Vizrt PTSTC2E3RU – ProTek Standard Support for TriCaster 2 Elite 3RU
Vizrt PTSTC2E3RU – ProTek Standard Support for TriCaster 2 Elite 3RU is backordered and will ship as soon as it is back in stock.
Vizrt PTSTC2E3RU – ProTek Standard Support for TriCaster 2 Elite 3RU
What is the Vizrt PTSTC2E3RU?
The Vizrt PTSTC2E3RU is a ProTek Standard support plan for the Vizrt TriCaster 2 Elite 3RU. It gives the owner Vizrt software maintenance, remote system support and defined response targets from Vizrt's support team. It is aimed at organisations that want vendor-backed support and updates for a production system.
How does the Vizrt PTSTC2E3RU work?
With ProTek Standard, issues are logged with Vizrt through the 24/7 web form or support portal and handled against Vizrt's published response targets: under 4 hours for critical, under 8 hours for high and under 24 hours for normal priority. Vizrt's team can log in remotely to troubleshoot and, where possible, resolve problems.
The plan includes software maintenance and access to Viz University, the knowledge base, community forums and how-to videos. Vizrt lists third-line technical availability as 8x5 for both ProTek tiers, and advanced hardware replacement is available as a separate optional extra. Related listings include the TriCaster 2 Elite 3RU, the TriCaster 2 Elite and 4-Stripe kit and ProTek Ultra for TriCaster 2 Elite. Browse the full Vizrt live production and IP workflow products.
What are the key features of the Vizrt PTSTC2E3RU?
- Software maintenance — Includes Vizrt software maintenance for the covered product.
- Defined response targets — Vizrt targets under 4 hours for critical, under 8 hours for high and under 24 hours for normal issues.
- Remote system support — Vizrt support can log in, troubleshoot and where possible resolve issues remotely.
- 24/7 web form and portal — Open a case with Vizrt support at any time online.
- Learning resources — Access to Viz University, the knowledge base, community forums and how-to videos.
Where is the Vizrt PTSTC2E3RU typically used?
- Broadcast studio
- House of worship
- Auditorium
- Government space
- Training room
- All-hands room
Technical Specifications
| Plan | ProTek Standard |
| Covered product | Vizrt TriCaster 2 Elite 3RU |
| Critical / High / Normal response | <4 h / <8 h / <24 h |
| Contact | 24/7 web form and support portal |
| Software maintenance | Included |
| Remote system support | Included |
| 3rd-line technical availability | 8x5 |
| Advanced hardware replacement | Optional extra (separate SKU) |
| Manufacturer part number | PTSTC2E3RU |
Frequently Asked Questions
What does the PTSTC2E3RU cover?
ProTek Standard for the Vizrt TriCaster 2 Elite 3RU. It includes software maintenance, remote system support and Vizrt's published response targets.
What are the response times?
ProTek Professional targets under 1, 2 and 4 hours for critical, high and normal issues; ProTek Standard targets under 4, 8 and 24 hours.
Is hardware replacement included?
Advanced hardware replacement is an optional extra sold as a separate SKU.
How long does coverage last?
Confirm the term with Creation Networks at quote.
Who do I contact for support?
Vizrt support handles cases directly. Creation Networks can register the plan and help coordinate. See the Vizrt collection for related products.
At Creation Networks, we do everything we can to create an excellent customer experience. This includes fast shipping and easy returns.
- Most in-stock orders placed Monday-Friday ship within 24-48 hours. General restrictions apply; please see our full shipping policy here.
- We offer a 30-day return policy from the delivery date on many products. Product restrictions apply. Restocking fees for the return of open-box items. Please see our full return policy here for more information.
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From Microsoft Teams Rooms and enterprise video conferencing to LED video walls, live streaming production, and hybrid collaboration systems, we provide end-to-end AV integration using premium, certified technology from industry leaders including Crestron, Q-SYS, Shure, Extron, and Absen.
Whether you operate a single location or manage facilities nationwide, Creation Networks ensures your AV systems are designed for reliability, scalability, security, and long-term performance — helping your organization communicate more effectively and operate at peak efficiency.
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