NewTek Protek Ultra Coverage Plan for TC Mini 4K with Spark IOs - PTUTCM4KUHD

Vizrt SKU: PTU-000000004
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Sale price$1,145.00


Add protection for your equipment and peace of mind with 24/7 elite access to support with the Protek Ultra Coverage Plan from NewTek. The ProTek Ultra coverage plan includes one year of premium coverage to your NewTek TC Mini 4K with Spark IOs, providing you with 24/7 priority access to expert global support via phone, chat, or email.

The coverage plan extends the standard one-year product hardware warranty, and its enhanced coverage provides advanced hardware replacement, guaranteed availability of replacement parts, dedicated technical support and remote diagnosis, access to the NewTek knowledgebase, software updates, maintenance, and bug fixes, a 75% discount on NewTek online classes, priority and emergency response times, product enhancement input, ultra-level priority case handling, and written issue status reports and detailed analysis of the root cause of your issues.

  • Extends standard one-year hardware warranty
  • Remote setup assistance
  • Access to NewTek knowledgebase
  • Dedicated 24/7 ProTek phone, email, and chat support assistance
  • Remote hardware diagnosis
  • 75% discount on NewTek University online classes
  • Priority response with published SLAs
  • Guaranteed priority access and availability to advanced hardware replacements and parts
  • Trade-in program
  • Product enhancement input
  • Defined escalation process with continuous monitoring of SLAs, satisfaction surveys, and NPS
  • 24/7 emergency phone technical support in English language
  • Ultra-level prioritized support case handling
  • Written status report with root-cause analysis

At Creartion Networks, we do everything we can to create an excellent customer experience. This includes fast shipping and easy returns.

  • Most in-stock orders placed Monday-Friday before 1PM PST ship the same day. Orders placed after 1PM will ship the next day of business. General restrictions apply; please see our full shipping policy here.
  • We offer a 30-day return policy from the delivery date on many products. Product restrictions apply. Restocking fees for the return of open-box items. Please see our full return policy here for more information.

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