Vizrt PTPTCMINIXHDMI – ProTek Professional for TriCaster Mini X HDMI
Vizrt PTPTCMINIXHDMI – ProTek Professional for TriCaster Mini X HDMI is backordered and will ship as soon as it is back in stock.
Vizrt PTPTCMINIXHDMI – ProTek Professional for TriCaster Mini X HDMI
What is Vizrt PTPTCMINIXHDMI ProTek Professional for TriCaster Mini X HDMI?
Vizrt PTPTCMINIXHDMI is a ProTek Professional support plan for the TriCaster Mini X HDMI. It adds 24/7 phone access, priority contact and Vizrt's fastest response targets to chat support, software maintenance and remote support. It suits teams that run a Mini X for scheduled live streams and events where a problem needs an answer within the hour.
How does Vizrt PTPTCMINIXHDMI ProTek Professional work?
Operators reach Vizrt by 24/7 phone, web form or live chat using the Mini X's Support ID, with priority handling. Vizrt targets a response in under 1 hour for critical issues, under 2 hours for high-priority issues and under 4 hours for normal requests. Software maintenance, remote system support, Viz University and the knowledge base are included.
Per the Vizrt distributor terms, ProTek is non-cancelable and non-refundable; coverage begins on purchase unless an alternate start date is requested, and it is invoiced immediately. Advanced Hardware Replacement (PTAHRTCMINIXHDMI) can be added. Contact us to confirm the coverage term.
The plan covers systems such as the TriCaster Mini X HDMI Bundle; legacy ProTek Ultra for Mini X HDMI remains listed for reference.
What are the key features of Vizrt PTPTCMINIXHDMI?
- 24/7 phone access — live Vizrt agents at any hour.
- Priority contact — cases handled with priority.
- Fast response targets — under 1 hour critical, 2 hours high, 4 hours normal.
- Software maintenance — updates for the covered Mini X.
- Remote system support — remote troubleshooting by Vizrt.
Where is Vizrt PTPTCMINIXHDMI typically used?
- Training room
- House of worship
- Conference room
- All-hands room
Technical Specifications
| Plan | ProTek Professional |
| Covered product | TriCaster Mini X HDMI |
| Support channels | 24/7 phone, 24/7 web form, 24/7 live chat; priority contact |
| Response targets | Critical <1 h, High <2 h, Normal <4 h |
| Included | Software maintenance, remote system support, Viz University, knowledge base, forums |
| Hardware replacement | Advanced Hardware Replacement optional extra |
| Terms | Non-cancelable, non-refundable; starts on purchase unless another start date is requested |
Frequently Asked Questions
What does Professional add over Standard?
24/7 phone access, priority contact and faster response targets.
Is hardware replacement included?
No, it is an optional extra.
When does coverage start?
On purchase unless an alternate start date is requested.
Is it refundable?
No. ProTek is non-cancelable and non-refundable.
What else works with the Mini X?
Control surfaces, PTZ cameras and NDI converters in our Vizrt collection.
At Creation Networks, we do everything we can to create an excellent customer experience. This includes fast shipping and easy returns.
- Most in-stock orders placed Monday-Friday ship within 24-48 hours. General restrictions apply; please see our full shipping policy here.
- We offer a 30-day return policy from the delivery date on many products. Product restrictions apply. Restocking fees for the return of open-box items. Please see our full return policy here for more information.
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