Vizrt ProTek Advanced Hardware Replacement for TriCaster Flex – Coverage Add-On

The Vizrt ProTek Advanced Hardware Replacement for TriCaster Flex is an optional add-on to an active ProTek Standard or ProTek Professional support plan, providing expedited hardware replacement coverage for TriCaster Flex control panel systems. Designed for commercial AV installations, broadcast studios, and live event production environments where waiting on standard return-to-depot repair is not an option, this add-on ensures replacement parts are dispatched before the failed unit is returned. Contact Creation Networks for current pricing and availability.

Product Description

Standard hardware warranties require the customer to ship a failed unit before a replacement is dispatched, creating production downtime that can last days. The Vizrt ProTek Advanced Hardware Replacement add-on changes that workflow: when a covered hardware failure is confirmed, Vizrt ships a replacement unit in advance, minimizing disruption to live production schedules.

This coverage is designed to pair with either a ProTek Standard or ProTek Professional plan for TriCaster Flex systems. It does not function as a standalone support plan — an active ProTek subscription is required to access Advanced Hardware Replacement benefits. For most commercial deployments, the combination of ProTek Professional and this hardware replacement add-on represents the most comprehensive coverage available for the TriCaster Flex platform.

The TriCaster Flex is a hardware control surface used in conjunction with TriCaster production systems. Because the Flex panel is an integral part of live production workflows, unplanned hardware downtime directly impacts event production, broadcast output, or streaming operations. This add-on is particularly valuable for integrators managing TriCaster Flex deployments in houses of worship, corporate broadcast studios, higher-education media programs, and sports production environments where scheduled events cannot be postponed.

For pricing and to confirm eligibility with your existing ProTek plan, contact Creation Networks at creationnetworks.net or call 888-230-3661. Our team can bundle this add-on with a new ProTek plan purchase or add it to an existing active subscription.

Key Features

• Advance Parts Replacement — Vizrt ships a replacement TriCaster Flex unit before the failed hardware is returned, reducing production downtime.
• Requires Active ProTek Plan — Compatible as an add-on to ProTek Standard or ProTek Professional for TriCaster Flex (PTPTCFLEX or equivalent Standard plan).
• Covers TriCaster Flex Hardware — Specifically designed for TriCaster Flex control panel systems used in live production environments.
• Minimizes Unplanned Downtime — Expedited replacement logistics keep production operations running during hardware failures.
• Commercial AV Deployment Ready — Appropriate for broadcast studios, houses of worship, corporate media rooms, and higher-education production programs.
• Bundleable with New Plans — Can be purchased alongside a new ProTek Standard or ProTek Professional subscription for all-in-one hardware and software coverage.

Typical Applications

• Broadcast studio running time-sensitive live productions on TriCaster Flex systems
• House of worship with regular weekly live streams and events where downtime is not acceptable
• Corporate all-hands room or auditorium with a TriCaster Flex-based production setup
• Higher-education broadcast or journalism program with scheduled productions
• Sports production team using TriCaster Flex for live event coverage

Technical Specifications

Frequently Asked Questions

Can I purchase Advanced Hardware Replacement without a ProTek support plan?
No. This add-on requires an active ProTek Standard or ProTek Professional subscription. It cannot be used as a standalone coverage product.

Which TriCaster systems are covered by this add-on?
This specific add-on covers the TriCaster Flex control panel. Separate hardware replacement options exist for other TriCaster models.

How does the advance replacement process work?
When a hardware failure is confirmed by a Vizrt support engineer, a replacement unit is dispatched to your location. You then return the failed unit following the instructions provided by Vizrt.

How long is coverage valid?
Coverage is coterminous with your active ProTek plan. When you renew your ProTek subscription, you will need to renew this add-on as well to maintain continuous hardware replacement coverage.

What is the price for this add-on?
Pricing is not published publicly. Contact Creation Networks at 888-230-3661 or through our contact page for current pricing.

Can Creation Networks help bundle this with a ProTek plan purchase?
Yes. As an authorized Vizrt dealer, Creation Networks can bundle the ProTek Advanced Hardware Replacement add-on with a new ProTek Standard or Professional plan for TriCaster Flex, providing consolidated billing and support coordination.