Vizrt PTSTCVIZION – ProTek Standard for TriCaster Vizion, Year 2+
Vizrt PTSTCVIZION – ProTek Standard for TriCaster Vizion, Year 2+ is backordered and will ship as soon as it is back in stock.
Vizrt PTSTCVIZION – ProTek Standard for TriCaster Vizion, Year 2+
What is Vizrt PTSTCVIZION ProTek Standard for TriCaster Vizion?
Vizrt PTSTCVIZION is ProTek Standard support for a TriCaster Vizion from the second year of ownership onward. It continues Vizrt support after the first year included with a perpetual Vizion, with 24/7 web form and live chat access, software maintenance and remote system support. It is the standard renewal path for keeping a Vizion current and supported.
How does Vizrt PTSTCVIZION work?
With the plan active, your team opens cases through Vizrt's 24/7 web form or live chat using the system's Support ID. Vizrt targets a response in under 4 hours for critical issues, under 8 hours for high-priority issues and under 24 hours for normal requests. Software maintenance keeps the Vizion on current releases, and remote system support, Viz University, the knowledge base and forums are included.
Per the Vizrt distributor terms, ProTek is non-cancelable and non-refundable; coverage begins on purchase unless an alternate start date is requested, and it is invoiced immediately. Advanced Hardware Replacement (PTAHRTCVIZION) is an optional extra.
It covers TriCaster Vizion systems including the Vizion Tower with 16 SDI I/O, Vizion 1RU with 8 SDI I/O and the TriCaster Vizion 2RU.
What are the key features of Vizrt PTSTCVIZION?
- Second-year-onward renewal — continues support after the included first year.
- 24/7 web form and live chat — open cases with Vizrt any time.
- Defined response targets — under 4 hours critical, 8 hours high, 24 hours normal.
- Software maintenance — access to TriCaster Vizion updates.
- Remote system support — remote troubleshooting by Vizrt.
Where is Vizrt PTSTCVIZION typically used?
- Broadcast studio
- Auditorium
- House of worship
- Training room
Technical Specifications
| Plan | ProTek Standard (2nd year onwards) |
| Covered product | TriCaster Vizion |
| Support channels | 24/7 web form, 24/7 live chat |
| Response targets | Critical <4 h, High <8 h, Normal <24 h |
| Included | Software maintenance, remote system support, Viz University, knowledge base, forums |
| Hardware replacement | Advanced Hardware Replacement optional extra |
| Terms | Non-cancelable, non-refundable; starts on purchase unless another start date is requested |
Frequently Asked Questions
When should I buy this?
When the first year of support included with a perpetual TriCaster Vizion is ending.
Does it include phone support?
No. 24/7 phone access is part of ProTek Professional (PTSTPVIZION).
Is hardware covered?
Vizrt's TriCaster Vizion hardware warranty is separate; Advanced Hardware Replacement is an optional extra.
Can it be cancelled?
No, ProTek is non-cancelable and non-refundable.
Where can I find Vizion accessories?
In our Vizrt collection.
At Creation Networks, we do everything we can to create an excellent customer experience. This includes fast shipping and easy returns.
- Most in-stock orders placed Monday-Friday ship within 24-48 hours. General restrictions apply; please see our full shipping policy here.
- We offer a 30-day return policy from the delivery date on many products. Product restrictions apply. Restocking fees for the return of open-box items. Please see our full return policy here for more information.
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