NewTek ProTek 1-Year Ultra Coverage Plan for NRS16 Nearline 96TB Expansion Chassis with 2 x 10GbE - PTU-000000058

Vizrt SKU: PTU-000000058
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Sale price$4,645.00


Protect your gear, extend your warranty, and add services that can help get you up and running again with a minimum of fuss with the ProTek 1-Year Ultra Coverage Plan for NRS16 Nearline 96TB Expansion Chassis with 2 x 10GbE. This 1-year service plan for your Nearline expansion chassis provides you with chat and email support 24/5, remote hardware diagnostics, and priority hardware repair.

The service plan also provides a priority queue for support inquiries and one hour of phone support, available 24/7. As a bonus, you can also enjoy a 75% discount on NewTek University classes.

Chat Support 24/5 Customers access Global Support via chat. Product name, serial number, and ProTek ID number are required for chat assistance. Chat support is provided 24 hours a day, 5 days a week. The target for response is within 48 hours of the initial request. Remote Hardware Diagnostic Service A ProTek technician may offer a remote diagnostic session to assist in troubleshooting and diagnosis of your hardware issues. This service is provided on an as-needed and scheduled basis. Program Upgrades ProTek was designed to provide coverage during the life of your NewTek product. If you purchase ProTek within the initial warranty period, coverage may begin at any time. If the product is out of warranty, there will be a reinstatement fee. Once in the ProTek program, you may upgrade or downgrade your services at the beginning of the contract period. Contact your reseller or NewTek for additional information. 1-Hour Emergency Telephone Support 24/7 Access ProTek Global Support 24/7 via telephone. The target response time is one hour from the initial request. Product name, serial number, and ProTek ID number are required for telephone assistance. Expedited 4-Hour Service Resolution Goal NewTek ProTek will do its best to provide a resolution within four hours of your initial request.
  • For NRS16 Nearline 96TB
  • Manufacturer Support Plan
  • Email Support 24/5
  • Priority Hardware Repair
  • Chat Support 24/5
  • Remote Hardware Diagnostic Services
  • Discount on NewTek University Classes
  • 1-Hour Telephone Support 24/7
  • Priority Queue for Support Inquiries

At Creartion Networks, we do everything we can to create an excellent customer experience. This includes fast shipping and easy returns.

  • Most in-stock orders placed Monday-Friday before 1PM PST ship the same day. Orders placed after 1PM will ship the next day of business. General restrictions apply; please see our full shipping policy here.
  • We offer a 30-day return policy from the delivery date on many products. Product restrictions apply. Restocking fees for the return of open-box items. Please see our full return policy here for more information.

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