Adder ES-SW8 – 1-Year Elite Service for CCS-PRO8 Switches

Product Overview

The Adder ES-SW8 is a 1-year Elite Service plan for the Adder AV8PRO-DVI and CCS-PRO8 switches, built for organizations that run 24/7 operations and cannot tolerate switch downtime. This Adder Elite Service for KVM switches adds round-the-clock global support, priority queue handling, and an advance hardware replacement scheme on top of the standard product warranty. For control rooms, broadcast facilities, and command-and-control desks that depend on an Adder CCS-PRO8 command and control switch, the ES-SW8 service contract keeps a senior support engineer effectively on call at all times.

Product Description

Adder Elite Service is the manufacturer's highest tier of product support, designed for customers managing high-pressure, always-on environments. With the ES-SW8 plan registered against your AV8PRO-DVI or CCS-PRO8 switch, you receive true 24/7 support coverage rather than business-hours-only assistance. Support cases are prioritized in Adder's queue, and outside of business hours the program guarantees an engineer call-back time of four hours or less.

The most valuable element for operational teams is the advanced hardware replacement scheme: if an issue cannot be resolved remotely, Adder ships a replacement product within one business day. That converts an unpredictable repair cycle into a known, short recovery window, which is exactly what uptime-driven AV and IT departments need when a multi-head KVM switch or an 8-port command and control switch sits in the critical signal path. The ES-SW8 is sold per covered unit for a 1-year term and applies specifically to the AV8PRO-DVI multi-screen KVM switch and the CCS-PRO8 8-port command and control switch. If you are specifying the switch and the service plan together, see the Adder CCS-PRO8 command and control switch, and browse the full Adder Technology collection at Creation Networks for related extenders, cables, and accessories.

Key Features

• True 24/7 Global Support — Round-the-clock access to Adder's support organization keeps mission-critical KVM installations covered outside normal business hours.
• Priority Support Queue — Elite Service cases are prioritized ahead of standard support requests, shortening time to diagnosis and resolution.
• Guaranteed Four-Hour Engineer Call-Back — Outside business hours, an Adder engineer returns your call within four hours or less.
• Advance Hardware Replacement — If an issue cannot be resolved, a replacement product ships within one business day, minimizing operational downtime.
• Coverage for AV8PRO-DVI and CCS-PRO8 — The ES-SW8 plan is dedicated to Adder's 8-port multi-screen and command and control switch platforms.
• One-Year Term Per Plan — A defined 12-month service contract simplifies budgeting and lifecycle planning for AV and IT managers.

Technical Specifications