Microsoft Extended Hardware Service Plan – Surface Hub 2S 85" 3-Year

Product Overview

The Microsoft Extended Hardware Service Plan for the Surface Hub 2S 85" (3-Year) extends hardware coverage to four full years from original device purchase, covering years two through four of the deployment lifecycle. Designed for commercial AV environments where large-format interactive displays are critical collaboration infrastructure, this plan provides on-site service dispatch by Microsoft-certified technicians. It is a commercial SKU suitable for corporate, government, and education procurement requiring documented manufacturer-backed service agreements.

Product Description

An 85" Surface Hub 2S is a significant capital investment and a fixed asset in most installations. The Microsoft Extended Hardware Service Plan (3-Year) provides organizations with predictable, contracted coverage for hardware failures and defects that arise after the standard one-year limited warranty expires. Rather than absorbing unpredictable repair costs, IT and facilities managers can account for the full service cost at the time of procurement.

On-site service delivery means Microsoft dispatches a technician to your location to diagnose and address covered failures — essential for fixed installations where physically transporting an 85" display is impractical. Coverage applies to hardware defects and failures within the plan's defined terms. No loaner units or spare parts kits are included with this plan. The plan is tied to a specific device serial number and must be activated and registered at or near the time of device purchase. As a commercial Microsoft SKU, it meets documentation standards required for enterprise, government, and education procurement.

Key Features

• 3-Year Extended Coverage — Extends total hardware coverage to four years from original purchase, covering years two through four of the device lifecycle.
• On-Site Service Dispatch — Microsoft technician is sent to your location for covered repairs, eliminating logistics challenges with large fixed installations.
• Commercial SKU — Meets documentation requirements for enterprise, government, and education procurement processes.
• Hardware Defect Coverage — Covers failures and defects as defined in the service plan terms, reducing unplanned repair expenditures.
• Microsoft Support Infrastructure — Claims managed through Microsoft's enterprise hardware support channels.
• Predictable Cost Model — Convert variable repair costs into a fixed line item at device procurement time.

Typical Applications

• Boardroom
• All-hands room
• Government space
• Commercial meeting space
• Training room

Technical Specifications

Frequently Asked Questions

What does this service plan cover?

Hardware defects and failures on the Surface Hub 2S 85" as defined by Microsoft's service plan terms. Accidental damage, software issues, and peripheral devices are not covered.

When does coverage begin?

Coverage begins at the end of the standard one-year limited warranty, extending through year four from the original device purchase date.

How do I initiate a service request?

Contact Microsoft commercial hardware support with your device serial number and proof of plan registration. Microsoft will dispatch a technician for covered on-site repairs.

Is this plan available for multiple units?

No. Each plan covers a single Surface Hub 2S 85" unit. Purchase one plan per device.

Can this plan be purchased after device deployment?

This plan is intended to be purchased at or near the time of device procurement. Contact your Microsoft reseller for eligibility details after deployment.

Does on-site service have a guaranteed response time?

Response time SLAs depend on your region and the specific terms of your service agreement. Microsoft commercial support will provide specific response commitments upon claim submission.

Is this plan eligible for government purchasing programs?

Yes. As a commercial Microsoft SKU, this plan meets documentation requirements for government and education purchasing processes.