Protect your gear, extend your warranty, and add services that can help get you up and running again with a minimum of fuss with the ProTek 1-Year Ultra Coverage Plan for NRS16 Nearline 32TB Expansion Chassis with 2 x 10GbE. This 1-year service plan for your Nearline expansion chassis provides you with chat and email support 24/5, remote hardware diagnostics, and priority hardware repair.
The service plan also provides a priority queue for support inquiries and one hour of phone support, available 24/7. As a bonus, you can also enjoy a 75% discount on NewTek University classes.
Chat Support 24/5
Customers access Global Support via chat. Product name, serial number, and ProTek ID number are required for chat assistance. Chat support is provided 24 hours a day, 5 days a week. The target for response is within 48 hours of the initial request.
Remote Hardware Diagnostic Service
A ProTek technician may offer a remote diagnostic session to assist in troubleshooting and diagnosis of your hardware issues. This service is provided on an as-needed and scheduled basis.
Program Upgrades
ProTek was designed to provide coverage during the life of your NewTek product. If you purchase ProTek within the initial warranty period, coverage may begin at any time. If the product is out of warranty, there will be a reinstatement fee. Once in the ProTek program, you may upgrade or downgrade your services at the beginning of the contract period. Contact your reseller or NewTek for additional information.
1-Hour Emergency Telephone Support 24/7
Access ProTek Global Support 24/7 via telephone. The target response time is one hour from the initial request. Product name, serial number, and ProTek ID number are required for telephone assistance.
Expedited 4-Hour Service Resolution Goal
NewTek ProTek will do its best to provide a resolution within four hours of your initial request.
