Epiphan 3-Year Support Plan+ for Pearl-2
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Epiphan 3-Year Support Plan+ for Pearl-2 is backordered and will ship as soon as it is back in stock.
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Epiphan 3-Year Support Plan+ for Pearl-2
Product Overview
The Epiphan 3-Year Support Plan+ for Pearl-2 extends the standard one-year warranty on the Pearl-2 Base video mixer to a full three years and adds priority support. This Pearl-2 support plan includes priority phone support, remote support, free firmware upgrades, and advanced product replacement. The Plus tier puts you among the first in line for service compared with the standard support plan.
Product Description
The Epiphan 3-Year Support Plan+ covers the Pearl-2 Base video mixer, extending its original one-year warranty to three years of coverage. The plan adds priority phone support for the full three-year period, remote support, and free firmware upgrades. Advanced product replacement is the key difference from the basic warranty: under the standard one-year warranty, a replacement is offered only after your defective unit has been received, whereas advanced replacement ships a unit to you as soon as a problem is diagnosed in troubleshooting and an RMA request has been filed.
Phone support is offered Monday through Friday, 8:30am to 5pm Eastern time from the Ottawa, Canada office, and eligibility for priority phone support places you among the first in line for service. This plan is intended for AV integrators, IT and facilities teams, and production environments running a Pearl-2 Base in daily use who need minimized downtime. The Plan+ tier differs from the standard 3-Year Support Plan for Pearl-2 by adding priority phone support. The plan must be purchased while your product is still under original warranty, and the three-year period begins from the date your product was originally shipped.
Key Features
- Three-year warranty extension — Extends the original one-year warranty on the Pearl-2 Base to a full three years.
- Priority phone support — Provides priority phone support for the three-year period, placing you among the first in line for service.
- Advanced product replacement — Ships a replacement unit as soon as a problem is diagnosed and an RMA request is filed, rather than after the defective unit is received.
- Remote support — Includes remote support throughout the three-year coverage period.
- Free firmware upgrades — Includes free firmware upgrades for the covered Pearl-2 Base.
Typical Applications
- Live event and production environments running a Pearl-2 Base where downtime must be minimized.
- Lecture capture, government, and courtroom installations that depend on the Pearl-2 for recording and streaming.
- House of worship and broadcast AV systems that require priority response and advanced replacement.
Technical Specifications
| SKU | ESP1197 |
| Product type | Support and warranty plan (Plus tier) |
| Covered hardware | Epiphan Pearl-2 Base Video Mixer |
| Term | 3 years from original ship date |
| Phone support | Priority; Monday–Friday, 8:30am–5pm Eastern (Ottawa, Canada) |
| Product replacement | Advanced replacement after diagnosis and RMA |
| Also included | Remote support and free firmware upgrades |
| Purchase requirement | Must be purchased while product is under original warranty |
Frequently Asked Questions
Which hardware does this plan cover?
It covers the Epiphan Pearl-2 Base video mixer. It is not for the Pearl-2 Rackmount or Pearl-2 Rackmount Twin.
How does Plan+ differ from the standard plan?
Plan+ adds priority phone support, placing you among the first in line for service. See the standard 3-Year Support Plan for Pearl-2 for the non-priority tier.
What is advanced product replacement?
A replacement unit is sent as soon as a problem is diagnosed in troubleshooting and an RMA request is filed, rather than waiting until your defective unit has been received.
When does the three-year term start?
The three-year period begins from the date your product was originally shipped, and the plan must be purchased while the product is still under its original warranty.
What are the phone support hours?
Phone support is offered Monday through Friday, 8:30am to 5pm Eastern time, from the Ottawa, Canada office.
How do I purchase this plan?
Add the plan to your order on creationnetworks.net while your Pearl-2 is still under original warranty. It pairs with the Pearl-2 Base hardware.
At Creartion Networks, we do everything we can to create an excellent customer experience. This includes fast shipping and easy returns.
- Most in-stock orders placed Monday-Friday ship within 24-48 hours. General restrictions apply; please see our full shipping policy here.
- We offer a 30-day return policy from the delivery date on many products. Product restrictions apply. Restocking fees for the return of open-box items. Please see our full return policy here for more information.
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