Microsoft Extended Hardware Service Plan – Surface Hub 2S 85" 2-Year

Product Overview

The Microsoft Extended Hardware Service Plan for the Surface Hub 2S 85" (2-Year) extends hardware coverage through year three from original device purchase. On-site service dispatch is included, with Microsoft technicians handling covered repairs at the installation site. This commercial SKU provides a cost-predictable bridge for organizations that want extended protection without the longer-term commitment of the 3- or 4-year plans.

Product Description

An 85" Surface Hub 2S deployed in a boardroom or all-hands space is both a high-value asset and a critical piece of collaboration infrastructure. The 2-Year Extended Hardware Service Plan ensures that hardware failures arising in years two and three of the device lifecycle are covered under a manufacturer-backed service agreement, rather than subject to out-of-warranty repair costs that can be unpredictable in scope.

Service is delivered on-site — a Microsoft-certified technician is dispatched to the facility where the display is installed. This is the appropriate service model for fixed large-format display installations where physical transport of the device is impractical. The plan is registered to a specific unit serial number and covers hardware defects and failures within the plan's defined terms. Accidental damage, software failures, and accessories are outside the scope of this plan. No spare parts kits or loaner units are included.

Key Features

• 2-Year Extended Coverage — Covers hardware failures in years two and three of the device lifecycle, for three total years from original purchase.
• On-Site Service Dispatch — Microsoft sends a certified technician to the installation site, appropriate for fixed 85" display installations.
• Commercial SKU — Meets enterprise, government, and education procurement documentation requirements.
• Defined Hardware Coverage — Addresses hardware defects and failures per Microsoft's service plan terms.
• Cost Predictability — Eliminates variable out-of-warranty repair costs during the plan period.

Typical Applications

• Boardroom
• All-hands room
• Government space
• Commercial meeting space

Technical Specifications

Frequently Asked Questions

What does this plan cover?

Hardware defects and failures on the Surface Hub 2S 85" as defined in Microsoft's service plan terms. Software issues, accidental damage, and accessories are not covered.

How does this compare to the 3-year or 4-year plan?

The 2-year plan provides coverage through year three. The 3-year and 4-year plans extend coverage to years four and five respectively. Longer plans offer more total coverage and generally a lower per-year cost.

How do I file a claim?

Contact Microsoft commercial hardware support with your device serial number and plan registration details. Microsoft will arrange on-site technician dispatch for covered repairs.

Is a loaner unit provided during repairs?

No. This plan covers on-site repair of the covered device. Loaner units are not included.

Can this plan be purchased for more than one Surface Hub 2S 85"?

Yes. Purchase one plan per device, each registered to the specific unit serial number.