Adder ES-ALDV-104T – 1-Year Elite Service for ALDV104T Transmitter

Product Overview

The Adder ES-ALDV-104T is a 1-year Elite Service plan providing 24/7 priority technical support and advance hardware replacement for the ADDERLink ALDV104T Digital AV 1:4 transmitter. When the ALDV104T anchors a multi-display HDMI distribution system, this Adder Elite Service contract puts a defined service-level commitment behind it, keeping signage walls, conference displays, and distribution feeds protected against extended downtime. It is the appropriate AV distribution support plan for operations that run continuously. Browse related hardware in the Adder Technology collection at Creation Networks.

Product Description

The ALDV104T distributes uncompressed digital video and audio from a source to up to four displays over CATx cabling, which typically places it at the center of installations where every connected screen depends on that one transmitter. Adder Elite Service is the manufacturer's premium support tier, designed for customers managing 24/7 high-pressure operations who cannot afford downtime on critical infrastructure. With the ES-ALDV-104T plan in place, support is available around the clock rather than during business hours only, and every case raised is prioritized in the support queue. Outside business hours, Adder guarantees an engineer call-back within four hours or less, so a fault discovered overnight does not wait until morning for attention. If a problem cannot be resolved remotely, the advance hardware replacement scheme ships a replacement unit within one business day — the new transmitter is dispatched before the faulty one is returned, minimizing the window in which connected displays are dark. The plan term is one year per purchase, making it a simple annual line item for AV integrators and facilities teams that include defined support commitments in their service agreements. Attach this plan at the time of hardware purchase to keep the distribution backbone of the installation covered from day one.

Key Features

• 24/7 Global Support — Round-the-clock access to Adder support engineers keeps continuous AV distribution operations covered.
• Priority Support Queue — Elite Service cases move ahead of standard requests, reducing time to resolution.
• Four-Hour Out-of-Hours Call-Back — A guaranteed engineer call-back time of four hours or less applies outside business hours.
• Advance Hardware Replacement — If an issue cannot be resolved, a replacement unit ships within one business day.
• Dedicated ALDV104T Coverage — Scoped specifically to the Digital AV 1:4 transmitter at the heart of the distribution system.
• One-Year Term — A simple annual line item for service agreements and support budgets.

Technical Specifications