Microsoft Extended Hardware Service Plan – Surface Hub 2S 50" 3-Year

Product Overview

The Microsoft Extended Hardware Service Plan for the Surface Hub 2S 50" (3-Year) extends hardware coverage through year four from original device purchase, providing on-site technician dispatch for covered hardware failures. As a commercial SKU, it is appropriate for enterprise, government, and education procurement processes requiring manufacturer-backed service documentation. This plan is suited for organizations managing Surface Hub 2S 50" units in conference rooms, training rooms, and commercial meeting spaces where multi-year coverage provides budgetary and operational certainty.

Product Description

The Surface Hub 2S 50" serves as an interactive collaboration display in a range of commercial settings, from huddle spaces to standard conference rooms. The 3-Year Extended Hardware Service Plan ensures that hardware defects and failures occurring in years two through four of the device lifecycle are addressed under a contracted, on-site service agreement rather than treated as unforeseen capital expenses.

On-site service dispatch means a Microsoft-certified technician is sent to your facility for covered repairs. For wall-mounted or cart-based installations in active meeting spaces, this eliminates the need to remove and ship the device. The plan is registered to a specific device serial number and coverage terms exclude accidental damage, software failures, and non-covered peripherals. No loaner units or parts kits are provided. The plan should be purchased at or near the time of device acquisition to ensure proper registration and coverage timing.

Key Features

• 3-Year Extended Coverage — Covers hardware failures in years two through four, for four total years from original purchase.
• On-Site Service — Microsoft technician dispatched to the installation site for covered repairs — no device transport required.
• Commercial SKU — Eligible for enterprise, government, and education procurement with manufacturer-backed documentation.
• Hardware Defect Coverage — Addresses failures and defects per the plan's defined terms.
• Predictable Service Cost — Eliminates variable out-of-warranty repair expenses over the covered period.

Typical Applications

• Conference room
• Huddle room
• Boardroom
• Government space
• Training room

Technical Specifications

Frequently Asked Questions

What does this plan cover?

Hardware defects and failures on the Surface Hub 2S 50" within the plan's defined terms. Accidental damage, software issues, and accessories are outside scope.

When does coverage begin and end?

Coverage begins after the standard one-year warranty expires and runs through year four from the original device purchase date.

How is service requested?

Contact Microsoft commercial hardware support with the device serial number and plan registration. Microsoft will schedule on-site technician dispatch for covered repairs.

Is this plan different from the on-site plan listed separately?

The separately listed on-site plan variant may have different terms or pricing. Review both options at creationnetworks.net to select the plan that fits your procurement requirements.

Does this plan cover software or Teams Rooms configuration issues?

No. This plan covers hardware defects only. Software support, Teams Rooms configuration, and application troubleshooting require separate Microsoft support agreements.