Visix Choros - Remote Implementation Support

Product Overview

The Visix Choros Remote Implementation Support service provides hourly remote assistance from the Visix team to help organizations configure, onboard, and optimize their Choros QR space booking deployment. Billed per hour, this service is available to new and existing Choros customers who need expert guidance beyond the initial cloud setup provisioning. Common engagements include space configuration walkthroughs, calendar integration troubleshooting, admin dashboard training, QR code deployment planning, and Availability Light commissioning support. This service complements the required One-Time Cloud Setup Fee (VX-A-CLD) for customers who want additional hands-on remote assistance during or after their initial Choros rollout.

Product Description

Visix Choros remote implementation support is delivered by Visix-trained specialists via remote session. Each hour of support covers the specific configuration, troubleshooting, or training task your team needs at that stage of deployment. Because Choros is a 100% cloud-based platform — with no on-premise servers to install or configure locally — all implementation work is performed remotely, making this the standard delivery model for Choros professional services.

Typical implementation support activities include guiding facilities administrators through the Choros cloud dashboard, configuring space definitions and amenity details, validating Microsoft Office 365 or CollegeNET 25Live calendar integration settings, training staff on the admin interface, assisting with QR code generation and placement planning, and supporting the commissioning of Choros Availability Lights and LoRaWAN gateways. This service is billed in one-hour increments; purchase the quantity of hours needed for your project scope. Organizations deploying Choros for the first time should ensure the One-Time Cloud Setup Fee (SKU: VX-A-CLD) has been included in their order, as that covers base environment provisioning. Remote Implementation Support hours can be used at any point in the deployment lifecycle — during initial rollout, during an expansion phase, or when onboarding new administrators.

Key Features

• Per-Hour Billing — Purchase only the hours needed for your deployment phase, whether that is a single session or a multi-session onboarding engagement.
• Expert Choros Guidance — Support is delivered by Visix specialists with direct knowledge of the Choros platform, calendar integrations, and Availability Light infrastructure.
• Remote Delivery — All sessions are conducted remotely, consistent with Choros's fully cloud-based architecture. No on-site visit required.
• Admin Dashboard Training — Covers cloud dashboard navigation, space configuration, user management, and organizational structure setup.
• Calendar Integration Support — Assists with Office 365 and 25Live integration validation to ensure bidirectional booking sync is functioning correctly.
• Availability Light Commissioning — Supports the configuration and commissioning of Choros Availability Lights and LoRaWAN gateways as part of a combined Choros deployment.
• Flexible Scheduling — Hours can be used during initial setup, at any expansion milestone, or for ongoing administrator training and platform optimization.

Technical Specifications