Vizrt PTSTC1PRO – ProTek Standard for TriCaster 1 Pro 2RU
Vizrt PTSTC1PRO – ProTek Standard for TriCaster 1 Pro 2RU is backordered and will ship as soon as it is back in stock.
Vizrt PTSTC1PRO – ProTek Standard for TriCaster 1 Pro 2RU
What is Vizrt PTSTC1PRO ProTek Standard for TriCaster 1 Pro?
Vizrt PTSTC1PRO is a ProTek Standard support plan for the TriCaster 1 Pro 2RU live production system. It gives the system owner Vizrt's 24/7 web form and live chat support, software maintenance and remote system support, with defined response targets. It is the entry tier of Vizrt's ProTek service for organizations that want guaranteed access to Vizrt support for an installed TriCaster 1 Pro.
How does Vizrt PTSTC1PRO ProTek Standard work?
Once the plan is active, your team opens cases through Vizrt's 24/7 web form or live chat using the system's Support ID. Vizrt targets a response in under 4 hours for critical issues, under 8 hours for high-priority issues and under 24 hours for normal requests. The plan includes software maintenance, remote system support, Viz University training access, the self-service knowledge base, community forums and Viz Minute how-to videos.
Per the Vizrt distributor terms, ProTek is non-cancelable and non-refundable; coverage begins on purchase unless an alternate start date is requested, and it is invoiced immediately. Advanced Hardware Replacement is available as an optional add-on (PTAHRTC1PRO). Contact us to confirm the coverage term for your unit.
Vizrt now lists TriCaster Prizm as the replacement for the TriCaster 1 Pro, so ProTek is how existing TriCaster 1 Pro 2RU systems keep factory support. Owners who want the faster response tier should see ProTek Professional, and legacy plans such as ProTek Prime for TriCaster 1 Pro remain listed for reference.
What are the key features of Vizrt PTSTC1PRO?
- 24/7 web form and live chat — open cases with Vizrt at any hour.
- Defined response targets — under 4 hours critical, 8 hours high, 24 hours normal.
- Software maintenance — access to TriCaster software updates for the covered system.
- Remote system support — Vizrt engineers can troubleshoot remotely.
- Training resources — Viz University, knowledge base and how-to videos.
- Upgradeable — add Advanced Hardware Replacement as an optional extra.
Where is Vizrt PTSTC1PRO typically used?
- Broadcast studio
- House of worship
- Auditorium
- Training room
Technical Specifications
| Plan | ProTek Standard |
| Covered product | TriCaster 1 Pro 2RU |
| Support channels | 24/7 web form, 24/7 live chat |
| Response targets | Critical <4 h, High <8 h, Normal <24 h |
| Included | Software maintenance, remote system support, Viz University, knowledge base, forums |
| Hardware replacement | Advanced Hardware Replacement optional extra |
| Terms | Non-cancelable, non-refundable; starts on purchase unless another start date is requested |
Frequently Asked Questions
Does ProTek Standard include phone support?
No. 24/7 phone contact is part of ProTek Professional; Standard uses web form and live chat.
Is hardware replacement included?
Advanced Hardware Replacement is an optional extra purchased separately.
When does coverage start?
On purchase, unless you request an alternate start date when ordering.
Can the plan be cancelled?
No. Vizrt ProTek plans are non-cancelable and non-refundable.
Is the TriCaster 1 Pro still sold?
Vizrt lists TriCaster Prizm as its replacement; ProTek keeps existing units supported. See our Vizrt collection for current systems.
At Creation Networks, we do everything we can to create an excellent customer experience. This includes fast shipping and easy returns.
- Most in-stock orders placed Monday-Friday ship within 24-48 hours. General restrictions apply; please see our full shipping policy here.
- We offer a 30-day return policy from the delivery date on many products. Product restrictions apply. Restocking fees for the return of open-box items. Please see our full return policy here for more information.
Nationwide Audiovisual Services, Design, Installation & Support
Creation Networks is a trusted nationwide partner for complete audiovisual solutions — delivering expert AV system sales, professional design, programming, installation, and ongoing support to organizations across the United States.
From Microsoft Teams Rooms and enterprise video conferencing to LED video walls, live streaming production, and hybrid collaboration systems, we provide end-to-end AV integration using premium, certified technology from industry leaders including Crestron, Q-SYS, Shure, Extron, and Absen.
Whether you operate a single location or manage facilities nationwide, Creation Networks ensures your AV systems are designed for reliability, scalability, security, and long-term performance — helping your organization communicate more effectively and operate at peak efficiency.
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