Neat Pulse Pro – Bar 2 + Pad 3-Year Service Plan
Software License
Neat Pulse Pro – Bar 2 + Pad 3-Year Service Plan is backordered and will ship as soon as it is back in stock.
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Neat Pulse Pro – Bar 2 + Pad 3-Year Service Plan
Product Overview
Neat Pulse Pro for Neat Bar 2 + Neat Pad (PULSE-PRO-BAR2-3) is a three-year full-service subscription that combines device management, premium support, and extended warranty for a Neat Bar 2 and Neat Pad room system. It bundles Neat Pulse Control, Care, and Cover so IT teams can manage, support, and protect the room from one plan.
Product Description
Neat Pulse Pro is Neat's full-service offering for organizations that want centralized control, premium support, and hardware protection together rather than a standalone warranty. Control provides cloud-based management and monitoring of Neat devices, including configuration, updates, and room insights. Care delivers premium direct access to technical support levels 1–3 worldwide with priority queuing and response times, advanced troubleshooting, and Zoom/Microsoft case escalations. Cover extends the hardware warranty for the duration of the plan and adds Advanced Hardware Replacement with next-day or priority shipment in supported countries.
This plan covers the Neat Bar 2 and its Neat Pad controller for three years, making it a strong fit for organizations that prioritize uptime and want predictable support and replacement across their fleet. For the hardware, see the Bar 2 + Neat Pad bundle. For a standalone hardware-only option, compare the Neat Bar & Pad extended warranty.
Key Features
- Control — Cloud-based management, monitoring, configuration, updates, and room insights via Neat Pulse.
- Care — Premium technical support levels 1–3 with priority queuing, SLAs, and Zoom/Microsoft escalations.
- Cover — Extended hardware warranty for the plan term with Advanced Hardware Replacement.
- Priority Shipment — Next-day or priority replacement shipping in supported countries.
- Three-Year Term — Coverage and support for the Bar 2 and Neat Pad over three years.
Frequently Asked Questions
What is included in Pulse Pro?
Three components: Control (management and monitoring), Care (premium technical support), and Cover (extended warranty with Advanced Hardware Replacement).
Which devices does this plan cover?
A Neat Bar 2 and its Neat Pad controller.
How long is the term?
Three years of Control, Care, and Cover from activation.
How is this different from an extended warranty?
An extended warranty covers hardware only. Pulse Pro adds platform management and premium support on top of extended warranty coverage.
What is Advanced Hardware Replacement?
A replacement-first service that ships a unit (next-day or priority where available) to minimize downtime, subject to location, stock, and device type.
How do we activate or renew it?
Contact Creation Networks at sales@creationnetworks.net to purchase, activate, or renew the plan.
At Creartion Networks, we do everything we can to create an excellent customer experience. This includes fast shipping and easy returns.
- Most in-stock orders placed Monday-Friday ship within 24-48 hours. General restrictions apply; please see our full shipping policy here.
- We offer a 30-day return policy from the delivery date on many products. Product restrictions apply. Restocking fees for the return of open-box items. Please see our full return policy here for more information.
Nationwide Audiovisual Services, Design, Installation & Support
Creation Networks is a trusted nationwide partner for complete audiovisual solutions — delivering expert AV system sales, professional design, programming, installation, and ongoing support to organizations across the United States.
From Microsoft Teams Rooms and enterprise video conferencing to LED video walls, live streaming production, and hybrid collaboration systems, we provide end-to-end AV integration using premium, certified technology from industry leaders including Crestron, Q-SYS, Shure, Extron, and Absen.
Whether you operate a single location or manage facilities nationwide, Creation Networks ensures your AV systems are designed for reliability, scalability, security, and long-term performance — helping your organization communicate more effectively and operate at peak efficiency.
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