Logitech 3-Year Extended Warranty for Tap with USB Kit + MeetUp 2 994-000386

What is the Logitech 3-Year Extended Warranty for Tap with USB Kit + MeetUp 2?

This 3-year Logitech extended warranty (994-000386) is a service add-on that stretches the two-year manufacturer warranty on the Tap with USB Kit + MeetUp 2 solution to 5 years in total. Logitech's entry-level small room solution for Microsoft Teams Rooms on Windows pairs MeetUp 2 with Tap with USB Kit and a Lenovo ThinkSmart Tiny compute (TAPMUP2MSTENT). See the Logitech MeetUp 2 entry-level small room bundle page for the hardware itself. Organizations use it to keep conference room hardware under manufacturer coverage for the full life they plan for it.

How does the Logitech 3-Year Extended Warranty for Tap with USB Kit + MeetUp 2 work?

Coverage for the Tap with USB Kit + MeetUp 2 solution must be added at the time of purchase or within 30 days of it, otherwise Logitech can refuse the order. Logitech issues a confirmation that lists the covered serial numbers, and any mismatch must be reported to Logitech support within 30 days. Claims are made directly with Logitech support, giving the model, serial number, purchase date and a clear description of the problem. On an approved claim Logitech may repair the unit, replace it with the same or an equivalent-value product, or refund it.

If parts for the original model are no longer available, Logitech may replace it with the newest model of equivalent value, and a replacement is covered for the rest of the warranty term or 30 days, whichever is longer. Logitech-made components included with the covered product are covered too; components sold separately, consumables and third-party products are not. Room compute from other manufacturers in these bundles falls outside Logitech's extended warranty terms, which exclude third-party products, so plan that support separately. Coverage is the same as the Logitech Limited Hardware Warranty: defects in materials and workmanship. Accidental damage, loss, theft, mishandling and misuse are excluded. Logitech may ask for proof of purchase for both the hardware and the extended warranty, so keep both invoices with the room records. Creation Networks can quote the warranty with the MeetUp 2 or add it to an order placed in the last 30 days.

What are the key features of the Logitech 3-Year Extended Warranty for Tap with USB Kit + MeetUp 2?

• 5-year total coverage — The warranty runs three years past Logitech's two-year standard warranty, so the Tap with USB Kit + MeetUp 2 solution is covered for 5 years from purchase.
• Built for business buyers — Logitech sells the extended warranty to business end customers buying hardware for their own use.
• Same defect coverage — It extends the Logitech Limited Hardware Warranty terms for defects in materials and workmanship without changing what is covered.
• Covers bundled Logitech components — Logitech-made components included with the covered product share its extended coverage; separately sold components and consumables do not.
• 30-day purchase window — It can be added at the time of the hardware purchase or within 30 days, which leaves time to finalize a project order.
• Repair, replacement or refund — On an approved claim Logitech repairs or replaces the product with an equal-value unit, or refunds it.
• Serial-number tracking — Covered units are recorded by serial number on Logitech's confirmation, which keeps asset records and claims straightforward.

Where is the Logitech 3-Year Extended Warranty for Tap with USB Kit + MeetUp 2 typically used?

• Huddle room
• Conference room

Technical Specifications

Frequently Asked Questions

What does the Logitech 3-Year Extended Warranty for Tap with USB Kit + MeetUp 2 cover?

It covers the Tap with USB Kit + MeetUp 2 solution against defects in materials and workmanship for three years after Logitech's two-year warranty ends, under the same terms as the Logitech Limited Hardware Warranty. Accidental damage, loss, theft and misuse are excluded. Separately sold components, consumables and third-party products are excluded as well.

When does the extended warranty have to be purchased?

With the hardware, or within 30 days of the hardware purchase. Logitech may decline a later order, so it is best included on the same purchase order as the room equipment.

How is a warranty claim made?

Contact Logitech support with the product model, serial number, purchase date and a description of the issue. Logitech may ask for proof of purchase of both the hardware and the extended warranty, then repairs, replaces or refunds the product at its option.

Can the extended warranty be transferred?

Logitech's published terms tie the extended warranty to the business end customer that bought the hardware for its own use and to the serial numbers on Logitech's confirmation. The terms do not describe a transfer process, so check with Creation Networks before a Tap with USB Kit + MeetUp 2 solution changes hands.

Is the room PC in the bundle covered?

Logitech's extended warranty terms exclude third-party products and components, so compute from other makers is not covered by this extension. Creation Networks can confirm the coverage that applies to each device in the room.

Can Creation Networks support the hardware under this warranty?

Yes. Creation Networks designs, installs and supports Logitech rooms nationwide and can help with diagnostics and the Logitech claim process. Request a quote for the warranty with your hardware, or see compatible systems in the Logitech collection.