Adder ES-AVM1100-USR – 1-Year Elite Service, AVM-C1100-USR

Product Overview

The Adder ES-AVM1100-USR is a 1-year Elite Service plan covering the ADDERView Matrix AVM-C1100-USR user station. This Adder Elite Service contract provides true 24/7 global support for organizations running the AVM matrix in continuous operation. For buyers comparing KVM extended support plans, this Adder 24/7 support contract adds priority handling and advance hardware replacement on top of the product warranty, keeping user stations in mission-critical control positions covered around the clock.

Product Description

Control rooms, broadcast facilities, and operations centers that run 24/7 cannot schedule failures into business hours. Adder created Elite Service for exactly these environments: a support tier built for round-the-clock operations rather than standard weekday coverage. With ES-AVM1100-USR registered against your AVM-C1100-USR user station, your team gains direct access to Adder support at any hour, with prioritization in the support queue ahead of standard requests. If an issue is raised outside of business hours, Adder guarantees an engineer call-back within four hours or less. When a fault cannot be resolved remotely, the advance hardware replacement scheme ships a replacement unit within one business day — you are not waiting on a repair cycle before restoring the operator position. The plan term is one year, and coverage applies specifically to the AVM-C1100-USR user station in the ADDERView Matrix system. Hardware and service plans for the full AVM range are available in our Adder Technology collection.

Key Features

• True 24/7 Global Support — Reach Adder support engineers at any hour, every day, so overnight and weekend faults are worked immediately rather than queued for the next business day.
• Priority Support Queue — Elite Service cases are prioritized ahead of standard support requests, shortening time to engagement when an operator position is down.
• Four-Hour Out-of-Hours Call-Back — Issues raised outside business hours receive a guaranteed engineer call-back in four hours or less.
• Advance Hardware Replacement — If a fault cannot be resolved, Adder ships a replacement unit within one business day, restoring service without waiting on repair turnaround.
• Matched to the AVM-C1100-USR — Coverage is registered against the ADDERView Matrix C1100 user station, the receiver hardware at each operator desk.
• One-Year Term — A defined 12-month coverage window that fits annual support budgeting and renewal cycles.

Technical Specifications