Adder ES-CUSB – 1-Year Elite Service for C-USB-LAN

Product Overview

The Adder ES-CUSB is a 1-year Elite Service plan covering the Adder C-USB-LAN USB 2.0 extender endpoint. This Adder Elite Service contract provides 24/7 technical support, priority queue handling, and an advance hardware replacement scheme for the covered extender. If your installation depends on a C-USB-LAN USB 2.0 extender over GbE LAN to deliver peripherals to a remote workstation, the ES-CUSB service plan keeps that USB extension link covered against hardware failure with a next-business-day swap.

Product Description

The C-USB-LAN extends USB 2.0 peripherals away from the host computer over CATx cabling or a Gigabit Ethernet network, and in most deployments it is the only path between the user's keyboard, mouse, and devices and the remote machine. That makes the endpoint a single point of failure for the workstation it serves. Adder's Elite Service program addresses this directly: covered units receive 24/7 access to Adder's technical support team, prioritization in the support queue, and a guaranteed engineer call-back within four hours when issues are raised outside business hours.

Where a hardware fault cannot be resolved through support, the advance replacement scheme ships a replacement unit within one business day — before the failed unit is returned — so the affected workstation is restored in roughly the time it takes to reconnect four cables. The ES-CUSB term runs one year and is specific to the C-USB-LAN endpoint. Organizations running distributed workstations in broadcast, healthcare, enterprise IT, and operations environments typically attach Elite Service to every extension endpoint that serves a production seat. Find the covered hardware and related extenders in our Adder Technology collection.

Key Features

• 24/7 Technical Support — Round-the-clock access to Adder's support team for covered C-USB-LAN endpoints.
• Priority Support Queue — Elite Service cases move ahead of standard requests for faster time to engagement.
• 4-Hour Out-of-Hours Call-Back — Guaranteed engineer call-back within four hours for issues raised outside business hours.
• Advance Hardware Replacement — A replacement unit ships within one business day when an issue cannot be resolved, minimizing workstation downtime.
• Endpoint-Level Coverage — Plan is scoped to the C-USB-LAN extender, letting you cover exactly the endpoints that serve production seats.
• Fixed Annual Cost — Converts unpredictable failure and downtime expense into a budgeted line item.

Technical Specifications