Crestron UC-FLEXCARE Premium Crestron Flex Support for New M, MM, B, or R-Series Systems

Product Overview

Crestron UC-FLEXCARE is a premium Crestron Flex support subscription that extends warranty coverage and adds priority technical support for eligible Crestron Flex conference systems, including M, MM, B, and R-Series. This Crestron Flex Care plan provides 24/7 live technical support, an extended hardware warranty, and expedited advance replacements to keep meeting rooms operational. It is purchased as an annual subscription tied to a covered Crestron Flex system. UC-FLEXCARE is designed for organizations that need predictable uptime and lifecycle support across their conferencing estate.

Product Description

Crestron Flex Care is an annual subscription service that delivers 24/7 live technical support, expedited advance hardware replacements, and a discounted rate for on-site support, alongside an extended warranty on covered Crestron hardware. When continuous coverage is maintained from initial purchase, the plan extends Crestron's standard limited warranty from three years to a period of up to five years for all Crestron-branded hardware in the covered Flex conference system. This reduces unplanned downtime and shortens the path to resolution when a room is affected.

The plan must be purchased within 90 days of Crestron's shipment of the covered Flex conference system, and coverage can be extended by purchasing additional subscription terms before an active plan expires, up to a maximum of five years from the system's ship date. Because coverage is tied to a specific covered system, UC-FLEXCARE should be matched to the eligible M, MM, B, or R-Series platform it protects. Refer to Crestron's Flex Care terms for full eligibility and coverage conditions.

Key Features

• 24/7 Live Technical Support — Round-the-clock access to Crestron technical support helps resolve room issues at any hour.
• Extended Hardware Warranty — Maintains coverage on Crestron-branded hardware up to five years when coverage is continuous from purchase.
• Expedited Advance Replacement — Replacement hardware is shipped in advance to minimize conference room downtime.
• Discounted On-Site Support — A reduced rate applies for on-site service when remote resolution is not sufficient.
• Annual Subscription Model — Coverage is sold in one-year or longer terms and can be renewed before expiration to extend protection.
• Broad Flex Series Eligibility — Applies to eligible Crestron Flex M, MM, B, and R-Series conference systems.

Typical Applications

• Enterprise conference room and meeting room fleets standardized on Crestron Flex
• Microsoft Teams Rooms and Zoom Rooms deployments requiring high uptime
• Multi-site organizations needing consistent lifecycle support
• Higher education and government rooms with extended service requirements
• Managed AV environments where advance replacement reduces downtime

Technical Specifications

Frequently Asked Questions

Which systems is UC-FLEXCARE compatible with?
It applies to eligible Crestron Flex M, MM, B, and R-Series conference systems. Coverage is tied to a specific covered system, so the plan should be matched to the platform it protects.

When must the plan be purchased?
Crestron Flex Care must be purchased within 90 days of Crestron's shipment of the covered Flex conference system.

How long can coverage last?
Coverage can be extended by buying additional subscription terms before an active plan expires, up to a maximum of five years from the covered system's ship date.

How does it change the warranty?
With continuous coverage maintained from initial purchase, the plan extends Crestron's standard 3-year limited warranty on covered Crestron-branded hardware to a period of up to five years.

What support is included?
The plan includes 24/7 live technical support, expedited advance hardware replacement, and a discounted rate for on-site support. For help selecting the right plan for your Flex deployment, Contact Creation Networks.