizrt live production collection or see the TriCaster Flex control panel.
Related Vizrt products on Creation Networks: TriCaster Flex control panel, ProTek Professional for TriCaster Flex, ProTek Advanced Hardware Replacement for TriCaster Flex, TriCaster Vizion Tower 16 and Flex bundle.
What are the key features of the Vizrt PTSTCFLEX?
- 24/7 web form and live chat — Open and follow up on cases at any hour through the Vizrt support portal and chat.
- Critical response under 4 hours — Vizrt targets an initial response within 4 hours when the system cannot operate.
- High and normal targets — High-severity cases are targeted under 8 hours and normal cases under 24 hours.
- Remote system support — Vizrt engineers can log in to troubleshoot and resolve issues remotely.
- Software maintenance — Software updates are included for the lifetime of the product version.
- Viz University access — Operators and technicians get full access to Vizrt on-demand training.
- Self-service resources — Knowledge base, community forums and Viz Minute videos are included.
- Hardware replacement option — Advanced Hardware Replacement can be added for expedited replacement shipping.
Where is the Vizrt PTSTCFLEX typically used?
- Broadcast studio
- House of worship
- Government space
- Auditorium
- Training room
- Multi-purpose room
Technical Specifications
| Plan | ProTek Standard |
|---|---|
| Covered product | TriCaster Flex |
| SKU | PTSTCFLEX |
| 24/7 web form | Included |
| 24/7 live chat | Included |
| 24/7 phone contact | Not included (ProTek Professional) |
| Critical response | <4 hours |
| High response | <8 hours |
| Normal response | <24 hours |
| Software maintenance | Included |
| Viz University | Included |
| Remote system support | Included |
| Knowledge base, forums, Viz Minute videos | Included |
| Advanced Hardware Replacement | Optional extra |
| Delivery | Non-physical service plan |
Frequently Asked Questions
What does the Vizrt PTSTCFLEX cover?
It covers the TriCaster Flex under Vizrt's ProTek Standard terms. Response targets are under 4, 8 and 24 hours for critical, high and normal cases.
Does it include phone support?
No. ProTek Standard uses the 24/7 web form and live chat; 24/7 phone contact is part of ProTek Professional.
Are software updates included?
Vizrt states that software maintenance is included for the lifetime of the product version on ProTek Standard and Professional.
How is hardware replacement handled?
Advanced Hardware Replacement is an optional extra for expedited replacement shipping.
How long does the plan run and when does it start?
Term and start date follow Vizrt's ProTek registration rules. Creation Networks confirms the term on your quote before purchase.
Can Creation Networks help integrate the TriCaster Flex?
Yes. We design, install and commission Vizrt systems nationwide and can bundle ProTek with hardware from the Vizrt live production collection.
At Creation Networks, we do everything we can to create an excellent customer experience. This includes fast shipping and easy returns.
- Most in-stock orders placed Monday-Friday ship within 24-48 hours. General restrictions apply; please see our full shipping policy here.
- We offer a 30-day return policy from the delivery date on many products. Product restrictions apply. Restocking fees for the return of open-box items. Please see our full return policy here for more information.
Nationwide Audiovisual Services, Design, Installation & Support
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From Microsoft Teams Rooms and enterprise video conferencing to LED video walls, live streaming production, and hybrid collaboration systems, we provide end-to-end AV integration using premium, certified technology from industry leaders including Crestron, Q-SYS, Shure, Extron, and Absen.
Whether you operate a single location or manage facilities nationwide, Creation Networks ensures your AV systems are designed for reliability, scalability, security, and long-term performance — helping your organization communicate more effectively and operate at peak efficiency.
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