Microsoft On-Site Extended Hardware Service Plan – Surface Hub 2S 50" 2-Year

Product Overview

The Microsoft On-Site Extended Hardware Service Plan for the Surface Hub 2S 50" (2-Year) provides two years of extended hardware coverage with explicit on-site service delivery, bridging years two and three of the device lifecycle. Structured for commercial environments where minimizing display downtime is a priority, this plan ensures Microsoft dispatches a technician to the installation facility for covered hardware failures rather than requiring device transport. It is a commercial SKU compatible with enterprise and government procurement frameworks.

Product Description

This plan is the on-site designated variant of the 2-year coverage option for the Surface Hub 2S 50", providing the same duration of protection with explicit on-site service terms documented in the plan. For facilities managers and IT departments that need to present a service agreement with clear on-site response commitments for compliance or procurement documentation purposes, the on-site SKU provides that specification at the plan level.

Coverage addresses hardware defects and failures occurring after the standard one-year warranty expires. Service is dispatched by Microsoft to the registered device's installation location. Accidental damage, software issues, and accessories are not within scope. No loaner units or spare parts kits are provided. The plan must be registered to the specific device serial number. This variant is priced above the standard 2-year plan to reflect the explicit on-site service designation.

Key Features

• 2-Year Extended Coverage (On-Site Designated) — Explicit on-site service delivery documented at the plan level, covering years two and three of the device lifecycle.
• On-Site Technician Dispatch — Microsoft sends a certified technician to the installation site for covered repairs.
• Commercial SKU — Eligible for enterprise and government procurement with manufacturer-backed service documentation.
• Hardware Defect Coverage — Covers hardware failures within the plan's defined terms.
• Compliance-Ready Documentation — On-site service designation is documented at the SKU level for procurement and compliance requirements.

Typical Applications

• Conference room
• Huddle room
• Boardroom
• Government space

Technical Specifications

Frequently Asked Questions

What is the difference between this plan and the standard 2-year plan for the Surface Hub 2S 50"?

This on-site SKU explicitly designates on-site service delivery as a defined plan term, which some procurement and compliance processes require to be documented at the product level rather than assumed from standard service terms.

What is covered under this plan?

Hardware defects and failures on the Surface Hub 2S 50" as defined by Microsoft's service plan terms. Accidental damage, software issues, and accessories are outside scope.

How do I initiate a service request?

Contact Microsoft commercial hardware support with your device serial number and plan registration. Microsoft will dispatch an on-site technician for covered repairs.

Does this plan include spare parts or loaner devices?

No. Covered repairs are performed on-site on the registered device. No spare parts kits or loaner units are provided.

When does coverage begin?

Coverage begins after the standard one-year limited warranty expires and runs through year three from the original device purchase date.