Adder ES-X50 – 1-Year Elite Service, X50 Extenders

Product Overview

The Adder ES-X50 is a 1-year Elite Service plan covering the ADDERLink X50 and X50-MS2 KVM extenders. Elite Service is Adder's highest support tier: it includes everything in the Enhanced Warranty program plus 24/7 round-the-clock support, prioritization in the support queue, and an advance hardware replacement scheme. For organizations whose X50 extender links sit in workflows that cannot tolerate extended downtime, this Adder Elite Service plan converts a hardware fault from a multi-day outage into a next-business-day swap.

Product Description

Every Adder product ships with a standard two-year warranty, and Adder's Professional Services program allows that coverage to be extended up to five years in total. Elite Service builds on that foundation with the response commitments that production environments actually need. Plan holders receive 24/7 access to Adder support rather than business-hours-only assistance, move to the front of the support queue, and are guaranteed an engineer call-back within four hours or less outside of business hours. Most importantly, if an issue cannot be resolved remotely, Adder's advance hardware replacement scheme ships a replacement unit within one business day — before the faulty unit is returned — so the extension link is restored quickly. The plan also carries the Enhanced Warranty commitment that returned faulty products are tested and repaired within five working days of receipt. The ES-X50 applies specifically to the ADDERLink X50 and X50-MS2 extender models; if you are protecting the ADDERLink X50 USB and VGA KVMA CATx extender deployed at reception desks, teaching stations, or industrial operator positions, this is the matching coverage SKU. Browse related hardware and service plans in the Adder Technology collection at Creation Networks.

Key Features

• 24/7 support access — Round-the-clock assistance from Adder support engineers, not just business hours.
• Priority support queue — Elite Service cases are prioritized ahead of standard support requests for faster engagement.
• Four-hour out-of-hours call-back — Guaranteed engineer call-back time of four hours or less outside business hours.
• Advance hardware replacement — A replacement unit ships within one business day if an issue cannot be resolved remotely.
• Includes Enhanced Warranty benefits — Faulty products are tested and repaired within five working days of receipt.
• Extends total coverage — Builds on the standard two-year Adder warranty, which can be extended up to five years total.

Technical Specifications