Vizrt PTPTC1PRO – ProTek Professional for TriCaster 1 Pro 2RU
Vizrt PTPTC1PRO – ProTek Professional for TriCaster 1 Pro 2RU is backordered and will ship as soon as it is back in stock.
Vizrt PTPTC1PRO – ProTek Professional for TriCaster 1 Pro 2RU
What is Vizrt PTPTC1PRO ProTek Professional for TriCaster 1 Pro?
Vizrt PTPTC1PRO is a ProTek Professional support plan for the TriCaster 1 Pro 2RU. It is Vizrt's higher support tier, adding 24/7 phone access, priority contact and much faster response targets on top of everything in ProTek Standard. It is intended for organizations where a TriCaster 1 Pro runs live, revenue- or mission-critical productions.
How does Vizrt PTPTC1PRO ProTek Professional work?
With the plan active, your operators can reach Vizrt by 24/7 phone, web form or live chat using the system's Support ID, with priority handling. Vizrt targets a response in under 1 hour for critical issues, under 2 hours for high-priority issues and under 4 hours for normal requests. Software maintenance, remote system support, Viz University, the knowledge base, community forums and Viz Minute videos are included.
Per the Vizrt distributor terms, ProTek is non-cancelable and non-refundable; coverage begins on purchase unless an alternate start date is requested, and it is invoiced immediately. Advanced Hardware Replacement (PTAHRTC1PRO) can be added as an optional extra. Contact us to confirm the coverage term.
Vizrt now lists TriCaster Prizm as the replacement for the TriCaster 1 Pro 2RU, which makes a Professional plan the most direct way to protect an installed unit. Legacy coverage such as ProTek Ultra for TriCaster 1 Pro remains listed for reference.
What are the key features of Vizrt PTPTC1PRO?
- 24/7 phone access — talk to Vizrt live agents at any hour.
- Priority contact — cases are handled ahead of non-priority plans.
- Fast response targets — under 1 hour critical, 2 hours high, 4 hours normal.
- Software maintenance — TriCaster software updates for the covered unit.
- Remote system support — hands-on remote troubleshooting by Vizrt.
- Hardware add-on — Advanced Hardware Replacement available as an extra.
Where is Vizrt PTPTC1PRO typically used?
- Broadcast studio
- House of worship
- Auditorium
- Government space
Technical Specifications
| Plan | ProTek Professional |
| Covered product | TriCaster 1 Pro 2RU |
| Support channels | 24/7 phone, 24/7 web form, 24/7 live chat; priority contact |
| Response targets | Critical <1 h, High <2 h, Normal <4 h |
| Included | Software maintenance, remote system support, Viz University, knowledge base, forums |
| Hardware replacement | Advanced Hardware Replacement optional extra |
| Terms | Non-cancelable, non-refundable; starts on purchase unless another start date is requested |
Frequently Asked Questions
How is Professional different from Standard?
Professional adds 24/7 phone access, priority contact and faster response targets.
Does it include replacement hardware?
No. Advanced Hardware Replacement is an optional extra.
When does coverage begin?
On purchase unless an alternate start date is requested.
Can it be refunded?
No. ProTek is non-cancelable and non-refundable.
What replaces the TriCaster 1 Pro?
Vizrt lists TriCaster Prizm as the successor; browse current systems in our Vizrt collection.
At Creation Networks, we do everything we can to create an excellent customer experience. This includes fast shipping and easy returns.
- Most in-stock orders placed Monday-Friday ship within 24-48 hours. General restrictions apply; please see our full shipping policy here.
- We offer a 30-day return policy from the delivery date on many products. Product restrictions apply. Restocking fees for the return of open-box items. Please see our full return policy here for more information.
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From Microsoft Teams Rooms and enterprise video conferencing to LED video walls, live streaming production, and hybrid collaboration systems, we provide end-to-end AV integration using premium, certified technology from industry leaders including Crestron, Q-SYS, Shure, Extron, and Absen.
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