Visix Connect - Software Support and Maintenance Subscription
Visix Connect - Software Support and Maintenance Subscription is backordered and will ship as soon as it is back in stock.
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Visix Connect - Software Support and Maintenance Subscription
Product Overview
The Visix Connect Software Support and Maintenance Subscription (SKU: VX-C-SMM) is an annual subscription that provides software updates and technical support access for the Visix Connect meeting room sign system, including the Connect Room Manager server software. This plan ensures that Connect deployments receive ongoing software improvements, calendar integration compatibility updates, and access to Visix's client support team for configuration and troubleshooting assistance. It is billed annually per deployment.
Product Description
Visix periodically releases software updates for Connect Room Manager that address calendar system API changes, add new features, and resolve compatibility issues. Organizations that allow their support subscription to lapse retain the software version in service at the time of expiration but do not receive updates or technical support for software-related issues. This annual subscription keeps Connect Room Manager current, which is particularly important for maintaining compatibility with evolving Microsoft Exchange and Office 365 API requirements. The subscription also provides access to Visix's client support team for assistance with software configuration, troubleshooting sign registration, and resolving calendar integration questions. This is a software-specific plan and does not include hardware coverage; hardware protection is handled separately through the Visix Connect Three Year Extended Warranty (SKU: VX-C-WEX). Renewing this subscription annually is the recommended approach for production Connect deployments in commercial environments.
Key Features
- Annual Software Updates — Receive all Connect Room Manager software updates, feature improvements, and compatibility patches released during the subscription period.
- Technical Support Access — Direct access to Visix client support for software configuration, troubleshooting, and guidance.
- Calendar Integration Currency — Maintains compatibility with Exchange, Office 365, and other calendar API updates over time.
- Annual Billing — Straightforward annual renewal for predictable IT budget planning.
- Software-Specific Coverage — Covers Connect Room Manager software only; hardware warranty is a separate purchase (VX-C-WEX).
Technical Specifications
| Specification | Value |
|---|---|
| Subscription Term | Annual (per year) |
| Coverage Type | Software updates and technical support |
| Compatible Software | Connect Room Manager |
| Compatible Hardware | Visix Connect Room Sign (VX-C-CRS) |
| Hardware Coverage | Not included (see VX-C-WEX) |
| SKU | VX-C-SMM |
At Creartion Networks, we do everything we can to create an excellent customer experience. This includes fast shipping and easy returns.
- Most in-stock orders placed Monday-Friday ship within 24-48 hours. General restrictions apply; please see our full shipping policy here.
- We offer a 30-day return policy from the delivery date on many products. Product restrictions apply. Restocking fees for the return of open-box items. Please see our full return policy here for more information.
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