tvONE Remote Commissioning – 4 Hours

Service Overview

The tvONE Remote Commissioning – 4 Hours service provides a structured four-hour remote session with a tvONE-certified technician to configure, verify, and optimize a tvONE system installation without requiring an on-site visit. Conducted via screen sharing and remote access tools, this service is a cost-effective alternative to on-site commissioning for installations where travel is impractical, where the system has already been physically installed by the integrator, or where remote access to the processor is available and the scope is well-defined. It is suitable for AV integrators commissioning CORIOmaster2, CORIOmax, and other tvONE processors that support remote IP control.

Service Description

Remote commissioning is conducted by a factory-trained tvONE technician who connects to the installed system via CORIOgrapher software and remote desktop or IP access provided by the integrator. The four-hour session is structured around a defined scope agreed upon before the session begins, allowing the technician to work efficiently through configuration tasks without time lost to travel or on-site logistics.

Typical work completed in a 4-hour remote commissioning session includes canvas and window layout configuration, source assignment and label setup, preset programming and testing, EDID management, and verification of control system communication. The session may also include review of system settings, troubleshooting signal path issues that are accessible via remote tools, and a virtual walkthrough with the end-client representative. For sessions where scope exceeds four hours or where physical access to cabling and hardware is required, on-site commissioning (SKU: FE-1 or SKU: CM2 Commissioning) is the appropriate service. Contact Creation Networks before purchasing to confirm that remote commissioning is the right option for your specific installation.

Key Features

• 4-Hour Certified Remote Session — Four hours of focused remote technician time via CORIOgrapher and IP access, structured around a pre-agreed scope.
• Cost-Effective Alternative to On-Site Visits — Eliminates travel costs and scheduling delays associated with on-site commissioning for installations with remote IP access.
• tvONE-Certified Technician — Delivered by factory-trained professionals with direct product expertise across the tvONE CORIO processor line.
• Canvas and Window Configuration — Remote setup of canvas layout, window positioning, source assignment, and resolution settings per project specifications.
• Preset Programming — System presets are created, named, and verified during the session to match operational requirements.
• EDID and Signal Verification — EDID management and signal path verification performed remotely to resolve compatibility and handshake issues.
• Control System Communication Check — IP-accessible control system command paths are tested and verified during the session.
• Pre-Session Scope Agreement — Scope and objectives are confirmed before the session begins to ensure efficient use of the four-hour window.
• Flexible Scheduling — Sessions are scheduled in coordination with Creation Networks to align with project timelines across U.S. time zones.