HP Engage One Pro – 19.5" Portrait Retail POS System

Product Overview

The HP Engage One Pro (385C3UA#ABA) is a 19.5-inch portrait all-in-one POS system built for staffed checkout and service counters that benefit from a tall, vertical display. This configuration combines an Intel Core i5 processor, integrated NFC, a fingerprint reader, and a 6-inch customer-facing display into a single commercial retail checkout system. The portrait screen suits queue-line ordering, service desks, and any lane where vertical viewing area improves the associate workflow.

Product Description

This portrait-oriented HP Engage One Pro is configured for attended transactions where a tall display helps associates work line items and prompts. The Intel Core i5-10500E processor (six cores, 3.1 GHz base) runs POS, payment, and loyalty applications, supported by 8 GB of DDR4 memory and a 256 GB SSD. The projected-capacitive multi-touch display is rated up to 625 nits with an anti-glare finish for legibility under bright retail lighting.

An integrated NFC reader supports contactless and tap-to-pay, and a fingerprint reader enables fast, secure associate sign-on for accountability across shifts. The 6-inch customer-facing display presents transaction detail to the shopper, while the advanced hub consolidates powered USB, serial, and cash-drawer connections for printers and peripherals. Mounted on a performance tilt/lift stand and running Windows 10 IoT Enterprise 2021 LTSC, this integrated NFC POS system fits retailers and service operators standardizing on the HP Engage platform. Compare the 19.5" landscape model and the 15.6" portrait model.

Key Features

• Intel Core i5-10500E processor — Six cores at 3.1 GHz base for responsive POS, payment, and back-office performance.
• 19.5-inch portrait touchscreen — Projected-capacitive multi-touch rated up to 625 nits with anti-glare finish; tall vertical viewing area.
• Integrated NFC reader — Contactless and tap-to-pay support at the point of sale.
• Fingerprint reader — Fast, secure associate authentication and shift accountability.
• 6-inch customer-facing display — Presents order detail, prompts, and branding to the shopper.
• Advanced hub connectivity — Powered USB, serial, and cash-drawer connections for printers and peripherals.
• Performance tilt/lift stand — Adjustable mounting for ergonomic, height-flexible placement.
• Windows 10 IoT Enterprise LTSC — Long-term-servicing OS for stable, locked-down retail deployments.

Typical Applications

• Staffed retail checkout — Vertical-display lanes in specialty and grocery retail.
• Hospitality and quick-service counters — Order entry and payment with customer prompts.
• Service and reception desks — Attended transactions requiring secure associate sign-on.
• Government and public-sector service counters — Managed, standardized transaction stations.

Technical Specifications

Frequently Asked Questions

Is this terminal compatible with our current POS software?
Yes. It runs Windows 10 IoT Enterprise LTSC and supports standard Windows-based POS, payment, and loyalty applications. Confirm peripheral drivers with your POS vendor before rollout.

What payment and identity hardware is built in?
This configuration includes an integrated NFC reader for contactless/tap-to-pay and a fingerprint reader for secure associate sign-on. MSR-equipped configurations are available on other HP Engage One Pro models.

How does it integrate with printers and payment devices?
The advanced hub provides powered USB, serial, and cash-drawer connections for receipt printers, scanners, and PIN pads; Wi-Fi connects the unit to back-office and payment networks.

What mounting does it use?
The terminal mounts on a performance tilt/lift stand for adjustable, ergonomic placement. Plan power and network drops at each position before installation.

What warranty and support options are available?
The system carries HP's commercial limited warranty; terms vary by configuration. HP Care Pack extended-service options are available in our HP Inc. catalog.

Is it suited to multi-store standardization?
Yes. TPM 2.0, HP Sure Start, and HP BIOSphere support firmware protection and standardized imaging across distributed retail and service environments.