Vizrt PTSTC1 – ProTek Standard for TriCaster TC1
What is Vizrt PTSTC1 ProTek Standard for TriCaster TC1?
Vizrt PTSTC1 is a ProTek Standard support plan for the TriCaster TC1 live production system. It provides 24/7 web form and live chat access to Vizrt, software maintenance and remote system support with defined response targets. It is the entry ProTek tier for keeping an installed TriCaster TC1 under factory support.
How does Vizrt PTSTC1 ProTek Standard work?
With the plan active, your team opens cases with Vizrt through the 24/7 web form or live chat using the TC1's Support ID. Vizrt targets a response in under 4 hours for critical issues, under 8 hours for high-priority issues and under 24 hours for normal requests. Software maintenance, remote system support, Viz University, the knowledge base, community forums and Viz Minute videos are included.
Per the Vizrt distributor terms, ProTek is non-cancelable and non-refundable; coverage begins on purchase unless an alternate start date is requested, and it is invoiced immediately. Advanced Hardware Replacement (PTAHRTC1) is available as an optional extra. Contact us to confirm the coverage term.
Vizrt now lists TriCaster Prizm as the replacement for the TC1. Existing TC1 rooms often run the TC1SP Small Control Panel or LivePanel, and Premium Access for TC1 remains available for software features.
What are the key features of Vizrt PTSTC1?
- 24/7 web form and live chat — open cases with Vizrt at any hour.
- Defined response targets — under 4 hours critical, 8 hours high, 24 hours normal.
- Software maintenance — updates for the covered TC1.
- Remote system support — remote troubleshooting by Vizrt engineers.
- Training resources — Viz University and the knowledge base.
Where is Vizrt PTSTC1 typically used?
- Broadcast studio
- House of worship
- Training room
- Auditorium
Technical Specifications
| Plan | ProTek Standard |
| Covered product | TriCaster TC1 |
| Support channels | 24/7 web form, 24/7 live chat |
| Response targets | Critical <4 h, High <8 h, Normal <24 h |
| Included | Software maintenance, remote system support, Viz University, knowledge base, forums |
| Hardware replacement | Advanced Hardware Replacement optional extra |
| Terms | Non-cancelable, non-refundable; starts on purchase unless another start date is requested |
Frequently Asked Questions
Does Standard include phone support?
No. 24/7 phone access is part of ProTek Professional.
Is hardware replacement included?
It is an optional extra (PTAHRTC1).
When does coverage begin?
On purchase unless you request a different start date.
Can the plan be cancelled?
No, ProTek is non-cancelable and non-refundable.
Is the TC1 still current?
Vizrt lists TriCaster Prizm as its replacement; see our Vizrt collection.
At Creation Networks, we do everything we can to create an excellent customer experience. This includes fast shipping and easy returns.
- Most in-stock orders placed Monday-Friday ship within 24-48 hours. General restrictions apply; please see our full shipping policy here.
- We offer a 30-day return policy from the delivery date on many products. Product restrictions apply. Restocking fees for the return of open-box items. Please see our full return policy here for more information.
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