Microsoft Extended Hardware Service Plan – Surface Hub 2S 50" 4-Year

Product Overview

The Microsoft Extended Hardware Service Plan for the Surface Hub 2S 50" (4-Year) provides four years of extended hardware coverage beyond the standard one-year limited warranty, for a total of five years of manufacturer-backed protection from the original purchase date. It delivers on-site service dispatch for covered hardware failures and is a commercial SKU designed for enterprise, government, and education procurement. For IT and facilities teams managing Surface Hub 2S 50" units in permanent installations, this plan converts unpredictable repair costs into a fixed procurement line item.

Product Description

The Surface Hub 2S 50" is a core interactive collaboration device in conference rooms, training rooms, and huddle spaces. When deployed in fixed, semi-permanent installations, hardware failures carry both repair costs and operational downtime costs. The Microsoft Extended Hardware Service Plan (4-Year) for the 50" model addresses both risks by extending coverage to five full years from original purchase and providing on-site service — Microsoft dispatches a technician to the installation site for covered repairs.

This plan is registered to a specific device serial number and is intended to be purchased at or near the time of device procurement. Coverage addresses hardware defects and failures as defined in the plan's terms; accidental damage and software issues fall outside the plan's scope. No loaner units or spare parts are included. The commercial SKU designation makes it eligible for government purchase orders, enterprise procurement frameworks, and education buying programs that require documented manufacturer service agreements.

Key Features

• 4-Year Extended Coverage — Provides five total years of hardware protection from original device purchase date.
• On-Site Service Dispatch — Microsoft technician is sent to the installation site for covered repairs, appropriate for fixed conference room installations.
• Commercial SKU — Eligible for enterprise, government, and education procurement requiring manufacturer-backed service documentation.
• Hardware Defect Coverage — Covers hardware failures and defects within the terms of the service plan.
• Cost Predictability — Fix repair cost exposure at procurement time rather than absorbing variable out-of-warranty repair expenses.
• Microsoft Support Infrastructure — Claims and dispatch managed through Microsoft's enterprise hardware support channels.

Typical Applications

• Conference room
• Huddle room
• Boardroom
• Government space
• Training room

Technical Specifications

Frequently Asked Questions

What is covered under this service plan?

Hardware defects and failures on the Surface Hub 2S 50" as defined by Microsoft's service plan terms. Accidental damage, software issues, and peripheral accessories are not covered.

How long is the total coverage period?

Five years from the original device purchase date — the standard one-year warranty plus four additional years under this plan.

How is service requested?

Contact Microsoft commercial hardware support with your registered device serial number. Microsoft will schedule and dispatch an on-site technician for covered repairs.

Does this plan include a loaner unit during repairs?

No. This plan covers on-site repair of the registered device. No loaner units or temporary replacements are provided.

Can this plan be purchased for multiple Surface Hub 2S 50" units?

Yes, but one plan must be purchased per device. Each plan is registered to a specific unit serial number.

Is this plan transferable if the device is relocated to a different facility?

The plan is tied to the device serial number, not a physical location. On-site service can be dispatched to the current installation address. Contact Microsoft commercial support for relocation scenarios.

What is the difference between this plan and the 2-year or 3-year plans?

The 4-year plan provides the longest extended coverage window (years 2–5), maximizing the total service-covered lifecycle and offering the best per-year cost for long-term deployments.