Epiphan 3-Year Support Plan for Pearl-2
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Epiphan 3-Year Support Plan for Pearl-2 is backordered and will ship as soon as it is back in stock.
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Epiphan 3-Year Support Plan for Pearl-2
Product Overview
The Epiphan 3-Year Support Plan for Pearl-2 extends the standard one-year warranty on the Pearl-2 Base video mixer to a full three years. This Pearl-2 support plan includes phone support for the three-year period, free firmware upgrades, and advanced product replacement. It is the standard support tier; the Plan+ tier adds priority phone support.
Product Description
The Epiphan 3-Year Support Plan covers the Pearl-2 Base video mixer, extending its original one-year warranty to three years of coverage. The plan includes phone support for the full three-year period, remote support, and free firmware upgrades. Advanced product replacement is the practical advantage over the basic warranty: under the standard one-year warranty, a replacement is offered only after your defective unit has been received, whereas advanced replacement ships a unit to you as soon as a problem is diagnosed in troubleshooting and an RMA request has been filed.
Phone support is offered Monday through Friday, 8:30am to 5pm Eastern time from the Ottawa, Canada office. This plan is intended for AV integrators, IT and facilities teams, and production environments running a Pearl-2 Base who want extended coverage and faster replacement. If your operation needs to be first in line for service, the 3-Year Support Plan+ for Pearl-2 adds priority phone support. This plan must be purchased while your product is still under original warranty, and the three-year period begins from the date your product was originally shipped.
Key Features
- Three-year warranty extension — Extends the original one-year warranty on the Pearl-2 Base to a full three years.
- Three-year phone support — Includes phone support for the full three-year coverage period.
- Advanced product replacement — Ships a replacement unit as soon as a problem is diagnosed and an RMA request is filed, rather than after the defective unit is received.
- Remote support — Includes remote support throughout the three-year coverage period.
- Free firmware upgrades — Includes free firmware upgrades for the covered Pearl-2 Base.
Typical Applications
- Live event and production environments running a Pearl-2 Base that need multi-year coverage.
- Lecture capture, government, and courtroom installations relying on the Pearl-2 for recording and streaming.
- House of worship and broadcast AV systems that want advanced replacement to limit downtime.
Technical Specifications
| SKU | ESP1196 |
| Product type | Support and warranty plan (standard tier) |
| Covered hardware | Epiphan Pearl-2 Base Video Mixer |
| Term | 3 years from original ship date |
| Phone support | Monday–Friday, 8:30am–5pm Eastern (Ottawa, Canada) |
| Product replacement | Advanced replacement after diagnosis and RMA |
| Also included | Remote support and free firmware upgrades |
| Purchase requirement | Must be purchased while product is under original warranty |
Frequently Asked Questions
Which hardware does this plan cover?
It covers the Epiphan Pearl-2 Base video mixer. It is not for the Pearl-2 Rackmount or Pearl-2 Rackmount Twin.
How does this differ from Plan+?
This is the standard tier with phone support, remote support, firmware upgrades, and advanced replacement. The 3-Year Support Plan+ adds priority phone support that puts you first in line for service.
What is advanced product replacement?
A replacement unit is sent as soon as a problem is diagnosed in troubleshooting and an RMA request is filed, rather than waiting until your defective unit has been received.
When does the three-year term start?
The three-year period begins from the date your product was originally shipped, and the plan must be purchased while the product is still under its original warranty.
What are the phone support hours?
Phone support is offered Monday through Friday, 8:30am to 5pm Eastern time, from the Ottawa, Canada office.
How do I purchase this plan?
Add the plan to your order on creationnetworks.net while your Pearl-2 is still under original warranty. It pairs with the Pearl-2 Base hardware.
At Creartion Networks, we do everything we can to create an excellent customer experience. This includes fast shipping and easy returns.
- Most in-stock orders placed Monday-Friday ship within 24-48 hours. General restrictions apply; please see our full shipping policy here.
- We offer a 30-day return policy from the delivery date on many products. Product restrictions apply. Restocking fees for the return of open-box items. Please see our full return policy here for more information.
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