Vizrt PTSTCMINIGO – ProTek Standard Support for TriCaster Mini Go
Vizrt PTSTCMINIGO – ProTek Standard Support for TriCaster Mini Go is backordered and will ship as soon as it is back in stock.
Vizrt PTSTCMINIGO – ProTek Standard Support for TriCaster Mini Go
What is the Vizrt PTSTCMINIGO?
The Vizrt PTSTCMINIGO is a ProTek Standard support plan for the Vizrt TriCaster Mini Go. It gives the owner Vizrt software maintenance, remote system support and defined response targets from Vizrt's support team. It is aimed at organisations that want vendor-backed support and updates for a production system.
How does the Vizrt PTSTCMINIGO work?
With ProTek Standard, issues are logged with Vizrt through the 24/7 web form or support portal and handled against Vizrt's published response targets: under 4 hours for critical, under 8 hours for high and under 24 hours for normal priority. Vizrt's team can log in remotely to troubleshoot and, where possible, resolve problems.
The plan includes software maintenance and access to Viz University, the knowledge base, community forums and how-to videos. Vizrt lists third-line technical availability as 8x5 for both ProTek tiers, and advanced hardware replacement is available as a separate optional extra. Related listings include the TriCaster Mini Go, the Mini Go bundle and ProTek Prime for Mini Go. Browse the full Vizrt live production and IP workflow products.
What are the key features of the Vizrt PTSTCMINIGO?
- Software maintenance — Includes Vizrt software maintenance for the covered product.
- Defined response targets — Vizrt targets under 4 hours for critical, under 8 hours for high and under 24 hours for normal issues.
- Remote system support — Vizrt support can log in, troubleshoot and where possible resolve issues remotely.
- 24/7 web form and portal — Open a case with Vizrt support at any time online.
- Learning resources — Access to Viz University, the knowledge base, community forums and how-to videos.
Technical Specifications
| Plan | ProTek Standard |
| Covered product | Vizrt TriCaster Mini Go |
| Critical / High / Normal response | <4 h / <8 h / <24 h |
| Contact | 24/7 web form and support portal |
| Software maintenance | Included |
| Remote system support | Included |
| 3rd-line technical availability | 8x5 |
| Advanced hardware replacement | Optional extra (separate SKU) |
| Manufacturer part number | PTSTCMINIGO |
At Creation Networks, we do everything we can to create an excellent customer experience. This includes fast shipping and easy returns.
- Most in-stock orders placed Monday-Friday ship within 24-48 hours. General restrictions apply; please see our full shipping policy here.
- We offer a 30-day return policy from the delivery date on many products. Product restrictions apply. Restocking fees for the return of open-box items. Please see our full return policy here for more information.
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From Microsoft Teams Rooms and enterprise video conferencing to LED video walls, live streaming production, and hybrid collaboration systems, we provide end-to-end AV integration using premium, certified technology from industry leaders including Crestron, Q-SYS, Shure, Extron, and Absen.
Whether you operate a single location or manage facilities nationwide, Creation Networks ensures your AV systems are designed for reliability, scalability, security, and long-term performance — helping your organization communicate more effectively and operate at peak efficiency.
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