Poly CCX 400 – Business Media Phone for Microsoft Teams PoE

Product Overview

The Poly CCX 400 PoE Teams desk phone is the PoE-only configuration of the CCX 400 business media phone, supplied without a power adapter for sites that power every voice position from the access switch. One CAT-5E run per desk carries both the 802.3af Class 3 power and the gigabit data path, which is what makes this SKU the one integrators specify on structured-cabling rollouts and floor refreshes. The 5-inch color touchscreen runs native Microsoft Teams on Android, so the phone enrolls into the tenant and is inventoried and updated from the Microsoft Teams admin center rather than a SIP provisioning server. Poly HD Voice, Acoustic Clarity and Acoustic Fence keep call quality consistent across handset, speakerphone and headset in open offices, conference rooms and common-area positions.

Product Description

HP part number 848Z8AA#AC3 — formerly Poly 2200-49700-019 — is the Microsoft Teams firmware build of the CCX 400 shipped PoE-only. Two things separate it from its siblings in the CCX 400 family: the firmware, which determines whether the phone signs into Microsoft Teams or registers against an Open SIP call server, and the power configuration, which determines whether an adapter is in the carton. This SKU is Teams firmware with no adapter, so every position it lands in needs a live 802.3af switch port or a midspan injector. Plan the PoE budget on each access switch against 13 W per phone before committing a floor plan, and order the Poly 5V/3A power supply for the CCX 400 separately for any position that has data but no PoE.

The two-port gigabit Ethernet switch passes 10/100/1000Base-TX through to a desktop PC, so an existing single drop per workstation stays intact and no additional cabling is pulled. VLAN handling covers IEEE 802.1p/Q tagging, Layer 3 TOS and VLAN discovery through CDP, DHCP and LLDP-MED, which lets the phone land on the voice VLAN automatically as it is racked out across a campus. Security follows what enterprise and public-sector voice deployments normally require: 802.1X authentication with EAPOL, SRTP media encryption, TLS transport, encrypted configuration files and signed software executables. Central provisioning is available over FTP, TFTP, HTTP or HTTPS with provisioning and call server redundancy for staged rollouts.

At the desk, the 720 x 1280 capacitive touchscreen carries contacts, meetings and voicemail, and base height is adjustable for sightline. Headsets attach over RJ-9, USB Type-A or an electronic hookswitch cable, so an existing headset standard carries forward. Positions in corridors, lobbies and reception areas mount cleanly with the Poly CCX 400 wall mount bracket, and high-traffic common-area phones are worth stocking with a spare CCX 400 handset and cord. If the deployment is registering against an Open SIP platform instead of Microsoft Teams, order the Open SIP build of the CCX 400 rather than this part number.

Key Features

• PoE-Only Configuration — Ships without a power adapter so each position is powered from the access switch over the same CAT-5E run that carries data.
• 802.3af Class 3 Power Draw — Auto-sensing PoE rated at 13 W maximum gives a firm number to size switch power budgets against before a floor rollout.
• Native Microsoft Teams Firmware — Enrolls as a Teams device and is inventoried, updated and policy-managed from the Microsoft Teams admin center with no SIP call server involved.
• 5-Inch Multi-Touch Display — A 720 x 1280 capacitive touchscreen keeps contacts, meetings and voicemail one tap away at the desk.
• Two-Port Gigabit Switch — Passes 10/100/1000Base-TX through to a desktop PC so an existing single drop per workstation is preserved.
• Automatic Voice VLAN Placement — IEEE 802.1p/Q tagging with CDP, DHCP and LLDP-MED discovery lands the phone on the correct VLAN as it is deployed.
• Poly HD Voice with Acoustic Fence — Wideband audio on every path with background noise suppressed at the source in open-plan offices.
• Enterprise Security Stack — 802.1X with EAPOL, SRTP, TLS, encrypted configuration files and signed software executables meet common enterprise voice security requirements.
• Staged Provisioning Support — FTP, TFTP, HTTP and HTTPS central provisioning with call server redundancy supports phased deployments across multiple sites.
• Desk or Wall Deployment — Adjustable base height for desks plus the optional CCX 400 wall mount bracket for corridor and reception positions.

Typical Applications

• Commercial meeting space
• Conference room
• Huddle room
• Training room
• Multi-purpose room
• Government space

Technical Specifications

Frequently Asked Questions

Does this SKU include a power supply?
No. Part number 848Z8AA#AC3 is the PoE-only configuration and the carton contains the console, handset and cord, CAT-5E cable, desk stand and setup sheet. Positions without an 802.3af switch port need the separate Poly 5V/3A power adapter for the CCX 400.

How much PoE budget should I allocate per phone?
The CCX 400 is an auto-sensing IEEE 802.3af Class 3 device rated at 13 W maximum. Multiply that against the number of ports on each access switch when planning a floor, and leave headroom for any other PoE loads sharing the same switch.

What is the difference between this Teams SKU and the Open SIP CCX 400?
The hardware is the same; the firmware is not. This part number ships with Microsoft Teams firmware and signs into a Microsoft 365 tenant. The Open SIP builds register against a third-party SIP call server or hosted PBX instead and are managed through SIP provisioning rather than the Teams admin center.

Can the phone share an existing single network drop with a desktop PC?
Yes. The two-port gigabit Ethernet switch passes 10/100/1000Base-TX from the LAN port through to the PC port, so an existing workstation drop serves both devices without pulling additional cable.

How does the CCX 400 land on the correct voice VLAN?
It supports IEEE 802.1p/Q tagging and Layer 3 TOS, with VLAN discovery through CDP, DHCP and LLDP-MED. On a managed campus network configured for those methods, the phone places itself on the voice VLAN without per-device configuration.

Can I keep our existing headset standard?
Yes. The phone provides a dedicated RJ-9 headset port, USB Type-A, and electronic hookswitch support, which covers wired, USB and EHS headset families so a site standard does not need to change alongside the phone refresh.

How is the phone mounted in reception and corridor positions?
A desk stand with adjustable base height ships in the box, and the optional Poly CCX 400 wall mount bracket handles wall positions in lobbies, corridors and reception areas where no desk surface is available.

What warranty and support options apply?
The CCX 400 carries a one-year warranty. Poly+ service agreements are available separately for extended coverage and advance hardware replacement; contact Creation Networks for the coverage tier that fits the size of your deployment.