Microsoft Extended Hardware Service Plan – Surface Hub 2S 85" 4-Year

Product Overview

The Microsoft Extended Hardware Service Plan for the Surface Hub 2S 85" provides four years of hardware coverage beyond the standard one-year limited warranty. Designed for commercial AV environments where an 85" Surface Hub 2S is a critical collaboration asset, this plan delivers on-site service and access to Microsoft hardware support specialists. Procurement teams and IT managers can budget with confidence knowing repair and replacement costs are covered under a single, predictable contract.

Product Description

Large-format interactive displays represent a significant capital investment, and unplanned downtime in a boardroom or all-hands room has measurable operational cost. The Microsoft Extended Hardware Service Plan for the Surface Hub 2S 85" (4-Year) extends your coverage window to five full years from the original purchase date, encompassing year two through year five of deployment. Coverage applies to hardware defects and failures that fall within the plan's terms, and service is dispatched on-site — Microsoft sends a technician to your location rather than requiring you to ship the unit. This is especially relevant for fixed installations where dismounting an 85" display is impractical.

The plan is purchased alongside or shortly after the Surface Hub 2S 85" and is registered to a specific device serial number. It is a Microsoft commercial SKU, meaning it is backed by Microsoft's enterprise support infrastructure and is appropriate for government, education, and corporate procurement processes that require manufacturer-backed service agreements. No spare parts or loaner units are included; coverage addresses the repair or replacement of the covered hardware unit itself. Organizations running Microsoft Teams Rooms or hybrid collaboration deployments will find this plan aligns with standard IT asset lifecycle management practices.

Key Features

• 4-Year Extended Coverage — Extends total hardware coverage to five years from original purchase, spanning years two through five of the device lifecycle.
• On-Site Service Dispatch — Microsoft dispatches a certified technician to your location, eliminating the need to ship or transport an 85" display.
• Commercial SKU — Eligible for enterprise, government, and education procurement processes requiring manufacturer-backed service documentation.
• Hardware Defect Coverage — Addresses hardware failures and defects that fall within the terms of the service plan, reducing unbudgeted repair costs.
• Microsoft Support Infrastructure — Service and claims are managed through Microsoft's enterprise hardware support channels.
• Predictable Cost Control — Converts unpredictable repair expenses into a fixed line-item cost at the time of device procurement.
• Fixed Installation Friendly — On-site service model is designed for permanently mounted large-format displays where removal is not practical.

Typical Applications

• Boardroom
• All-hands room
• Government space
• Commercial meeting space
• Training room

Technical Specifications

Frequently Asked Questions

What does this service plan cover?

The plan covers hardware defects and failures on the Surface Hub 2S 85" as defined in Microsoft's service plan terms. It does not cover accidental damage, software issues, or peripherals.

When does coverage begin?

Coverage begins at the end of the standard one-year limited warranty and extends through year five from the original device purchase date.

How do I file a service claim?

Claims are filed through Microsoft's commercial hardware support portal or by contacting Microsoft enterprise support directly. You will need the device serial number and proof of plan registration.

Is service performed on-site or do I need to ship the display?

Service is performed on-site. A Microsoft-certified technician is dispatched to your location, which is critical for fixed installations of an 85" display.

What is the typical response time for a service request?

Response times vary by region and service terms. Microsoft's commercial support channels will provide specific SLA details upon claim submission.

Can this plan be purchased after the device is already deployed?

This plan should be purchased at or near the time of device procurement. Check with your Microsoft reseller or account representative for eligibility windows.

Is this plan transferable if the device changes ownership?

Service plans are generally registered to a specific device serial number. Contact Microsoft commercial support to determine transferability under your specific agreement.

Does this plan cover multiple Surface Hub units?

No. Each plan covers a single Surface Hub 2S 85" unit identified by its serial number. Purchase one plan per device.